Reviews
Always excellent customer service!
Always excellent customer service! Every experience or interaction with service representatives have been great. Fresno Lexus reps always go above and beyond to ensure that we’ve felt valued as a customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words, Candice! We are thrilled to hear that you consistently receive excellent customer service at Fresno Lexus. Our team is dedicated to going above and beyond to make sure our customers feel valued. We appreciate your loyalty and look forward to serving you again soon! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Excellent customer service and communication from drop
Excellent customer service and communication from drop off to pick up. Love the mechanic video and having all questions answered by the video presentation. Scotty has been my best service manager. Always returns my texts or calls and is kind, professional, courteous and accommodating with my busy schedule. I trust Lexus of Fresno and all staff to do high quality, meticulous service always. Thank you for being the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeanie, thank you so much for your kind words and 5-star review! We're thrilled to hear that you had an excellent experience with us, especially with Scotty. We appreciate your trust and loyalty, and we look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Very pleased with my 30,000 mile service.
Very pleased with my 30,000 mile service. It was performed timely with a detailed explanation of items checked, along with a detailed video and checklist of findings and recommendations. My Service Advisor, Ricardo Pichardo, was friendly and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Ricardo delivered a great experience with your 30,000-mile service. We appreciate your feedback and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
This was my second lease for a Lexus UX F Sport.
This was my second lease for a Lexus UX F Sport. In both cases, have my transaction handled by Irene Lewy has been a great pleasure. Irene is very professional, but also friendly. She was able answer all of my questions accurately, and I feel confident that she provided the best service possible! Speaking of service, their Service Department has always been very accommodating, and have done great work for me in a timely fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rocky, thank you for sharing your positive experience with Irene and our Service Department! We're thrilled to hear that Irene was able to provide you with exceptional service and that our team took great care of you. We appreciate your loyalty and look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
What a great experience, Justin is awesome!
What a great experience, Justin is awesome! I really appreciated the communication and his positive attitude!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nikki, thank you so much for the kind words! We're thrilled to hear that you had a great experience with Justin. We strive to provide top-notch communication and positivity to all of our clients. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Great service.
Great service. In and out quickly. Service consultant very helpful and takes care of my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our service consultant. Providing efficient and helpful service is our top priority. We appreciate your business and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
We love our new 2024 Lexus N450h+!
We love our new 2024 Lexus N450h+! George was great and made our purchase seamless. We’ve been loyal Lexus owners for over 15 years, and the customer service at Fresno Lexus is top notch!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, we are thrilled to hear about your positive experience at Fresno Lexus! We are delighted that George provided you with top-notch customer service and made your purchase seamless. Enjoy your new 2024 Lexus N450h+! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Love our new car!
Love our new car! But technology, oh my! Aaron was the best salesperson I’ve ever had the chance to me. He was so informative & not pushy. The best sales person ever. Great work, keep going
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi pindle143, thank you for sharing your positive experience with us! We’re thrilled to hear that you love your new car and had a great interaction with Aaron. We appreciate your kind words and look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Great staff all the way around!
I always have a great experience with my Fresno Lexus
I always have a great experience with my Fresno Lexus always so informative and helpful thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rhonda, thank you for your kind words! We're thrilled to hear that you always have a great experience with us at Fresno Lexus. Our team strives to be informative and helpful, and we appreciate your feedback. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Brought my 2020 RX350 for scheduled maintenance.
Brought my 2020 RX350 for scheduled maintenance. An error had been made when scheduling the appointment on what services were necessary. Tevin Ivy immediately advised me that I would need to leave the car all day. He provided a courtesy vehicle that I could put my husband's walker in. I had a concern about opening and closing the hatch. Tevin and at least 2 other employees worked until they determined what the problem was and explained to me why I was having a problem. It is such a joy to deal with someone like Tevin, that made bring my car in for service a great experience, not a chore!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Peggy, we are thrilled to hear about your positive experience with Tevin at our service center! Providing exceptional customer service is our priority, and we're glad to hear that Tevin went above and beyond to ensure your satisfaction. We appreciate your feedback and look forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511