Volkswagen of Palm Springs

They are always very courteous. They answer your question and keeps you updated on the progress of your car.

I bought a VW Jetta from another dealer at 27K miles and about 5K miles later I had dangerous complete transmission failure while driving in the mountains near palm desert. This was Jan 4th. I was able to safely get my car to the VW in palm springs. I struggled to get a hold of the service department about getting a loaner care then came to find out there were none available after putting in time and effort. I had to rent a car out of my own pocket and wait for my repair to get done, until Jan 17th. I was finally able to get a loaner car (which was dirty inside and out) and had a noise everytime it ran over a bump, after waiting a couple hours in the lobby to get the keys. I think my car was ready to be returned to me March 1st but I was traveling so I wasn't available to pick it up until March 9th. There were some issues getting a part sourced. I understood all of that. Where they really dropped the ball is consistent communication. The dealer was supposed to reimburse me for my out of pocket expenses while they didn't have a car for me when mine is under warranty. I have to call and bother them and busy up the lines to get any updates on reimbursement. The only reason I heard my reimbursement was on its way is because iniated several calls in March and finally April 8th, a check was supposedly mailed out. I get no check in the mail (my mailing address is 2 hours away) so I have to follow up again and I was promised a quick 48 hour refund to my credit card, on April 22nd. Nothing has came of it and after more calls, I decided to go to the dealer on my way to Los Angeles and get it done in person. No check was given in person and I handed my card to the service department and waited around for a receipt. None could be given in a timely manner (i waited for about 20 minutes). I begrudgingly left without a receipt and emailed the service manager and still no response with a receipt. It's now May 4th and I haven't heard anything still. long story short, they can't be trusted with their communication and don't ever pay for anything out of pocket if you expect to get it back on time with them. There are other VW dealers that may be more trust worthy near by. I was promised a refund for the 4th time May 5th, still no proof of that being done.

Stopped in to make appointment for brake job. They had immediate opening, left vehicle there. When I picked up vehicle apparently their car washer had opened the sunroof, I have no idea why, seats and headliner wet, stains on headliner. Was told they would contact me for appointment to have it detailed. NO CALL. What really upset me is the washer guy closed the sunscreen to hide all the water dripping from the wet sunroof. I answered I would recommend you, but I am not sure I will, as there are 3 VWs in my Cul d sac and all of the owners have experienced the lack of followup by your service department. Such a shame in this day and age the only thing that separates good from bad dealers is customer service....you should pay some attention to this....

Excellent service, I had no appointment and they serviced my vehicle with no delay . Service writer was very helpful.

3 hour wait. 235$ - no one in the shop talked to me for the entire 3 hour stay.

The service is prompt they gave me the options that I had they kept me informed of their progress and called me promptly when they found other problems

My vehicle had a check engine light on. Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about the customer.

Great service, faster than expected return and reasonable pricing. Customer service was on their game.

I have so many issues with this dealership, I don’t even know where to start… purchased a used car from them and I was quoted one price then was charged more when I was signing the papers… was paying cash and the girl in the finance department made me pay more than what I had already agreed to with the sales person and which I had gotten a cashiers check for from my bank and I was in the situation where I just desperate for a car and so I just went ahead and paid the extra on my debit card in order I just to get the car… Never again! Also I still have not received the title for the car…and it has been months.!

Alan in Service has always been accommodating. Prompt and reliable service. Mike Cota is exceptional