Reviews
The dealership office and location are very nice. Staffing is good and attentive to customers. Sammy did a great job at explaining services and pricing. He was very kind and professional. Thank you
The dealership office and location are very nice. Staffing is good and attentive to customers. Sammy did a great job at explaining services and pricing. He was very kind and professional. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience, Chris! We're glad you found our location welcoming and our staff attentive. It’s wonderful to hear that Sammy provided you with clear explanations and exceptional service. Your kind words truly motivate us to keep delivering the best for our customers! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
I had a great experience working with Jimmy Mendoza . friendly, professional, and very helpful throughout the entire car-buying process. He answered all my questions, never made me feel pressured, and made everything simple and stress-free. I really appreciate his honesty and excellent customer service. I would definitely recommend Jimmy to anyone looking for a great car-buying experience!
I had a great experience working with Jimmy Mendoza . friendly, professional, and very helpful throughout the entire car-buying process. He answered all my questions, never made me feel pressured, and made everything simple and stress-free. I really appreciate his honesty and excellent customer service. I would definitely recommend Jimmy to anyone looking for a great car-buying experience!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words! We’re really glad to hear Jimmy was able to make the whole process easy and stress-free. We appreciate you taking the time to share your experience and for the recommendation. We’ll be sure to pass this along to Jimmy! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
A quality dealership, Tevin took very good care of me and he is very knowledgeable
A quality dealership, Tevin took very good care of me and he is very knowledgeable
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jack, We're lucky to have Tevin on our team and it's no surprise to see that he was extremely accommodating. We'll be sure to share your positive feedback with him and we look forward to working together again in the future. Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
My car service was not completed the day I brought it in so Shaun got me a car rental so I could return home and pick up my vehicle the following day. I picked it up the next morning and did not have to wait. I am so appreciative of Lexus' great customer service.
My car service was not completed the day I brought it in so Shaun got me a car rental so I could return home and pick up my vehicle the following day. I picked it up the next morning and did not have to wait. I am so appreciative of Lexus' great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're here to help and are happy to see that Shaun was extremely accommodating. We appreciate both your business and your feedback, and we hope that your Lexus is treating you well. Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
Quality all the way. Fabulous dealership. Mo was very helpful. My third vehicle from them.
Quality all the way. Fabulous dealership. Mo was very helpful. My third vehicle from them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kay, for your wonderful feedback! It's fantastic to hear that you’ve chosen us for your third vehicle. Mo will be delighted to know that he made a positive impact on your experience. We appreciate your trust in our dealership and look forward to serving you again! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
Melissa was amazing! She was very knowledgeable and able to answer any questions I had and provided a quick and easy experience. That has not been my experience from other dealerships. I didn't feel any pressure from her at any time during the process and that matters to me. Everyone I interacted with was very friendly. I would highly recommend Melissa to anyone looking to purchase a vehicle.
Melissa was amazing! She was very knowledgeable and able to answer any questions I had and provided a quick and easy experience. That has not been my experience from other dealerships. I didn't feel any pressure from her at any time during the process and that matters to me. Everyone I interacted with was very friendly. I would highly recommend Melissa to anyone looking to purchase a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Vanessa! It’s great to hear that Melissa made your experience seamless and comfortable. We take pride in our team's approach to customer service, and your recommendation means a lot to us. Enjoy your new vehicle, and we hope to see you again! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
I recently purchased my third Lexus RZ from Lexus of Fresno, and once again, I had an exceptional experience\! The entire process was smooth, professional, and enjoyable from start to finish. A special thank you to Melissa, my sales representative, for providing outstanding customer service and making sure everything was handled with care and professionalism. I also want to thank Sean, the Sales Manager, for his excellent support throughout the process. Their team truly goes above and beyond to make their customers feel valued. I highly recommend Lexus of Fresno to anyone looking for a great vehicle and exceptional service. I couldn’t be happier with my new Lexus RZ and look forward to continuing my relationship with this amazing dealership!
I recently purchased my third Lexus RZ from Lexus of Fresno, and once again, I had an exceptional experience\! The entire process was smooth, professional, and enjoyable from start to finish. A special thank you to Melissa, my sales representative, for providing outstanding customer service and making sure everything was handled with care and professionalism. I also want to thank Sean, the Sales Manager, for his excellent support throughout the process. Their team truly goes above and beyond to make their customers feel valued. I highly recommend Lexus of Fresno to anyone looking for a great vehicle and exceptional service. I couldn’t be happier with my new Lexus RZ and look forward to continuing my relationship with this amazing dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ethen, for your wonderful feedback! We're delighted to hear that your third Lexus RZ purchase was such a positive experience. Melissa and Sean truly exemplify the dedication we strive for, and it’s great to know you felt valued throughout the process. Enjoy your new ride! Regards, Jacqueline Lujano - Guest Experience Manager - [email protected] - 559-354-5511
My Service Advisor Jesus did a great job with the whole process. The Tech(Ruben)sent me a video of the service and had one recommendation. With that, I approved the service and was happy with the results. Thanks again for the very Professional service.
My Service Advisor Jesus did a great job with the whole process. The Tech(Ruben)sent me a video of the service and had one recommendation. With that, I approved the service and was happy with the results. Thanks again for the very Professional service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Vince! It's wonderful to hear that Jesus and Ruben provided you with exceptional service. We're glad the video update and recommendations helped enhance your experience. Your satisfaction is our priority, and we appreciate your kind words about our team's professionalism. Looking forward to seeing you again! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
Lexus provides vehicles with exceptional performance and reliability. Good customer service is a must with me so their impeccable attention to clients’ needs adds tremendous value to an already great company with outstanding customer service from sales and service to maintenance and amazing concierge options. Friends and acquaintances all have similar experiences. We love our Lexus.
Lexus provides vehicles with exceptional performance and reliability. Good customer service is a must with me so their impeccable attention to clients’ needs adds tremendous value to an already great company with outstanding customer service from sales and service to maintenance and amazing concierge options. Friends and acquaintances all have similar experiences. We love our Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! It’s fantastic to hear that you appreciate our commitment to performance and reliability, as well as our dedicated customer service. Your support and trust mean the world to us. Enjoy every moment with your Lexus! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511
Fresno Lexus provided excellent repair service (warranty). Part was quickly ordered and repair was completed timely. Jared the service advisor was profession and skillful. He kept me informed of service progress and arranged for delivery of vehicle.
Fresno Lexus provided excellent repair service (warranty). Part was quickly ordered and repair was completed timely. Jared the service advisor was profession and skillful. He kept me informed of service progress and arranged for delivery of vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, TS! We're glad to hear that Jared provided you with professional and skillful service. Timely repairs and clear communication are what we strive for, and it’s wonderful to know we hit the mark for you. Your satisfaction means a lot to us! Regards, Jacqueline Lujano Guest Experience Manager [email protected] 559-354-5511