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Jim Ellis Maserati

(255 reviews)
Visit Jim Ellis Maserati
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–7:00pm
Tuesday 8:30am–7:00pm 7:30am–7:00pm
Wednesday 8:30am–7:00pm 7:30am–7:00pm
Thursday 8:30pm–7:00pm 7:30am–7:00pm
Friday 8:30am–7:00pm 7:30am–7:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award
New (866) 471-0362 (866) 471-0362
Used (866) 471-1771 (866) 471-1771
Service (866) 472-0242 (866) 472-0242

Reviews

(255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Maserati from DealerRater.

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Great experience!

Great experience!! The best time ever. Will return to buy from again. Amazing experience!! The best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Maserati as your first choice for service!

Michael C is awesome.

Michael C is awesome. Really went above and board to satisfy our needs for our Maserati. I highly recommend him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Diesel, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

Michael Cook is absolutely awesome, from the start of...

Michael Cook is absolutely awesome, from the start of the car buying process to the finish. Michael is very knowledgeable about the Maserati, and took the time to show me how all the electronics work without rushing, which was immensely appreciated. I highly recommend Michael and this dealership. Also, a big thank you to Adam. It was a pleasure to work with them both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

We worked Dylon and he was amazing, from the first reach...

We worked Dylon and he was amazing, from the first reach out to the quick callback, setting up the appointment, test drive being really supportive throughout the process, and checking in after. We love our Levante and couldn't be happier with the purchase. We highly recommend Jim Ellis and Dylon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Maserati. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Great buying experience from Michael and Adam. Very...

Great buying experience from Michael and Adam. Very helpful throughout the buying process from first contact to vehicle delivery. I would definitely recommend anyone to shop and buy from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for the recommendation, and have an amazing day!

Worst Experience Ever

This was one of the WORST experiences we have ever had. Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the vehicle back today, vehicle was there for at least 30 days before they even took it in the back. Then another week and a half to have them look at it.....then we get an almost 18,000 quote when we took it in for the service due and a battery. Our rep barely knew what was going on and the manager although he tried to break it all down just couldn't make us feel any better with a bill that high AFTER having the vehicle for 6 weeks. Thankfully this is a car that we don't drive often or we would have be jacked up. I understand shortage of staff and so on but this here is truly unacceptable on so many levels. Do no take your car here at all if you value your time, patience and worth. Good customer service and quality service is a must. Although the people we came in contact were nice the bad out weighed that 10x.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello klwinc04, I've just assumed the role as General Manager of Jim Ellis Maserati and I want to apologize that your concern may not have been addressed. I am actively focusing on our service operations to make improvements moving forward. Please reach out to me directly at rwaggoner@jimellis.com if I can still assist you. Sincerely, Rob Waggoner, General Manager

This was one of the WORST experiences we have ever had....

This was one of the WORST experiences we have ever had. Took the car for service after calling for months to get in (COVID time....but no excuse) our appointment was for the end of March we just got the vehicle back today, vehicle was there for at least 30 days before they even took it in the back. Then another week and a half to have them look at it.....then we get an almost 18,000 quote when we took it in for the service due and a battery. Our rep barely knew what was going on and the manager although he tried to break it all down just couldn't make us feel any better with a bill that high AFTER having the vehicle for 6 weeks. Thankfully this is a car that we don't drive often or we would have be jacked up. I understand shortage of staff and so on but this here is truly unacceptable on so many levels. Do no take your car here at all if you value your time, patience and worth. Good customer service and quality service is a must. Although the people we came in contact were nice the bad out weighed that 10x.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello klwinc04, I've just assumed the role as General Manager of Jim Ellis Maserati and I want to apologize that your concern may not have been addressed. I am actively focusing on our service operations to make improvements moving forward. Please reach out to me directly at rwaggoner@jimellis.com if I can still assist you. Sincerely, Rob Waggoner, General Manager

Buying a car while social distancing

Great experience dealing with Micheal Cook at Jim Ellis Maserati. We all wore masks, everything was wiped down but I still managed to drive my new purchase home. Very efficiently handled. So far I could not be more pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great from start to finish!

Arthur did a great job taking care of me during my visit to the dealership. He was well versed and knowledgeable of the vehicles. He even went out the way to help me get a red bow to display on the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dick Ivey responded to all of my emails quickly leading...

Dick Ivey responded to all of my emails quickly leading up to my appointment and had my Guilia ready when I arrived. He removed remorse from my purchase by providing a caring and careful transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.