Reviews
Good service. A little pricey, but job well done. Will go back for service again.
Good service. A little pricey, but job well done. Will go back for service again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear you had a positive experience with our service! We strive to provide quality work, and it's great to know you plan to return. Your support means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
As always the service department provided outstanding service and was very professional. Did a great job from start to finish,
As always the service department provided outstanding service and was very professional. Did a great job from start to finish,
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear about your positive experience with our service department, Cha! Our team strives for excellence, and your kind words motivate us to keep up the good work. We're glad you felt well taken care of from start to finish. Thanks for sharing! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Service Department staff as always provided an excellent experience from sending timely service due notification to booking appointment and overall service.
Service Department staff as always provided an excellent experience from sending timely service due notification to booking appointment and overall service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad our service team provided an excellent experience from start to finish, including timely notifications and smooth appointment scheduling. We appreciate your trust and continued support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
The car buying process is never fun, but our salesman was very patient and courteous. My only complaint is how long it took to process the paperwork. It was also nice not to sit with a finance manager. The salesperson was able to do everything for us.
The car buying process is never fun, but our salesman was very patient and courteous. My only complaint is how long it took to process the paperwork. It was also nice not to sit with a finance manager. The salesperson was able to do everything for us.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Sal, Thank you for both your patience and your feedback. We're happy to see that overall, you had a quality experience and we hope that you're enjoying your new Lexus so far. Should you ever need any assistance with anything, please don't hesitate to reach out. We're always happy to help. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I recently had my vehicle serviced at Lexus, and I couldn’t be more pleased with the experience. They explained everything clearly, kept me updated throughout the process, and completed the service right on time. The quality of work was excellent, and my car is running perfectly. Highly recommend their service department to anyone looking for a smooth, stress-free experience! Thank you, Fresno Lexus, you never disappoint:)
I recently had my vehicle serviced at Lexus, and I couldn’t be more pleased with the experience. They explained everything clearly, kept me updated throughout the process, and completed the service right on time. The quality of work was excellent, and my car is running perfectly. Highly recommend their service department to anyone looking for a smooth, stress-free experience! Thank you, Fresno Lexus, you never disappoint:)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear about your positive experience! We strive to provide clear communication and timely service, so it’s great to know we hit the mark. Your recommendation means a lot to us. Enjoy driving your perfectly running car! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
My visit to the new Lexus of Fresno location was amazing. I love the new facility and what it has to offer. Philip was very professional and gave me exceptional service. Highly recommend working with him! He’s the best!
My visit to the new Lexus of Fresno location was amazing. I love the new facility and what it has to offer. Philip was very professional and gave me exceptional service. Highly recommend working with him! He’s the best!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear you had an amazing experience at our new facility! Philip truly goes above and beyond for our customers, and it’s wonderful to know you felt that. Your recommendation means a lot to us. Looking forward to your next visit! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
I have purchased several vehicles from Fresno Lexus. They have always been straight forward with me. They have always wanted me to find the right care. In truth, I feel that I probably was the hard one for them to deal with. But in the end, I always found the car that would make me and my family happy. They really did work with me and that is greatly appreciated. I must say that I have visited almost every dealer in Fresno and Tulare counties and by far, they were the ones that worked with me the best.
I have purchased several vehicles from Fresno Lexus. They have always been straight forward with me. They have always wanted me to find the right care. In truth, I feel that I probably was the hard one for them to deal with. But in the end, I always found the car that would make me and my family happy. They really did work with me and that is greatly appreciated. I must say that I have visited almost every dealer in Fresno and Tulare counties and by far, they were the ones that worked with me the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s wonderful to hear about your positive experiences with us, Bobby! We're glad our team could help you find the perfect vehicles for you and your family. Your loyalty means a lot, and we’re committed to ensuring every visit is a great one. Looking forward to seeing you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Dealership needs to change their motto to, "The Pursuit of Mediocrity" because they're a stain on the brand. Call only to be hung up on. Come down to the dealership only to wait for over an hour and leave. The person who talked most to us during my visit? The gift shop dude. Would have been well and fine but the dealership reached out to me three times in the last thirty days to solicit who knows what now. Massive waste of time. Add to that a decrease in quality and mounting reliability problems. Lexus has mold issues with their AC units not draining in LS models, and now metal shavings in their V6 turbos. Time to abandon ship, there's no value here anymore.
Dealership needs to change their motto to, "The Pursuit of Mediocrity" because they're a stain on the brand. Call only to be hung up on. Come down to the dealership only to wait for over an hour and leave. The person who talked most to us during my visit? The gift shop dude. Would have been well and fine but the dealership reached out to me three times in the last thirty days to solicit who knows what now. Massive waste of time. Add to that a decrease in quality and mounting reliability problems. Lexus has mold issues with their AC units not draining in LS models, and now metal shavings in their V6 turbos. Time to abandon ship, there's no value here anymore.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We’re disappointed to hear that your experience did not meet expectations. We would really appreciate the opportunity to learn more about what happened and see what we can do to help or make things right. Your feedback is important to us, and we want to ensure your concerns are properly addressed. Please feel free to reach out to Sean Ryan, our General Sales Manager, at (559) 354-5518, or contact me directly at your convenience. We look forward to speaking with you and working toward a resolution. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
All around positive experience. Joseph kept me informed throughout the service appointment and gave good recommedations.
All around positive experience. Joseph kept me informed throughout the service appointment and gave good recommedations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about your positive experience! Joseph takes pride in providing excellent service and keeping customers informed. Your feedback truly highlights our team's commitment. Looking forward to serving you again! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511
Andrew is always so efficient and makes it a pleasant experience that I always come to this location.
Andrew is always so efficient and makes it a pleasant experience that I always come to this location.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad to hear about your positive experiences with Andrew! His efficiency and dedication truly make a difference. It’s wonderful to know you always feel welcome here. Your loyalty means a lot to us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511