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Lexus of Serramonte

(1,689 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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Staff was very friendly and helpful for whole process.

Staff was very friendly and helpful for whole process. Dealer is located nice quiet area where it?s perfect for test drive. Highly recommended for anyone looking for the best experience to check and try out your favorite Lexus models

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My first service today was easy to schedule and the work

My first service today was easy to schedule and the work was done on time. I was impressed with dealing with them on the sale and today?s service appointment was also excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mason at the Serramonte Lexus dealership was who helped

Mason at the Serramonte Lexus dealership was who helped us with the car purchase. He is patience and informative. Overall a great first time buyer experience for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Anyone in the market for a Lexus should look for Dehwey!

Anyone in the market for a Lexus should look for Dehwey! He made the experience simple and pain free. I felt like I was talking to a relative. He gave me all the options for what I was looking for and didn?t try to sell me anything I didn?t need. If you don?t want to run into a sales bro who is only out to get a big cut, ask for Dehwey at Lexus serramonte.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Virginia, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

This is my best experience purchasing a car.

This is my best experience purchasing a car. Daryl is the best! He gets my car (a rare color combination, no add-ons or markup) and offers very practical advice on everything related to the vehicle. We appreciate all the great service and great conversations throughout the entire process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

We purchased a new NX 250 and did a trade in at Lexus

We purchased a new NX 250 and did a trade in at Lexus Serramonte. We had a great experience with Mason! In the past we didn?t always have good experiences with car sales, but Mason was honest, friendly, patient, and professional. He really spent the time and effort to help us choose a car that would best fit our budget and needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

I was casually exploring options for a new car and had my

I was casually exploring options for a new car and had my eye on a small SUV, so I decided to check out Lexus. My salesperson, Mason Ma, was incredibly friendly and knowledgeable about the model I was interested in. Throughout the process, he was patient, accommodating, and always respectful of my schedule and timeline. Working with him made the experience smooth and enjoyable. Everyone at Lexus Serramonte was friendly and the showroom was spacious with many cars and there was also plenty of seating for peole waiting for their car to be serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! We look forward to your next visit! Take care!

Fast and easy process.

Fast and easy process. Gary Li was great, he had the car ready to go for a test drive and inspection. No hassle whatsoever even had the car detailed before I drove off the lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Coincidentally, this is the second used Honda Civic we?

Coincidentally, this is the second used Honda Civic we?ve purchased from this dealership. The whole process is very easy and straightforward. I messaged them the night before and said we wanted to come look at the car in the morning and do a test drive. I got a text in the morning asking what time. We arrived at 11:30am. Car was in great shape and AA described. We were out the door with the car by 1:30pm including financing. Very professionally run operation. Price online was listed as a great deal. I searched nationwide and did not find many as well-priced except for cars for sale ?By owner?. Went with the dealer as my son didn?t have the full amount and needed to finance a couple thousand and because it was a one owner car, no accidents, all service records, and low mileage for a 2016.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lynn, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations!

The buying experience was quick and simple.

The buying experience was quick and simple. Our sales representative Nick was professional at all times. He’s friendly & extremely patient in helping us all the way in choosing the right vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. If you're ever in need of more help, please let us know!