Lexus of Serramonte

I had a pleasant experience at this dealership. The sales associate helped find a car that I wanted and explained the car add-ons/packages really well

Mr. Victor Lu , our salesman, helped us find the right vehicle for our needs. He demonstrated professional knowledge, patiently explained the new features and conducted the deal with integrity.

Clarissa was super easy to work with! Very friendly, accessible and responsive throughout the buying process.

Clarissa Toy was very professional, efficient and helpful. The vehicle was ready for purchase when we arrived and she oriented us to the features and programed the computer screen. She was very responsive to our needs. The whole process took under 3 hours. I would buy a vehicle from her again!

Overall a good experience. They worked with me to locate the car I wanted and delivered it to my doorstep.

Worst experience ever, People without ethics or principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less than 700 in a month checking my credit more then 10 times with out my permission,,, you can see the history with photos at google reviews.... They retained my down payment for 2 months (6,500) and just returned to me once I complain at. Better Business Bureau... I can't believe Lexus can hired this kind of people... really shame on them

Professional and customer friendly. Gives top priority to the customer'needs. Able to go over that extra step for the customers

I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor!

Highly recommend Gary，he is very knowledgeable, patient, friendly. Went through all the features of the car.

Bought a 2025 NX model, Victor and the team were fast and efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous buying experience. I’d gladly given my business again!