Reviews
Very easy transaction, Mo has a great team behind her for
Very easy transaction, Mo has a great team behind her for service! Finance team is friendly as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tony, thank you so much for taking the effort to leave us a review and acknowledging Mo and the team for being friendly and providing great Service.
I just got my first car here!
I just got my first car here! I met with Kiran, who was very kind and helpful during this process. I would recommend this dealership for first car buyers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Morgan, Thank you so much for your Kind words and appreciate for taking the time to acknowledge Kiran's Kind and Helpful Nature during the process, and thank you once again for your recommendation.
The cars are used but the company takes great pride in
The cars are used but the company takes great pride in ensuring that their cars are in quality shape. We looked at multiple Teslas across the area. All hand dings and road rash in varying levels. It’s typical for Teslas due to the rim sticking out beyond the tires. They fix the rims when the cars come in. We briefly watched one of their in-house technicians fix a rim. Roman showed us various things in and around the car. He is solid salesman with lots of knowledge on Teslas (also a Tesla owner). The process was real easy. Their in-house financing was quick and insightful. Paul helped walk us through the process. He easily and throughly explained each of the documents in plan speak. To complete the sale, Kiran (customer relations) greeted us before we left as well as followed up a couple of days later to ensure that everything was great with the purchase. It did not feel like a sale rather a beginning to future relationship. Highly recommend the dealership to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brent, thank you so much for spending some quality time writing this review , We really appreciate you acknowledge the work we put in our cars and highlighting the Knowledge , Insightful and the Customer service provided by our team. And Please refer us to your friends and family and get chance to win $100 as a referral Bonus.
Bought a car from Hampstead Preowned and after 2 and a
Bought a car from Hampstead Preowned and after 2 and a half months and less than 3000 miles the alternator went bad. So don't believe the sales pitch that they go the whole car prior to the sale. Also, cannot get the tire pressure sensor warning to turn off and tire pressures are fine; this issue was brought to the attention of the dealership at sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Mr Walsh, We Sincerely apologize for the inconvenience caused to you due to this issue and I hope you understand that you brought a 2011 Toyota Avalon, Used it for 2 and a half months and when you had problem you did not reach out to us or gave us a fair opportunity to have a look at the car, but rather you took to the car of a another Dealership and got it fixed and reached out to us only to claim for the refund of the cost incurred and i am very sorry that we don't reimburse for works done by other shops or dealership as most dealership or Mechanics try to make money out of the Situation. I would still request you to please feel free to reach out to me @ 4436054902 if you want to discuss more about this.
I bought my 2021 LEXUS GX460 Premium from salesman Matt
I bought my 2021 LEXUS GX460 Premium from salesman Matt Price. Mr. Price is extremely professional and knowledgeable about the cars he sells. Mr. Price walked me through the steps needed for getting my vehicle. He checked on me after the purchase. He also made himself available to answer ALL of my additional questions. I am very happy with the service I received from Hampstead Pre-Owned and Matt Price!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Vaughn, Thank you so much for taking the time to write this review and we appreciate you for highlighting Matt Price for his Professional and Knowledge about cars and we are extremely proud that you are happy with the Service which was provided to you.
Service is excellent and the work they put into the cars
Service is excellent and the work they put into the cars for their certification is impressive. Mo and the rest of the staff were very helpful. Definitely worth a visit if you are looking for a quality used car. We did not end up buying a car, but would go back if we were ready to buy a used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Moiragt, Thank you so much for your positive review. We appreciate you taking the time to share your thoughts and acknowledging MO and rest of staffs for being helpful, even though you did not buy the car and We try our best to be helpful. Thank you for the kind words! It really means a lot.
Ridiculous experience.
Ridiculous experience. Salesman Roman was very nice and test drive, etc went well. I told them up front that I had a pre-approval letter with amount approved by my bank. When the finance associate quoted me other bank options and I told him that I would be willing to pay the price but finance through my bank, he said that would change the price of the car. He then brought in a manger who told me they would not be able to take a check for the car from my bank (credit union) and I would have to go through theirs. I was willing to bring them the bank check for the car amount??? They say the want to sell you a car but only on thier terms obviously. I don’t know what to say.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jim, we are writing to apologize for your recent experience at Hampstead Pre-Owned. We understand that your experience was not in line with what we intended for you. Thank you for bringing this to our attention, We are committed to improving our services for all customers to ensure they have a better experience. My name is Kiran and i am the Extra mile Concierge and i work directly with the Owner of the Company and i request you to please feel free to call me at 4436054902.
Mo handled our inquiry and Our Purchase of a 2921 Nissan
Mo handled our inquiry and Our Purchase of a 2921 Nissan rogue. Morelia was so helpful, kind and knowledgeable. She understood what I was looking for in a vehicle and showed us the best options and price. We had a very positive experience and would positively recommend Hampstead preowned. Glad we found you and the 2 1/2 hr. Drive was definitely worth it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Naomi, We thank you so much for choosing Hampstead Pre-Owned for your car buying experience. Our employees are some of the friendliest and kindest individuals, and it sounds like you really appreciate their service. We’re happy to hear you found MO to be helpful and informative, and even happier that they were able to find the perfect car for you.
Estamos muy agradecidos con Morelia por la buena atencion
Estamos muy agradecidos con Morelia por la buena atencion que nos han brindado se le recomienda a todos los interesados.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hola Alex, te agradecemos mucho por tomarte el tiempo para brindarnos esta reseña y apreciamos que reconozcas los esfuerzos de MO.
We love our “new” car…it is 3 years old but it looks and
We love our “new” car…it is 3 years old but it looks and feels like it is new. Everyone was very helpful, pleasant, and friendly. Special thanks to Dylan, Kiran, and Anthony!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kevin! We're so glad you love your "new" car and appreciate the kind words about our team, especially Dylan, Kiran, and Anthony; your satisfaction means a lot to us!