Reviews
While we didn’t ultimately buy a vehicle at this...
While we didn’t ultimately buy a vehicle at this dealership, Jazz, our salesperson did a great job. He was friendly, accommodating and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your amazing review! We at VW of Palm Springs are here to help our clients every step of the way and we're happy to hear that this dedication shows. Please keep us in mind for the future, though thank you for the opportunity. Thanks again and drive safe! - Sara (in customer service)
Service writer Kim was pleasant and professional but it...
Service writer Kim was pleasant and professional but it ends there. Couldn’t find my appointment so it would be a 2 1/2 hour wait for an oil change. I made a new appointment and came back. Been waiting 2 1/2 hours now. Not acceptable for a simple oil change.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to hear that your experience with our staff was unpleasant. This is concerning to us, as we impress very high standards upon our staff. Please contact us at 1.866.99.MOTOR, so we can better understand your experience in more detail. Thank you. - Sara (in customer service)
The story gets even worse. I’m 400 miles into the next leg of my trip and the Low DEF Warning has started. Now I’m wondering if they filled any of the fluids.
5/27/21 Manny in Service really helped me out as I was...
5/27/21 Manny in Service really helped me out as I was passing through. He made sure I was back on the road quick as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us a great review. We really appreciate you taking the time to give us some feedback on your recent maintenance visit. Our team at VW of Palm Springs is happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)
Shopping for a new car
Great people and customer friendly staff.No pressure and good selection of vehicles on the lot. Plus dog friendly! Will go back again and send friends to check them out if they are interested in a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Terry, thank you for your great review and choosing VW of Palm Springs! We're happy to hear that you love your new 2021 Volkswagen Tiguan, and had a great visit working with Stephen Lilly. We look forward to seeing you again soon in our service department for your first oil change. Thank you for using our Express Store on our website. - Sara (in customer service)
LEMONS LEMONS LEMONS
If you love broken down cars and terrible customer service this dealership is perfect for you! The manager (Ceaser) is a very small man with an extremely large attitude.. Chihuahua energy.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we regret to hear that your experience with our staff was unpleasant. This is concerning to us, as we impress very high standards upon our staff. Please contact us at 1.866.99.MOTOR, so we can better understand your experience in more detail. Thank you. - Sara (in customer service)
Unprofessional and insulting
Buying a new car shouldn’t be soooo. remorseful, NO credibility ,. Lack professionalism, and most important their service department completely lack the knowledge to their vehicles they are clueless to my vehicles malfunctions and BELIEVE that they will exaust themselves attempting yo FOOL you on issues that they’re ignorant on.. This people wont even make an effort to provide you with a courtesy call to update you on your vehicle service status. Volkswagen is a waste of my very important Time and money
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Darwin, although we wish your experience had been a positive one, we appreciate your feedback. We genuinely strive to provide our customers with professional and personable sales experiences, but it appears that you didn't experience this. We would like the opportunity to discuss this with you further and learn what happened. If you're willing, please contact at 1.866.99.MOTOR. - Sara (in customer service)
Warrenty Service Repair
I had a recall for a computer update on my Tiguan. The opintment was very easy ,friendly service advisor. A nice awaiting area. They had my vehicle compleyed in less then 1 hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for choosing VW of Palm Springs. We're excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)
Repair
Had some warranty issues to deal with A mysterious problem with the convertible top. The shop went above and beyond to try to figure out the problems and provided excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback. Our team is so happy to hear that you were impressed with our staff and services. We're looking forward to seeing you again soon! - Sara (in customer service)
VW Palm Springs rocks
Jorge and the service team at VW Palm Springs we’re helpful, professional and attentive to my service needs. My car was ready when promised and they even washed my car before returning it to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lori, thank you for taking the time to leave us a positive review. We really appreciate you taking the time to give us some feedback. Our team is so happy to hear that you were impressed with our staff and services. We're looking forward to seeing you again soon! - Sara (in customer service)
Repair coolant loss/over heating
I couldn’t ask for a better repair experience. Allen, service representative was really professional. Repair was completed same day. Lucky to have a great VW resource so close to home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, thank you so much for choosing VW of Palm Springs. We're excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)