DCH Chrysler Dodge Jeep Ram Fiat of Temecula

Made an appointment at 9am to look at a minor oil leak on a 2017 Fiat Spider. At 5pm no service whatsoever. I requested my vehicle be released back to me because I did not want to leave it overnight to a dealership that cannot honor a scheduled appointment. Vehicle was brought to dealership washed and waxed by me. I picked it up 6 hours later FILTHY. Wherever they parked my car it was covered in tree sap dead leaves and ants crawling all over the inside and outside. Never again. The worst dealership in Temecula.

The real story: Took car into dealer on 3-2-2019 with a check engine light on and with code p3449. I did have the code pulled from the local dealer and it is an error code for solinoid #7 MDS System. 3-5-2019 received call that they will need to pull the intake manifold to check solenoid #7. 3-6 got a call that the solenoid and wiring was ok. Stated the pcm was bad and they would have mine rebuilt. 10 days later they called me again only after I had personally stopped by and asked what the problem was . They then called me back on 3-16-2019 and said the original computer was not rebuildable and that they will have a rebuilt one shipped out as soon as possible They then stated after getting a rebuilt computer that it was defective and it was showing another code not related to the original error code and they had to send it back. 3-28 and still no computer. 3-30-19 still no computer, They stated that they called company and no answer and they thought the company was avoiding their calls. I stated that if they could not get it fixed by 4-5-2019 I would have it towed back to my house. Finally on 4-2-2019. Pay close attention here Dealer called and said car was fixed. Further stated that they had to replace mds solenoid #2 because the 1st defective computer shorted it out. They did not charge me for the part $140..00 or for pulling the intake manifold for the 2nd time. Now for the kicker. If you look at the receipt above it states they took in the vehicle, tested it and recommended to replace solenoid #7 and PCM. This is so far from the truth as they pulled the intake manifold the 1st time and found no issue with solenoid #7. They stated in a recording I have that they replaced solenoid #2 due to the first computer damaged it. They had to pull the intake manifold off 2 times as stated in my recording. (which i have a link to if you want to listen to it) During this time all they did was lie and give me excuses why the problem was not fixed. I wonder if they actually messed up my computer when they were testing the mds solenoid #7 and that's why they said #2 was bad over the phone. I had asked for all the paper work for the work done and for each time they called with an estimate change. All I got was what is above. I was never asked to sign an initial estimate and they did not have a record of the 2 times they called me with a new estimate which by the way. By law and according to BAR they are required to have me sign the original estimate and that each time there is a change in cost they are required to note the time and date on paperwork and state who authorized the change. They did none of this . I asked for the documents and was told they are not required to give me details of the repairs. Then the real kicker. After getting my car back the a/c was blowing hot air. I took it back and they forgot to recharge the a/c after removing the intake manifold for the second time. Final thoughts. I will never take my vehicle to dch dodge in Temecula and you are being warned. Their service is the worst I have every experienced and I am 65 years old so I have had a bit of car repairs done in my time. Look at their Google reviews and you will see I am not the only one that has had a problem with them.

Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous failed attempts to resolve my problems, I was contacted by the sales manager, Ted Rapp. Within two days he had a resolution to my problem. He was extremely helpful and polite. Along with the salesman Dennis and Sarge in finance I was able to drive away with a working Ram 1500 4x4. I will only be working with these three gentlemen in sales on any future occasions.

Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous failed attempts to resolve my problems, I was contacted by the sales manager, Ted Rapp. Within two days he had a resolution to my problem. He was extremely helpful and polite. Along with the salesman Dennis and Sarge in finance I was able to drive away with a working Ram 1500 4x4. I will only be working with these three gentlemen in sales on any future occasions.

