Reviews
I was in need of a car and called but they were closing
I was in need of a car and called but they were closing so I was rushed through the sale. I could've waited a day but they insisted I go in. The car didn't even seem washed for 5 years but it was exactly what I wanted. A couple of months later radiator fluid floods the oil and the car is now trash. It was sold to me with a failing head gasket. The previous owner still had things in it so I reached out to them and they were aware. Mentioned that is why they traded the car in. I had to buy a Tesla a couple months after my dream Accord and now I am paying for both cars. The Tesla was even cheaper with lower miles and problem free. DCH refused to help me in any way because the car was used and purchased as is. I have a $25,000 Accord sitting in my garage collecting dust.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeremie, I do not see any emails from you in my inbox. You purchased the vehicle as-is in January 2024. I spoke with my service manager, and he mentioned you had driven the vehicle 35,000 miles without issues. When you brought it in for overheating, we verified the head gasket failure, but you declined any repairs. If you want to discuss this further, please feel free to reach out again, and I will keep an eye out for your email. Thank you. Danny Galat - Sales Manager - dgalat@dchusa.com
I have left this review a couple of places and always get the same email. I have emailed each time and never receive a response to the email. I even told the service writer the situation and paid over a hundred to hear your company say it and ???? Nothing. Even when I told the service writer your company sold me the car already faulty I was given attitude. When I took the car in it was probably only a few months since I had it. I also called Capital One since I went in prequalified and they referred you as a "preferred dealer" and made them aware. Since I've already bought a Tesla it would benefit me just to let the car get repo and pay a fraction of what it would cost to fix and continue paying. I will not do that and find someone local to fix it. I do really appreciate your public response but it is like a giver in the church screaming out loud how much he is giving though the envelope is empty. Thanks anyway
Their "Lowest Price Guarantee" is total xx.
Their "Lowest Price Guarantee" is total xx. I provided a written quote from another dealership, using the Costco Auto Buying service. They refused to beat the total MSRP, match it and also refused to send me a written quote with their best price. STAY FAR AWAY from this dealership if you value integrity and transparency. They will rob you blind.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’d like to clarify the situation regarding our Price Protection Guarantee. As stated in our policy, we can only honor competitive quotes that are presented in person at our dealership. Unfortunately, the screenshot of a text message you provided does not meet the criteria for an official quote, as it was not a valid or legitimate offer. However, we communicated a better price directly to you, and we are more than happy to honor that offer, as stated. Since you never visited us in person, we were unable to finalize the quote, but we remain committed to helping you with a deal that's even better than what was referenced. We’d be happy to assist you further in person, and we encourage you to visit us so we can finalize everything to your satisfaction.
If you want a poor post-sales experience and to be
If you want a poor post-sales experience and to be verbally insulted by the Service Department then this is a dealership for you. Once the sale was completed the quality of service collapsed. Numerous emails, text messages, and phone calls went ignored. Computer screen stopped working after six days and when we finally got a response we were told "that this happens all the time." When I called the service department I was verbally accosted for no reason. Rude, abrasive, ignorant and totally unprofessional. I wrote a letter of complaint to the service manager, general manager, and the dealership manager but did not receive a response. Take my advice--take your business to a reputable and professional dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, I'm truly sorry to hear about your experience with our service department. This is not the level of professionalism we aim for, and I apologize for any frustration caused. We take feedback like this seriously and would appreciate the opportunity to address these concerns directly with you. Please feel free to reach out at your convenience so I can make things right. Thank you. Chris Johnson - Service Manager - 951-491-2351
Jose and Corey Gnomes were very helpful while going
Jose and Corey Gnomes were very helpful while going through the car buying process. Corey took a lot of time and explained everything about the car's functions to us and we asked many questions because there was so much new technology! Love our new Honda CRV !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoy that new CR-V! Jose and Corey were happy to help throughout the buying process and after. We're here if you need anything else!
Friendly, professional, clean, trustworthy, knowledgeable
Friendly, professional, clean, trustworthy, knowledgeable always ready to help when I com in bright and cheery atmosphere
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're pleased our team at DCH Honda of Temecula provided a friendly and professional experience. We look forward to welcoming you back soon!
I’m very had a long term relationship with this
I’m very had a long term relationship with this dealership and I really appreciate their services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to have you in the DCH Honda of Temecula family! Thanks for your continued trust in us!
Evan helped me a ton, got me my dream car!
Evan helped me a ton, got me my dream car! It’s my first Honda and a perfect mom car. Will definitely upgrade to a bigger Honda when needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your dream Honda, Taryn! We enjoyed working with you at DCH Honda of Temecula and hope to see you again when it's time for an upgrade!
DCH delivered what was advertised.
DCH delivered what was advertised. The vehicle was clean and ready for pick ups up on the day and time agreed upon.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing us! We're pleased everything went smoothly with your vehicle pick-up at DCH Honda of Temecula. Enjoy the ride, and feel free to reach out if you need anything else!
Great service.
Great service. Highly recommend. Love my new car. I will be referring my friends here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation means the world to us! Enjoy your new ride and feel free to stop by anytime!
They were super knowledgeable and helpful when it came to
They were super knowledgeable and helpful when it came to choosing the right model for my needs, as well as able to get me the best deal possible
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed helping you find the right car for your needs, John! Thank you for choosing DCH Honda of Temecula.