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Lexus of Serramonte

(1,708 reviews)
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,708 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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Sales persons are helpful and very detailed of

Sales persons are helpful and very detailed of explanations thru the buying and signing process. Facilitate is very nice and feel very comfortable when walking in.Provides nice braveries in guest waiting rooms.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ryan was very helpful.

Ryan was very helpful. Explained all the car features and also show us all the cars that we are interested on. Victor was also great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your feedback! We pride ourselves on our knowledgeable and friendly staff, and we're happy to have helped you find the perfect car with all the features you were looking for. Thanks for choosing our dealership!

Sales persons are very helpful and good service.

Sales persons are very helpful and good service. