Reviews
John Ruffino
John Ruffino,again did a great job. Always thorough and honest. I have been a customer since 2003 when we purchased our Explorer. Always helpful to have some one you can trust at a car dealership with your car servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that John was thorough and honest, and that you feel you can really trust us here. Thank you for continuing to do business with us, and we are very happy you have been part of the Tuttle-Click family for over 16 years now. Continue enjoying every mile ahead in your Ford Explorer! Sincerely, Shirley | shirley@tuttleclick.com
Bought a 2016 MKX new. A few months after purchase I was...
Bought a 2016 MKX new. A few months after purchase I was driving on the freeway and the car lost all power. Completely shut off. Then a few months later it happened again. I brought the car in for service they couldn't find anything. It has since happened q number of times. They said it was the battery once and a module. It has never fixed the problem. It doesn't always happen and it works perfectly fine after it shuts off for a few minutes. They are never actually able to pinpoint the problem. Does anyone else have this issue? To be fair Tuttle does there best to investigate but the problem I believe is with the electrical. Either way this is such a safety issue and a liability for Lincoln. I am befuddled that this has not been rectified. I have been in at least 3 times for this issue. Some times I don't bring it in because I know they won't find anything wrong and the car will be out for service for a few days. Tuttle always gives me a rental and tries there best to rectify the problem. Unfortunately they are never able to pinpoint the issue. If they can't fix it who can? I have heard and read Lincoln owners stating the same problem. Not good at all for Lincoln!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to hear about the recent experience with your Lincoln MKX on the freeway. We are sorry that the problem has not been able to be pinpointed. It sounds like you felt our service department did everything they could to investigate, and that the issue is more with the Lincoln brand itself. If you could please contact me about the issue with your Lincoln, we would like to try again and do all that we can to help fix the problem. However, we are glad you enjoyed doing business with us. I sincerely look forward to hearing from you! Sincerely, Shirley | shirley@tuttleclick.com
Prior to my last service, I was informed that my...
Prior to my last service, I was informed that my Navigator would need brakes the next servicing, that the brake pads measured 6mm. Latest service visit somehow my brake pads improved after an additional 8,000 miles driven.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are sorry that you did not feel your experience was enjoyable. If you would like to share more with us, feel free to email me. I would like to do all that I can to help improve the quality of your experience with us. I look forward to hearing from you. Sincerely, Shirley | shirley@tuttleclick.com
Very helpful and painless. Highly recommend for anyone...
Very helpful and painless. Highly recommend for anyone looking at buying a Ford. Brandon showed me all the features of my new Fusion and worked hard to meet my budget limits.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Glarkin, Thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that your experience was helpful and painless with Brandon. Congratulations on your new Ford Fustion, and we are glad to hear that all its features we're explained. Thank you for choosing us here. Enjoy every new mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
Very impressive
This dealership went above and beyond to help me purchase my dream car. Jose was amazingly helpful and straight to the point. The team was very friendly and provided all information without pushing to purchase anything.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kelsey, Thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Jose was helpful and straightforward and that he helped you purchase your "dream car"! Thank you for choosing to join the Tuttle-Click family. Congratulations on your new vehicle! We are here for you anytime in the future. Enjoy every new mile ahead! Sincerely, Shirley | shirley@tuttleclick.com
greasy
The passenger seat was covered in grease and there were dirty shoe prints on the floor mat. Our records for the car were removed from the glovebox and left on the floor of the car v
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Maddycat, We are concerned to hear about your recent experience with us here at Tuttle-Click Ford Lincoln. We sincerely apologize that you felt your passenger seat was coved in grease and that all your papers were on the floor. We certainly do not intent to make a mess in your car and strive for great custom service and organization. If you could please directly contact me about your experience, I would really like to do all that I can to help turn your experience around for the better. I sincerely look forward to hearing from you soon! Sincerely, Shirley | shirley@tuttleclick.com
Great
All expectations were met with a 10 out of a 10. The loaner car was brand new, the service performed was great and the “detailing” was first rate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Harold, Thank you for sharing your recent 5 star service experience with Lexi here with us at Tuttle-Click Ford Lincoln. We are pleased to hear that all of your expectations were met. Thank you for choosing us here, and we look forward to seeing you anytime in the future. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
Tuttle Click great people
Purchased new Lincoln Aviator. Great experience. Emiliano, Calvin, Sandy and James were all great. They worked as a team to serve the customer. I will also get my service done at Tuttle Click.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Turbo, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that Emiliano, Calvin, Sandy and James provided great customer service and that they helped make your experience "great'! Congratulations on your new Lincoln Aviator. We hope that you enjoy every new mile ahead, and thank you for being part of the Tuttle-Click family! Sincerely, Shirley | shirley@tuttleclick.com
Stellar service by Stephanie
Stephanie is outstanding in professionalism and customer service You have a gift in her She knows her role and is extremely knowledgeable Thank you for having her and supporting her!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that Stephanie was "outstanding in professionalism and customer service". That makes us very happy to hear. Thank you for choosing us here, and we look forward to seeing you anytime in the future for all things Ford Lincoln. Enjoy the road ahead! Sincerely, Shirley | shirley@tuttleclick.com
The Works Special
The work on my 🚗 was excellent!! They took care of my car. I appreciate it and I give them good remarks. I will recommended to someone else! 😃 Praise the LORD! Hallelujah!😀
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Angel, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are thrilled to hear that you felt the service on your vehicle was quality! Thank you for choosing us here at Tuttle-Click. We appreciate all the kind words, and high recommendation. We are here for you anytime in the future. Enjoy every mile ahead! Sincerely, Shirley | shirley@tuttleclick.com