Lexus of Serramonte

Sales manager was very good attitude, and very comfortable to deal with. But had a hard time with the Finance Manager, and charged $500 additional amount without any explanation. Namely, additional market adjustment, but actually seems credit card transaction fee the dealership should have paid.

My husband and I had a very comfortable time during the whole shopping period. We didn't feel pressured from start to finish. Our Sales Rep, Victor, and the Finance Manager, JV, were both very friendly and helpful. They made the whole process of buying a new car pressure free.

I like to have service with Jason Chan, but recently I was not able to make an appointment with him. Every time I call they told me he is away and don’t know when to come back…….. Can’t believe they don’t have schedule.

Excellent service. I would recommend to my friends and family. They would help you thoroughly making sure everything goes smoothly.

Very great shopping experience in Lexus of Serramonte. The sales person were very responsible for customer. Will highly recommend this dealership to my friends.

Our wonderful experience started the moment we walked into the Lexus of Serramonte Dealership. Victor Lu the Sales and Lease Consultant was very easy to work with. My wife and I both felt at ease speaking to him and appreciated his no pressure sales mannerism. Our vehicle arrived in a timely manner as promised and Victor communicated with us efficiently for pick up. Within the in-house finance department the Finance Manager JV Huynh was amazing. Not only did he assist us with the paperwork on our new vehicle but went above and beyond to patiently answer all our endless questions as first time Lexus Hybrid owners. JV went as far as giving us a show and tell regarding some of the vehicle's features we were unfamiliar with. We've also had the pleasure of working with Pete Mcconnell the Service Consultant. After an unanticipated incident with one of our wheels, Pete's attention to the situation was first rate. He followed up very efficiently with phone calls and texts helping us feel that the vehicle was being well taken care of and in good hands. We were right! Overall, the professionalism and knowledge shared by these individuals makes buying a Lexus at this Serramonte location a great place to purchase a vehicle. It's an honor to now be part of the Lexus Family.

Steven and JV at Lexus Serramonte were very great. Steven was very sharp and made the process as smooth and transparent as possible for us. JV was very nice and helpful throughout the whole process. Oh by the way, this is 7pm, it's amazing how well their professionalism hold.

James Zheng was very helpful with my purchasing NX350h

The only thing I love more than the Lexus itself is the kindness of Kenneth, Steven and the rest of the team at Lexus Serramonte. It could not have been easier, even though vehicles are in short supply at this time. And I have never owned anything this nice in my life, so having them to walk me through it made it an amazing experience for me.

I had been interested in buying a new Lexus UX 250h and made an appointment with Lexus of Serramonte for a test drive since it was the most convenient Lexus dealership for me. The dealership is very nice, and the staff was friendly and professional! I decided to put a deposit to hold an incoming vehicle arriving a month later and Clarissa was great about letting me know as soon as it arrived and answering any questions I had. She made the car buying experience super easy and painless, no haggling, no hassle! Thank you and I am very happy with my new vehicle!