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Jim Ellis Maserati

(255 reviews)
Visit Jim Ellis Maserati
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30pm–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 471-0362 (866) 471-0362
Used (866) 471-1771 (866) 471-1771
Service (866) 472-0242 (866) 472-0242

Reviews

(255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Maserati from DealerRater.

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Impeccable!

I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reservation. Just wanted to look at the new Levante SUV and also the Quattroporte. The staff at Jim Elllis Maserati were extremely accomodating on my behalf. Michael introduced himself to my daughter &. Even though he was busy he took time out to show me the cars I was interested in. Overall, we ended up purchasing a Quattroporte from Michael Cook at Jim Ellis Maserati. Another note: My husband & I have purchased 6 vehicles from Hennessy Jaguar Land Rover over the past 8 years. My husband wanted me to have another Range Rover HSE because its safety. The customer service has extremely gone down hill. It is very sad. So, in the end... It worked out great for me. I have the car that I love and the Customer Service at Jim Ellis Maserati won us over.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us, Danie! Please let us know if there is ever anything else we can do for you! Safe travels!

Great

I was really pleased with the service I was in and out customer service was great my experience overall was great I would do business again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Francina, thank you for writing this fantastic review and giving our dealership such a high star rating! It's great to hear that we were able to get you back on the road so quickly! Feel free to reach out to us if you need anything. Have a wonderful day.

As good as it gets

Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a very welcoming and friendly environment. Really pleased with the purchase and driving experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle, and we hope to be of service to you again! Take care!

Great Car/ Wonderful Experience

Jim Ellis dealerships are By far the best experience you will have. I have purchased several vehicles from several of the Jim ellis facilities and have always had a great experience this experience was no different. Arthur was a great help and very detailed in his presentation of my new Alfa Romeo vehicle. Jim Ellis provided a great price and great customer service I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2 people out of 2 found this review helpful.
Dealer response

Bella, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Maserati, we value our customers and we look forward to seeing you on your next visit. Take care!

Sale was seamless, answered all and every concern fantastic!

Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool and attentive to extend coverage to make sure there are no issues going forward. Would highly recommend the team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

CJ, we're happy to hear you had such an awesome experience with Michael and Luke. Please don't hesitate to reach out to us if there's anything more we can do!

Great dealership.

Looking forward to many miles of driving pleasure with my 2018 Alfa Romeo Giulia. Arthur Pigford, and Luke Marcotte were a pleasure to work with on the purchase of my 2018 Alfa Romeo Giulia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeff, thank you for your kind words and congratulations on your new 2018 Alfa Romeo Giulia! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5 Star Customer Service!

.... like that one time that Arthur Pigford and Luke Marcotte at Jim Ellis Alfa Romeo Maserati of Atlanta not only got me in a 2018 for less than an Explorer, but did it 99.9% via email and had me in and out of the dealership within an hour ... ps they also offered to deliver it to me for free!! The customer service is far beyond stellar!!! GO see them today!! Tell them Chef Erica sent you!! As a single female buying 100% alone, I wouldn't suggest anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Unacceptable. Went to look at Stelvio. Could not test drive?

Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21st. First spoke to receptionist Krista as no brand specialist was available. I was in Doraville for work purposes and wanted to come to their dealership in Chamblee to look at a new Stelvio -and- test drive. Explained that I had a free hour to do so at 1:00 PM. Krista was pleasant and understood that I wanted to make the most efficient use of my time. A half hour before my visit, I called to confirm and spoke to brand specialist, Arthur. Explained (again) that I wanted to come to their dealership, look at -and- test drive a new Stelvio at 1:00 PM. Arrived at dealership. Arthur was nowhere to be found. Spoke to Dick though and looked at two Stelvio's. Test drive was mentioned by me (again) but for whatever reason, I was ignored. Dick was pleasant and knowledgeable with regards to the brand. They have 140+ Stelvio's in stock! Confused by all of this and hesitant to go back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent service!!

We went for a test drive of the new Alfa Stelvio SUV, Arthur was the person in charge of taking care of us, I can only say that this is by far the best experience we have ever had buying a new vehicle, highly recommended, he was knowledgeable, fast, friendky and extremely helpful trying to make an honest deal, we are extremely happy with the deal we made and the car drives beautifully, we highly recommend this dealer, thr Alfa Romeo brand and the Stelvio SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

George, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

Thank you Michael cook

It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.