Reviews
Fair and honest service department.
When replacing non-functioning turn signal astute tech noted that turn signal socket had a burned contact. Was told part would be ordered and we would be called when it came n to return. After hearing nothing we made more than one trip in to check on part and were again told we would be called. On third trip confirmed part was on shelf, but still no call. Made appointment and work was completed satisfactorily and service writer adjusted charges to compensate us. Their techs are great, honest and fair, don't try to sell us services we don't need. Backroom IT systems seem to be less than fully effective. We keep getting service alerts for a car that was totaled two years ago, but service writers claim they cannot remove vehicle from system.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rick and thank you for your review and feedback! I appreciate your honest feedback and glad that my Service team was honest and fair. Thank you for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise and we look forward to working with you again. --Glenn Coe, General Manager
Thomas Jury
Had a great experience both in the past with service and with our recent purchase
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, thank you for your review! I am so glad that you had a great experience and we appreciate you choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise and we look forward to working with you again. --Glenn Coe, General Manager
My Wife Loves her new Town and Country
Mark was a pleasure to work with. He listened to our concerns and to what our goal was in shopping with him. We were honest about what we could afford and he was honest with what he could do to accommodate our goals. We were in and out in just about 3 hours. We will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, thank you for taking time out of your day and providing us with your feedback! I am glad that you worked with Mark and that he listened to your concerns and goals. Congratulations on your purchase and we look forward to working with you again! --Glenn Coe, General Manager
Very Pleasant folks to work with
This is a very nice facility, with a good inventory to choose from. The sales folks were all very nice - no pressure - and, willing to negotiate! This was actually my second visit to this dealership as I was quite impressed last year with the service group who went out of their way quite late one day to fix a window issue with a 2001 Jeep - so when the time came to trade that car this dealership was our obvious choice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi and thank you for your review and feedback! I am glad that the facility was nice, inventory was plenty and that the salesmen were nice. Thank you for your loyalty and for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise. Congratulations on your new purchase and we look forward to working with you again. --Glenn Coe, General Manager
Service
The service representative was knowledgeable and efficient. The work was done in a timely manner. I am completely happy with the results.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roberta, thank you for your review! I am happy to hear that the Service Representative was knowledgeable and efficient and that work was done in a timely manner. Thank you for your kind words and we look forward to working with you again! --Glenn Coe, General Manager
happy customer love this place
love this place always happy and friendly never have anything bad to say about larry h miller Chrysler jeep in surprise quick oil changes great sales department very nice place very clean also
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pam, thank you for your review and kind words! I am glad that my team is always happy and friendly when you arrive for your service and that the oil changes are quick. We appreciate you choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise and look forward to working with you again! --Glenn Coe, General Manager
owner
Fast courteous service even without an appointment. Excellent workmanship
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, thank you for your review! We strive for excellent and quick service and I am glad that my team provided you with fast and courteous service without an appointment. Thank you for choosing Larry H. Miller Chrysler Jeep Dodge Ram Surprise and we look forward to working with you again! --Glenn Coe, General Manager
Good service visit....
Car was taken in on time and service performed in a timely manner. Service personnel were friendly and explained what was found on the vehicle. Exterior wash is greatly appreciated. Overall, good service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for your 5-Star review and feedback! I am glad that my Service team could assist you. I will be sure to let my team know of their great work. We look forward to working with you again. --Glenn Coe, General Manager
Review
They did a great job and had to order a part to complete my services.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert and thank you for your 5-Star review and feedback! I am glad that my team did great and I will be sure to let my team know of their great work! --Glenn Coe, General Manager
If you HAVE TO BUY A CAR, do it at Larry Miller!!
Our 2010 auto finally gave its last gasp as we were starting a road trip!! We had to turn around and head back to our Surprise Larry Miller dealership, where the service manager had recommended several weeks ago it would be wise to consider trading our very sick auto for a healthier vehicle. We asked Nate, the service manager who had been very patient with both the car and myself, if he would introduce us to a sales person, which he did. JC interviewed my husband, who is confined to a wheelchair, and myself, to determine our needs. We did not feel any pressure from JC as he explained options available, including both new and used vehicles. He was patient and showed us several vehicles, explaining pros/cons, reasons for price differentials, etc. Because we have had a Chrysler T&C van for 5 years, we felt comfortable in making our decision to purchase a 2016 T & C. JC and our financial officer worked together to get us the best financing available, explaining the details, and we were happy and confident while signing the papers. Then, as we were in the middle of a trip, JC helped us unpack the 2010 van and reload the 2016 van. JC also made certain we were comfortable with the car attachments, etc., including the phone system. We could not have been more happy and contented as we drove on to California!! Thank you!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shirley and Ed, thank you for taking the time and providing us with a review and your honest feedback! I am so happy to hear that Nate and JC were able to help you with the process. I am glad that you did not feel any pressure and congratulations on your new purchase! I will be sure to pass this review on to JC and I hope you enjoyed your trip to California! --Glenn Coe, General Manager