Bill Jacobs MINI

Mitch Shefveland was very helpful ~ answered all my questions and kept me updated on the repairs!

Though the dealership is a fair drive for us as we live 90 minutes away the staff is always very courteous and professional during our visit. Why wouldn’t they be? After all they work with Minis.

We were very impressed at the level of attention we received servicing our Mini that had been in storage for 7 years. Mitch, our service manager went way out of his way to answer our multiple calls with questions on what we should do as service items popped up after inspections and road testing. He took as much time as it needed to explain each item of service and make sure that all was done and ready by our pick up.deadline. Mitch treated us more like family than a customer, which I really appreciated, Thank you.

Mitchell was super helpful in getting my car in on short notice and getting it ready for a long road trip.

This dealership is very customer friendly. Mitch is a great asset to this dealership. He is always very helpful and professional. It is where we don’t mind coming to get the car serviced.

Great service and very nice informative and knowledgeable staff members. I appreciated the briefing about my car engine.

Mitch is always helpful and never presses for any unnecessary add on services. He also keeps me on track with what is suggested for preventative measures. I appreciate his honesty when I make my appointments.

Mitch is the best. Always on time, communication is great and he is very thorough.

Mitch and his team went beyond to save my vehicle from the abyss, with patience, understanding and trustworthy advice. Car repairs can be more difficult and taxing on your soul than we can sometimes handle. Mitch took one on one attention and I would highly recommend this dealership and the service department!

My service advisor kept me well in the loop on status, next steps and timing. He went to bat for some warranty claims in addition to making sure I had a loaner.