Larry H. Miller Chrysler Jeep Dodge RAM Surprise

I have never filed complaint against any auto dealership in connection with a service issue in 50 years of owning cars.. The deceit and arrogance of how this dealership treated me leads me to want to Warn others about having your cars serviced by a group that in my opinion seems willing to rip off Seniors- more vulnerable than me. I have dealt with this dealership for many years without an issue- but they won’t bully me or threaten me to ensure others are not taken advantage of. It isn’t the 50!dollars they are trying to rip me off- it’s how they may be taking advantage of you—- do yourself a favor: get a second opinion!

I purchased a 2013 Jeep Wrangler from Larry Miller in Surprise and it was by far the best buying experience I've ever had. My salesperson Blair W was a no pressure, friendly, easy going type and made me feel comfortable from start to finish. The customer waiting area was clean and offered fresh coffee, fresh fruit and popcorn. When I received my car it was clean and shiny, it looked brand new. I would recommend this dealership to anyone who wants a no hassle buying experience. Thank you, Jill Martin

Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front.

From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date on what was going on ,exceptional service from Jacob Rohde, we will contact him again when we are ready to buy ,also his boss was excellent in trying to help us out, thanx ,these guys are outstanding customer service and a wonderful dealership

I did not receive a response from management on maintenance issues that was covered. I received no respone from management after i talked with two finance employees behind closed door. They agreed on issues that I encountered. They said that this should be addressed and I would be called by management. I returned all the additional insurance I purchased for a refund. They were bacicually useless. I purchased the Jeep after closing time. They were rushed to get me to closed the deal. I even encountered problem at closing. They were giving me paperwork in a hurry. The Jeep was sold with rock chips and a 6 inch crack in the windshield. I noticed the chips that evening (dark outside). The car was never in a very lit area to examine. The next day the larg crack was seen in the daytime. The dealership was not going to replace at first. After complaining about selling a vehicle with a safety issue the agreeed to replace. After approximately 10 days it was finally replaced. The customer service said it was reported and they did not know why it is taking so long.after several calls Safelite called me. I said they just received the request just that day. They immediately called schedule for replacement the next day. If I had not repediatealy called customer service the windshield would have never been replaced. The other issues i bacially got the runaround. They were not going to deal with the Jeep anymore after stating they would repair. So I went to another dealership to get the Jeep serviced. They were very good. Right from the start to finish. I have another appointment to check on another maintenance issue. That’s great. I want a Jeep in great maintenance condition. The issue with LHM is closed. The worst experience I have ever experienced.

Shawn helped me custom order my 2019 Jeep Rubicon which was to be delivered about 8 weeks later; however, Jeep experienced a huge delay due to a parts dealer issue that was completely out of his control. That said, Shawn was amazing and jumped through a ton of hoops to find me an almost identical one that he was able to trade for. I ended up getting the upgraded infotainment system with bigger navigation screen that I can’t imagine living without! He also quickly replied throughout the entire process bringing much desired transparency and was responsive weeks afterwards as well when I had a question. I’m so thankful to have found Shawn as I can’t imagine everyone would go to such lengths.

Shawn was so great with helping me get to my ideal payment price for a car I have always wanted. He answered all of my questions and my experience couldn’t have been better.

I was lucky to come across Jerry as my salesman. I just bought my second vehicle from him and it was a breeze. Jerry stays in touch to make sure I don't have any questions. The finance department was AMAZING as well. I appreciate Dennis Loper, for being patient. This dealership is hands down the BEST.

Last Saturday 9/29, my wife and I dropped her van off for oil change and tire rotation. About two days before, her tire pressure light came on, but since we knew it was going into service, we didn't air them up, since the service department does that normally. When we picked up her van, the tire pressure warning light was still on, now it was frustrating to us due to the fact that the last time her van was in for service they forgot to rotate her tires and when my 2018 Ram went in for its first oil change, when I got it back It looked like it wasn’t washed and there were oil spots on the steering wheel and center console, I am guessing from the techs hands. So, when I went in to speak to Duane, I asked him to see if the tire pressure was checked due to the light being on, now I was straightforward and blunt with him, due to as I previously stated little things wrong after service before and this is getting old every time I drop off a vehicle. Duane goes and checks the pressures manually and the tires do check out at the right psi. So, at this point, I feel like my request to check this was an inconvenience to Duane. He gets in my van and drives it around the block to reset the low-pressure warning light. When he comes back, he pulls the van into the service area, leaves the driver side door open, van running and says, “its fine” and walks away with what I felt was unprofessional and rude attitude to a customer, no coming over and saying it’s all good now thanks, or anything to smooth it over, even if nothing was missed. This is my wife’s daily driver and wants to make sure that her car is in top working order. Due to all three of these encounters with your dealership's service department, I will be going elsewhere from here on out to service my van and truck. That is sad, as a customer who has spent upwards to 65K this year buying two vehicles from you, I don’t want to risk god forbid needing major repairs and having your service department had to fix them for me, when they can’t even remember to rotate tires, clean up after themselves and is unprofessional. That’s too bad, cause your guy's sales department is awesome, my sale guy still calls me to this day to ask how I am liking my vehicles.

My 2019 Cherokee had a recall. Scheduled the appointment, quoted about an hour to complete. Showed up for the scheduled appointment at 0900 and I waited. He knew I waited. 4 hours had passed, I had to ask; where is my jeep? 5 FIVE hours AFTER arriving, it was done. I was so irritated, frustrated... angry. I felt like i was the least important person. I was told not to schedule it with Duane. But I did. I didn't listen and it needed to be done. I have purchased two vehicles from here. One $36000 and one $43000 within two years. You'd think just one purchase would earn you good service, not with this guy. If any of my three Jeeps need any type of service again, I will make darn sure he has nothing to do with it. Or I'll take it to Moore. They are closer anyway..