I have owned my truck for 41 days and it has been in DCH Service Department for 33 of them. I purchased a new 2019 Ram Big Horn 4x4 on March 10th. When I went to drive it off the lot, the truck would not shift out of park. When it did finally shift into drive, THE TRUCK LUNGED FORWARD OUT OF CONTROL. I had to slam on the brakes to stop it. I went inside and told my salesman about the issue. He assured me the truck was fine and that if the issue happened again to contact him immediately. It was a Sunday and the service department was closed. The issue happened again the next day. I contacted my salesman, Dennis, and he asked me to bring the truck in right away. I dropped off the truck at 7:30am the next day. At the end of the day, David, from the service department contacted me to tell me my truck was ready. When I asked him what they found, he said that they could not recreate the problem and that it was probably a result of the torque converter not being full of transmission fluid. I took my truck home. The following Monday on my way home from work the issue happened again. I took a video of the problem to show the dealership. I planned to take it back into the dealership the next day. Tuesday morning the issue happened again when I was going to take the truck in. I took a second video. I dropped off the truck at the dealership explaining the issue again. This is four times this issue has happened, and the truck had less than 1000 miles. The following Tuesday (a week later) I was notified by David that my truck was ready. I was out of town and would not be back until Thursday. When I went into the dealership on Thursday, they informed me that they were unable to find the problem with my truck and that the issue could have been caused by me not shifting my truck correctly. What? Seriously? I explained to David that the truck was UNSAFE TO DRIVE and that their explanation was not good enough. He advised me to talk to the sales manager. I went and found the sales manager, Chris. I explained to him what the issue was. I explained to him the safety concerns. I asked him what could be done. He went to see what the reports from the service departments found. He came back and said that there were no indications of any problems and that there was nothing he was willing to do at the time. I asked him about the lemon laws. He rudely replied, I guess you better get a lawyer. I could not believe how disrespectful and rudely Chris treated me. I went to leave. Got in my truck and it would not come out of park. They had my truck for a week and could not find an issue. I go to leave and the issue is there. I call the service department over. The service manager came over with his lead mechanic. They were able to observe the issue. So they took my truck back into the service department. On April 6th I call to find out what was going on with my truck, they had had it for 2 and a half weeks. David tells me that they need an engineer to come in from the factory and that he will be there Monday. On Friday April 19th, they tell me my truck should be ready by the following Wednesday, April 24th. I am not holding my breath. I am completely beside myself that a dealership would allow this to go on. I am done with this dealership.

I took my van in for service as it was having major issues. My mileage was 97K and I was extremely concerned that something would get missed and I would end up on the hook for it after my 100K mile warranty expires. Chris took the time to thoroughly inspect the vehicle and address all of my concerns. Not only did he ensure that all the requested repairs were completed, but he also discovered a potentially expensive issue I wasn’t even aware of and took care of it for me. I’m so thankful to Chris for making our family’s vehicle safe and reliable again.

Jose is the reason I am driving a new Ram! I am a busy person, so I did some research before heading out to any dealership. I decided to check out the Chevy 1500, Ford F150 and RAM 1500, they are all good trucks, and to be honest I am a Chevy man, however I wanted to make sure I was investing in the right vehicle. I visited all three dealerships in the area, and while working with each salesman I received a call that required me to leave. At two of the dealerships, I could tell from the salesman that they didn't expect me back. I asked them both to please look through their inventory for specific features I was looking for, and some pricing. Both dealerships told me they would have to wait for me to come back before they did anything else so that 'they didn't waste my time', but I could tell they simply didn't want to waste their own time. My experience with Jose was completely different, I explained what I was looking for, and he walked me through the car lot and showed me the options and features available with some very extensive knowledge of both the 18 and 19 year models. Once again, I was called away, and had to tell Jose that I would try to come back later that afternoon. About 1 hour later Jose called me and said he found a perfect match in the overflow lot and asked when I would be able to come check it out. When I arrived back at the dealership, Jose had the exact truck with all the features I asked for, and with only 4 miles on it! Sometimes the decision to purchase is not only based on the product, but also the professional and personal character of the salesman and company staff! I will be going back when I am ready to purchase my next vehicle.

Chris helped me with some warranty work on my wife's jeep and was kind enough to fit my Ram truck in for a couple recalls to prevent me from having to make another trip to the dealership. When the repair was complete with my wife's Jeep we thought there was some slipping on the clutch. He quickly had one of the technicians ride with us to check it out. It stopped slipping and the technician explains there could have been some oil that got on the clutch that caused the slipping but has since came off.

i bought this vehicle around June of last year and a couple of weeks the check engine light came on and took the vehicle to the dealership for maintenance and it was found out that the cause of the problem is one of the cylinders which is a serious problem and i wanted to return the vehicle or have it exchanged but was turned down and they said that i did not bought a warranty and even the other used car dealerships gave you a warranty without signing a contract. then i asked for a refund of the Nitro Fill, 4 oil change and the car alarm since i have a vehicle alarm system and was told by finance that i can not returned and have a refund even if the alarm system has not been installed for so many months. i wrote emails to the owner and his assistants and finance and the salesman and all the others that would sent me an email trying to sell vehicles from the dealership and had asked for help for a refund and everybody has turned a deaf ears to my refund requests. customer service in sales and finance is very bad and you have to haggle for the price for a long time and their after sales is lousy. they just sale a vehicle but after that they do not care about you anymore and i will go to w0rld.org at you tube to write them a complaint. the service department i give a 5 stars. the service department is outstanding in their services and professionalism.

Jordan was extremely helpful and polite. During the entire process he was very professional and had a good way of explaining everything to me so I understand. There wasn’t any misunderstandings! Also, he never rushed me when we spoke and I always felt like a priority during discussions. Thank you for all your help! I will definitely be back soon!