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Hampstead Pre-Owned

(1,551 reviews)
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Sales hours:
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Sales Service
Monday 10:00am–8:00pm 9:00am–5:00pm
Tuesday 10:00am–8:00pm 9:00am–5:00pm
Wednesday 10:00am–8:00pm 9:00am–5:00pm
Thursday 10:00am–8:00pm 9:00am–5:00pm
Friday 10:00am–8:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(410) 702-5115 (410) 702-5115

Reviews

(1,551 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hampstead Pre-Owned from DealerRater.

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Worked with Mike Gillespie - it was raining and he did

Worked with Mike Gillespie - it was raining and he did everything he could to keep us dry and show me all aspects of the vehicle I came to see. He was thorough and answered my questions with integrity. I hadn't bought a car in nearly a decade and it was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently had the pleasure of purchasing another vehicle

I recently had the pleasure of purchasing another vehicle from Morelia (Mo) and Bernard at Hampstead Preowned, and I am once again blown away by their outstanding service. Their commitment to customer satisfaction is unwavering. Morelia’s patience and expertise made the selection process a breeze, ensuring I found the perfect car for my needs. Bernard’s support and guidance were invaluable, making the entire experience seamless. Despite my credit challenges, Morelia and Bernard went above and beyond to find a solution that worked for me. As a single mother, their dedication to helping me secure my dream car means the world to me. I enthusiastically recommend Morelia and Bernard to anyone seeking a stress-free car-buying experience. Thank you, once again, for your exceptional service and for making my second purchase with you just as memorable as the first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience working with the team at HPO!

Great experience working with the team at HPO! Friendly, transparent and efficient. Happy to have finally upgraded my car and glad I chose HPO. Mike, Sierra and Matt were great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Raquel and Hampstead Pre-Own were a pleasure to deal

Raquel and Hampstead Pre-Own were a pleasure to deal with. The atmosphere was casual and relaxing. Raquel was very knowledgeable and straight forward. They had my car gone over completely and inspected at a mucher higher standard then most dealerships offer. Thank You Raquel and all the staff of the Service Department members for keeping your customer as yoyr the number one priority. 👏

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Morelia Portillo was my salesperson and she gave us an

Morelia Portillo was my salesperson and she gave us an amazing car! It's a green 2019 Subaru Outback Touring. It's the perfect family vehicle. The employees are out of this world. This is the second car I've gotten from this dealer and they are the best in Maryland for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Hampstead Preowned is a high volume dealer with

Hampstead Preowned is a high volume dealer with competitive pricing. Customers should be aware that most cars will have about a $2k add-on over advertised pricing. In spite of this, the car I purchased was much lower than comparable cars sold at other dealers in the area. Tara and the other staff I worked with at HPO were great. No crazy delays or complications. Got through the process very quickly. I would purchase from this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Certain people who work there are great.

Certain people who work there are great. We went to only check a price for a car for my daughter. The process was very rushy and they basically sent you straight over to finance guy who thinks you’re already buying a car. So he either had no idea, or he was playing me that you would like to just know the price of the car. From my previous experience I knew advertising price is never what you will end it up paying. The car was for my daughter and of course have Audi car she was very happy till we drove car when we got it back home. You have 3 days for any issues to be either fixed or returned. There still is issue with some sensor. Back and forth they supposed to fixed a car and of course they said they did. But they didn’t. Service for fixing s car was absolutely awful. Sadly I thought I would be coming back to the dealership for buying car for my another daughter, but after this experience I won’t….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great experience highly recommend, super friendly.

Great experience highly recommend, super friendly. They truly worked with me super grateful. Great options to pick from on their lot. I love hampstead !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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By far the best experience at a pre-owned dealership i’ve

By far the best experience at a pre-owned dealership i’ve ever had! The car I was interested in wasn’t ready unfortunately. But I let them know that I needed/wanted a car same day due to having a rental that I didn’t want to keep overpaying for. They had a similar car that I was approved for and I got it same day within only a couple hours! Nice car with low mileage as well! They also have an option after 6 monthly payments you can come back and trade in the car you’re financing and get something better! I got in nearly an hour before closing and everyone was super accommodating and friendly- especially our sales rep Mo! She was so kind and very informative. Thank you again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easy process from start to finish.

Easy process from start to finish. Mike helped my husband and I find our son his first car, a 2014 Camry with great miles. My son loves the car, and we enjoyed the experience! They were the busiest dealership we have ever been to, but we were still in and out quickly. They came highly recommended from friends, and they delivered!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.