Reviews
Write a reviewHonest-Fair-What it should be
Bought a one of a kind escape from them. No pressure- easy to talk to- an actual used car dealership with cars that look like they do on the pictures. I've already recommended them to others. From now on I won't even look for a specific vehicle, I'll just go to Select Auto 'cause I know those vehicles have been taken care of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful experience
My husband and I bought a 2010 Toyota Sienna from Jim and Laura. We had an amazing experience! The entire experience left us feeling very good about the process and completely satisfied. There was absolutely no pressure involved in the buying process. Their customer service is outstanding and we truly enjoyed all aspects of the buying experience. We would hands down recommend purchasing your next vehicle from Jim O'Connor Select Auto in Oconomowoc!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy truck purchase
We stumbled onto an incredible truck at Select Auto, and immediately we just had to get it. Normally, we are not impulse people. We spend hours online and at multiple dealers trying to find exactly what we want. In fact, we spent 4 hours earlier that Saturday at Wilde Nissan and left unsatisfied. When we drove back home, we decided spur of the moment to stop in. It was only an hour before closing, but Geoff and Laura made us feel welcome and gave us the time to test drive (and run home to grab the check book). The paperwork was flawless, and the extra detailing their English fella did before he split for the day left us with an immaculate, nearly new truck (only 6,800 miles on a 2013 F-150!!...where did they find this?!). It was our first used car dealer, but will not be our last from Select Auto. They blow away the stereotype dealer scenario! Excellent deal, and even better people to work with. HIGHLY RECOMMEND giving them a try.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest, Ethical, Responsive and Fair
I'm not sure I ever experienced one of those attributes at a car dealer until I went to Jim O'Connor Select Auto, let alone all four! Geoff went out of his way to make sure I understood everything about the car that might be a concern even before I came in. Price negotiation was quick and straight forward. The paperwork and service options took the appropriate 10-15 minutes is should instead of the death march at the typical dealer. The entire team was helpful, professional and friendly. I'll be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am a very satisfied customer....again !
I recently purchased a second automobile from Jim O'Connor Select Auto in the last year and a half. Like the first purchase, the second involved absolutely no pressure or games. The sales staff is very sincere in wanting the customer to feel at ease. Geoff was exceptional in following up a concern that I had after the purchase was completed, and it was resolved to my total satisfaction. I thought the service was excellent during the first purchase, but the second purchase was even more exceptional. I have to raise my rating to Excellent PLUS. Stop and see the folks at Jim O'Connor before your next auto purchase. I am sure you will soon be writing a review similar to this one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy buying process, great people, great car.
I'd spent 2 months online looking at 2011-2014 used Mustangs. Found one at Jim O'Connor Select Auto that met my preferences. Drove 120 miles down from Green Bay to check it out. I was just going to drive it and see what was possible. Never enjoyed buying cars, but was surprised at how easy things went with Geoff Wold. I was given more towards a trade-in than I'd expected. I was surprised by the dealership's bathroom. Something I take note of whenever I use the bathroom of any business is the quality and cleanliness of it. I believe it tells something about the rest of the business. Their bathroom is large, very well furnished, and very tastefully decorated. Better than what I'd have expected at any auto dealership. I complimented Goeff, Laura, and Jim for their bathroom and why I appreciated it. I didn't have funds for a downpayment with me during my initial visit so I returned 4 days later. After the usual paperwork I found myself with a 2011 Mustang with leather seats, navigation touch screen, upgraded stereo, and 5 tinted windows as extras. The car had 48,700 miles on it and looked and drove as if new. It still does. I'm tickled to be driving it whether in the city or on the interstates. During my second visit I was distracted by the paperwork and swapping of cars such that I forgot I'd laid my laptop inside a small backpack on the floor by the chair I sat in by Geoff's desk. When 50 miles away I remembered and called to make arrangements to pick it up 3 days later. When I arrived to pick up my laptop and backpack it was a pleasure to greet Laura and Goeff who were manning the fort on a Saturday afternoon. As I was leaving it was great to receive warm hugs from both Laura and Goeff and give them back in kind. This has been one of the easiest and most enjoyable car buying experiences I've had. While buying a cars at some dealerships has seemed like official functions carried out in gigantic, impersonal dealerships with bank-like atmospheres the atmosphere and people at Jim O'Connor Select Auto were so much more personable and easy. Buying a car can be filled with stress I have sometimes felt out of my element doing it. Geoff, Laura, Jim, and Paul made it easy and comfortable. Thank you all. P.S. Did I mention that I love driving the Mustang??? :-) I tell friends that I wanted an age appropriate car; I'm 71. I don't drive it like a sports car, but enjoy that it does. And 31 mpg is fantastic for a sports car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Satisfied Customer
I drove by the lot and saw a vehicle I really liked. I was looking for AWD and it was right before Thanksgiving 2014. Stopped in, talked with Jim and Laura, agreed on a price and I had my new vehicle in time for Thanksgiving travelling. They are both awesome to work with. In 2015 when my daughter needed a new car, also looking for AWD, we went to Select Auto, told them what we were looking for, and Jim found an awesome KIA, AWD for her. WE are both very satisfied customers! I also had my car detailed there this week, and they did an AWESOME job! I will definitely think of them first when in the market for another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Time Buyer
This was my first time buying a car, I was recommended to Jim O'Connor Select Auto by multiple people. When I walked in I was welcomed with a warm smile and people more than willing to help. Laura was so amazing to work with, I never felt like I was being pressured into anything. It was almost as if I was buying from an old friend she was honest and told me her opinion on everything. Everyone there was so eager to help me and so genuinely happy for more my car purchase. I can not say enough nice things about the team at Jim O'Connor. I will never buy a car from another place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We'll be back!
We stopped in for a test drive and even though we didn't buy the vehicle there was no pressure. Almost 2 weeks of shopping and some dealings with another dealership we decided we were interested in the vehicle we test drove. It was later on a Saturday afternoon and I didn't want to make the drive if no deal could be made that day. We called to see if the vehicle was still available and Laura still remembered us. She made the calls and called back to let us know she had a great financing deal and we were good to go. Got there about 40 minutes after we called her, we signed all the paperwork and left the dealership with our new to us vehicle less than 2 hours after we called. Laura was efficient and easy to work with. Jim was great and gave us some great tips for the next time we need a different vehicle. Jim even spent some time with our son discussing projects our son was involved with. Next time we are in the market for a used vehicle we will definitely return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Most Amazing Car Buying Experience I Ever Had
I have been buying cars for many years and never had such a good experience as this. It's family friendliness is so unlike that of a big dealership. You know they care about you and you know they are honest. The friendliness can't be beat. No games. No hassles. Will definitely buy again from them. All the fantastic comments you read in other reviews were true for me, as well, so no point in repeating. BUY FROM THEM WITHOUT ANY DOUBT!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase