Reviews
Great service!
Great service! Mitch was great and it was super easy to leave my car with him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Angelina, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Amazing service at the Bill Jacobs Mini service
Amazing service at the Bill Jacobs Mini service department. Especially from Mitch. He took care of my vehicle, explained the process thoroughly, and provided 5-star service at every step. Thanks again for the great help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my mini Cooper into Bill Jacobs to get it serviced
I took my mini Cooper into Bill Jacobs to get it serviced for an oil change and the air conditioner, they were very very busy. Aldo Huerta made sure to keep in contact with me to let me know what was going on, he even came back after hours to make sure the paper work was done so I could pick up my car after hours. My car purrs like a kitten, it runs great, happy car happy owner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mitch, my service advisor was outstanding to work with.
Mitch, my service advisor was outstanding to work with. Mitch kept me informed every step. Great dealership and great people like Mitch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Mitch was great to work with.
Mitch was great to work with. His attention to detail as well as his great communication on my vehicle’s status throughout the entire process was perfect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Mitch Shefveland was fantastic to work with!
Mitch Shefveland was fantastic to work with!!! My calls were returned very quickly and he updated me on the progress of my car daily. I will definitely be going back!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Aldo is so knowledgeable and helpful.
Aldo is so knowledgeable and helpful. Highly recommend him in the service department. Always does a great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
I have continued to have positive service experiences at
I have continued to have positive service experiences at Bill Jacobs Mini. My newest service advisor, Mitch has been friendly, helpful and communicative with keeping my car maintained. I have been satisfied with their past warranty work and impressed the dealership's communication and daily updates on repair progress. The active reception is a cool concept and it's nice to be able to go over the car with the advisor and foreman while it's on the lift.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.
Everyone at Bill Jacobs Mini, especially my service rep
Everyone at Bill Jacobs Mini, especially my service rep Mitch S., provides excellent service. Every time. In every way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kimberly, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please don't hesitate to reach out!
Their service is phenomenal, I was impressed by mitchell
Their service is phenomenal, I was impressed by mitchell shefveland’s professional service. Coming from another dealership ship with poor customer service. This mini dealership goes above and beyond with communication and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!