Passport BMW

My purchase experience at Passport BMW was great with Client Advisor Peter Chun. I ordered the vehicle and he provided updates as the vehicle arrived. Very smooth process.

Passport BMW always aim to please their customers. I had another excellent experience at Passport BMW with the service department. This time I had Clancy as my Service Advisor, and also with Dominique Montgomery who assisted me with a loaner vehicle while my suv was being serviced. They both were pleasant, professional and helped things go smoothly for me. I appreciate Passport BMW and Clancy and Dominique Montgomery for help keeping me the customer coming back.

I first leased a BMW X3 in 2020 with the assistance of Nathan Tibbetts. It was a no brainer for me to return to Passport and specifically Nathan to assist me in the purchase of another X3 in November 2023. I was requesting specific options and Nathan encouraged me to order my vehicle stating it would probably be at the dealership before Thanksgiving. He kept me advised of the manufacturing process from VIN assignment through manufacturing to the car carrier with the vehicle arriving in less than 2 weeks from order date to dealership. Nathan is a true professional and such an asset to Passport. Don’t hesitate to purchase a vehicle from Passport and, specifically, Nathan Tibbetts.

My entire experience with Passport BMW was awesome, from start to finish. Our Client Advisor, Peter Chun, was so very helpful and responsive throughout the entire process of ordering and waiting for my vehicle to be built. He was knowledgeable and guided me along the way. And on the day I picked up my vehicle, Peter had arranged the schedule so that I only had to spend a few hours at the dealership. Passport BMW treated me the way everyone wants to be treated when buying a car. Ask for Peter when you're ready to look for or buy a car from Passport. And they accepted the price I wanted to pay, no haggling or obnoxious sales tactics. It was a wonderful experience...thanks again Peter, you were great!!

The service received at Passport BMW was phenomenal! Nathan Tibbetts was more than helpful and professional! The whole experience was absolutely painless and fast. I can't wait to buy my next Beamie from Passport BMW.

Teric, walked me through the whole car buying experience and made it easy and pleasant. Made sure I made it from the airport to the dealership, was extremely friendly and sold me a great car at a great price. Best dealership experience I’ve ever had. Highly recommend

Easy and straightforward buying experience. Customer service was also top notch. This dealership is excellent.

As a long time BMW driver from out-of-town, I was beginning to lose hope with staying with the BMW family. Most of the Tri-state dealers I’ve dealt with either had no inventory, or quoted me an unbelievable amount for a lease rate that was just unappealing. However, Nathan Tibbetts from Passport BMW has put my faith back into the BMW family! I appreciated the fair rates offered to me for a new 2023 BMW X3, and the ease of correspondence via text and email. Nathan made the whole leasing process seamless by patiently answering any questions or concerns we had as an out-of-town lessee. If you’re looking to lease or buy, Nathan Tibbetts is your guy!

Long Distance Sale From MD to Midwest—Nana Prempeh was great We purchased a 2023 X5 40i Passport BMW Service Loaner in July 2023 that I found online from 1,200 miles away in the upper Midwest. It had the right exterior and interior colors that we were looking for and we wanted the 2023 to avoid the 2024 LCI changes with the curved instrument display and removal of climate control and other buttons. Passport had the exact car with a reasonable discount given it had been in service for 9 month and had 8,000 miles. Interestingly, many of our local Dealers had these same service loaners in different color combinations and similar mileage but they were still selling them for MSRP. Our local Dealer had one that they dropped $5k below MSRP in May or June but then raised it back to MSRP a week later due to “market conditions”. So we were interested in the one at Passport BMW. We had never bought a car online before but figured we would give it a shot with a Dealer. We searched the Passport BMW reviews and Nana Prempeh’s name came up many times from satisfied customers, so I gave him a call. He was just as nice and responsive as the reviews indicated and he had me signed up for the car within a day after he confirmed he had looked it over for any odd dings or dents etc and it was as nice as pictured. Nana even threw in some all weather mats and some BMW merchandise for us which was a nice touch given we never even met in person. Nana had us work with Davaughn Paige in the Finance Department to lock up the sale with a credit card amount and the rest financed through BMWFS, so no checks or wire transfers, etc. Davaughn explained all the optional programs available in light of the vehicle being a service loaner and not quite “new”. Nana also put us in contact with a shipping company that was great and gave us a quote for shipping it in a smaller two car covered trailer. We paid the shipper directly once Davaughn could release the car and they literally had it to our house (1,200 miles away) late the next day. The car came with a Maryland temporary plate in the back and it took some time to get everything flipped to our home state and get local plates issued but Passport took care of all that—all the local sales tax, registration fees and filings etc. Every time we contacted Nana to check on the status of our home state plates he responded promptly and assured us that they were on their way. All in all a great experience with Nana and Davaughn at Passport BMW. Nana can be reached at nana.prempeh@passportauto.com, work 301-702-4674, cell 240-702-4674.

I've purchased over 6 new BMWs from Passport and have experienced first hand how much this dealership has taken cared of its client base over the years. Its very nice to know what to expect everytime I go there. Their trade values are fair