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(339 reviews)

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Perfect customer service

Perfect customer service, was a great pleasure dealing with Sean. Helped me with a great deal on my first car. Customer service was first class and the process was smooth and easy. Great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Amazing stress free experience

The process of purchasing my vehicle has been an amazing stress free experience & eye opener for me. I would highly recommend Auto by Design to anyone wanting to look at purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Definitely will recommend them to everyone.

Thank you for your full services and you best effort on our car. Professional advice and Excellent after sale services. Definitely will recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service team and sales

Great service team and sales - very happy with how it went. No pressure. Great trade figure and great coffee ha ha. I am a happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pablo got me exactly what I was looking for!

Pablo got me exactly what I was looking for! A 2018 Ford Ranger Wildtrak at an unbeatable price with extras! The customer service of the whole team was second to none, I highly recommend Pablo and the whole Auto by Design team to anyone looking for a great deal on a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Thank You Again.

Brilliant service always looking after the customer needs throughout the whole process. I will be back for sure for the next one. Thank You Again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Amazing Experience.

Pablo was amazing from start to finish, the car was a factory order and took 6 months to arrive, Pablo kept me updated to whole way through and was always ready to answer any questions I had. His professional and easy manner made the whole car buying experience a pleasure. He exceeded my expectations; I will recommend them to friends and family in a heartbeat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Happy with the service

Happy with the service and professional approach extended to me at Auto by Design. Recommended to all used car buyers. Quality explanation from Louie and Pablo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, bad vehicle!

Service was great! But the vehicle we purchased was a Chevy Avalanche.. within 6 months problems start occurred. Now after having it 12 months the transmission went out! Such a rip off and so frustrating!!!! Have a certified mechanic for your state with you to inspect the vehicle before you make a purchase. Lesson learned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Worst Customer Service

Do not, under any circumstances, buy a vehicle from this dealership. They do not care about customer service, building relationships, or return business. They are the shadiest dealership we have ever worked with and I immensely regret buying from them. We bought a truck from them a month ago. They said they would fix the navigation system, which they stated was as simple as replacing the navigation DVD. A month later, it's still not working. They will not communicate with you at all either. I called their dealership and left a message for the salesman we were working with. I waited over a week for a call back before I eventually drove the two hours from my house to their location to visit in person so they couldn't ignore me. They did not fix the problem while I was onsite and they have not followed up with me since. As if that wasn't frustrating enough, one of the tires on the truck went flat this morning from just attempting to check the tire pressure. They had mental tire pressure gauge caps on two of the tires. You should always use plastic, or you run the risk of the two different metals stripping and breaking the tire pressure sensor when pulled off. That's exactly what happened with our tire and now we will have to pay $275 to get a replacement sensor at a dealership. I called to see if the owner would take responsibly for any of these issues and I have yet to receive a call back. I do not understand how they have 5 star reviews. Do not believe them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.