Tuttle Click Ford Lincoln

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
402 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    December 16, 2020

    James was very helpful and efficient in having my battery replaced under warranty. I was in and out in about 30 minutes.was very pleased with the service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Pam, thank you for sharing your recent 5 star service experience with James here with us at Tuttle-Click Ford Lincoln. We are pleased to hear th...at your experience was helpful, efficient and quick. Thank you for choosing to service with us, and we are here for you anytime you need. Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com

  • 5.0 out of 5
    December 7, 2020

    I would adopt Mason if I could he’s like my own grandson.He is the best ever ever ever ever ever ever ever.I would recommend him to anyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Laverne, Thank you for sharing your recent 5 star experience with Mason here with us at Tuttle-Click Ford Lincoln. We are thrilled to hear that... working with Mason was the best ever! We are honored to hear that! Thank you for choosing to be part of the Tuttle-Click family. We are here for you always! Enjoy the road ahead Laverne! Tuttle-Click Customer Service |support@tuttleclick.com

  • 1.0 out of 5
    December 3, 2020

    I took my vehicle in at 9:30 am in the morning. Paperwork stated they were open till 7:00pm. After not receiving a call or text from service advisor... , I called at 5:50 pm and was told service advisor went home and they would call or text me in the morning. Next morning I received a text they were working on the car, 2 hours later I was informed that I needed a new trunk Motor $539. I had taken vehicle in because rear hatch would open but would not close. I took vehicle to a local shop, they looked on line and found out all they needed to do is disconnect the battery and the lift gate would reset itself. I would think that a Ford Dealer could figure that out. Prior to this I received a recommendation from a service advisor when I had my oil changed. I had 82 K miles at that time. Wanted to change spark plugs (Ford says at 100 K miles on line),also wanted to flush transmission (Ford says at 150 K miles on line) appparently they do not follow the manufacturers recommendations.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Carol, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear about t...his miscommunication. We want to do all that we can to help turn your experience around for the better. Could you please send us an email directly so that we can get in touch with you? Our management team has seen your review, and we would like to speak with you further about your experience. We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service |support@tuttleclick.com

  • 5.0 out of 5
    November 30, 2020

    Paul Parsons helped me with my vehicle. My check engine light was on. Ford got my vehicle fixed and I was in and out in about 24 hours. Great customer... service. I will definitely be back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Heather, Thank you for sharing your recent 5 star service experience with Paul here with us at Tuttle-Click Ford Lincoln. We are so glad to hea...r that your service experience was quick and thorough. Thank you for choosing to service with us, and we are here for you anytime you need. Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com

  • 5.0 out of 5
    October 16, 2020

    Great service ... it’s a pleasure dealing with service .... thanks Sam!I dropped it off and and it was ready when promised ...thanks a lot.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Johnny, thank you for sharing your recent 5 star service experience with Sam here with us at Tuttle-Click Ford Lincoln. We are so happy to hear ...that he provided timely and honest service. Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service | support@tuttleclick.com

  • 5.0 out of 5
    September 28, 2020

    Great service Thanks again to the service department. Look forward to seeing them again. Dan is a great service manager! The rental car process... was easy and quick. Thanks again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Mark, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your ti...me with Dan made the service process quick and easy. Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service I support@tuttleclick.com

  • 5.0 out of 5
    September 25, 2020

    Was in and out 1 hour great service had oil change rotate tires cabin air filter great service highly recommended will use them again for next service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Dave, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your service ex...perience with us was so great and highly recommendable. Thank you for choosing to be part of the Tuttle-Click family! We are here for you anytime in the future. Enjoy the road ahead! Tuttle-Click Customer Service I support@tuttleclick.com

  • 1.0 out of 5
    September 12, 2020

    The problem with our 2002 Mustang GT convertible remains unresolved and a mystery to this dealer!!! Our Mustang has been meticulously maintained since... we purchased it new. So far we have paid more than $700 to Tuttle-Click Irvine for the repair of a computer glitch that prevents the engine from communicating properly with smog check computers. This problem remains unresolved, weeks later!!! How is this even possible? An authorized dealership can’t fix the problem??? Guess we will have no choice but to contact Ford Motor Company in Dearborn, Michigan. Surely someone there can help us solve this problem, right?!?!

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ed, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that an iss...ue with your 2002 Mustang GT has some issue that are still unresolved. Our management team has seen your review, and we would like to speak with you further about your experience. Could you please send us an email directly so that we can get in touch with you? We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service | support@tuttleclick.com

  • 5.0 out of 5
    August 26, 2020

    This was truly the easiest and most efficient car buying experience I have ever had! Not only does my family absolutely love our new Expedition, but everyone... went above and beyond to get us our perfect new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your recent 5 star car buying experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your expe...rience was the easiest, most efficient experience that you have ever had. Congratulations on your new Expedition! Thank you for choosing to be part of the Tuttle-Click family, and we are here for you anytime you need. Enjoy every new mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com

  • 5.0 out of 5
    August 17, 2020

    Service and customer service was excellent Cas was taken timely and returned on time a cleaned. Had question and was given answers with help from a service... representative

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello James, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are glad to hear that your expe...rience was timely and informative. Thank you for choosing to do business with us here, and we hope that you enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com

View More Reviews