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2025 consumer dealer award
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2025 consumer dealer award

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fresno Lexus from DealerRater.

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Great customer service, they really know how to take care

Great customer service, they really know how to take care of their customers. Service department is awesome!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cha xyong, thank you for the kind words! We're thrilled to hear that you had a great experience with our service department. Providing excellent customer service is always our top priority. We look forward to serving you again in the future! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

I love Fresno Lexus!

I love Fresno Lexus! They give me such great service; I've purchased FIVE RX 350's from them in the past years! They are my go-to auto dealer. would not trust my wonderful red "Ruby" to anyone else. Many thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

sophieab, we are thrilled to hear about your positive experiences with Fresno Lexus! Thank you for being a loyal customer and trusting us with your auto needs. We appreciate your kind words and look forward to continuing to provide you with excellent service in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Great!

Great! Took our 1 year old Lexus RX350 in for its 2nd service, drove home with a 2024 TX Luxury 350!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dennis and Marla, we are thrilled to hear about your positive experience and are glad we could help you upgrade to the 2024 TX Luxury 350! Thank you for choosing us for your service needs. We look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Great people and great dealership!

Great people and great dealership! My entire experience was good from start to finish! Bravo!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

JRJ, thank you for the glowing review! We're thrilled to hear that you had a positive experience with our team and dealership. We strive to provide exceptional service from start to finish, and we're delighted that we hit the mark for you. Thank you for choosing us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Great car buying experience!

Great car buying experience! I was out the door within two hours. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your positive experience with us! We're delighted to hear that you were able to complete your purchase smoothly and efficiently. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Eric service advisor did an outstanding job of keeping us

Eric service advisor did an outstanding job of keeping us updated on the progress of 5,000 mile maintenance. All involved did a very commendable job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Fred, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Eric provided you with exceptional service during your 5,000 mile maintenance. We'll be sure to pass along your kind words to him and the team. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

In for service.

In for service. Service rep did not keep in touch with me on progress of service and service took longer than service provider projected. I was waiting for service to be completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your business, your patience, and your feedback. It's important we keep our guests up to date on the status of their vehicle, especially if services are taking longer than expected. We'll be addressing this with our team and using this as a learning opportunity to better serve our guests. When you have a moment to speak, I'd like to learn more about what transpired, as we value your opinion and satisfaction. Please contact me at your convenience. I look forward to speaking with you. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

I love Fresno Lexus!

I love Fresno Lexus!..We have had three Lexus vehicles and this is the best dealership in the Fresno/Clovis area…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deanna, we are thrilled to hear about your positive experience with Fresno Lexus! Thank you for your loyalty and for choosing us as your go-to dealership. We look forward to continuing to provide you with exceptional service for all your Lexus needs. Thank you for your support! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

Scotty is delightful to work with, went out if his way

Scotty is delightful to work with, went out if his way to meet our needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Drruths! Thank you for sharing your positive experience working with Scotty. We're thrilled to hear that he was able to exceed your expectations and provide exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback! Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511

I went for a battery replacement and received Great

I went for a battery replacement and received Great service from my advisor and guest transport driver.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

PK, thank you for sharing your positive experience with us! We're thrilled to hear that you received great service during your visit for a battery replacement. Our team works hard to provide top-notch service, and we appreciate your feedback. We look forward to serving you again in the future. Regards, Jacqueline Lujano Customer Relations Manager jacqueline@fresnolexus.com 559-354-5511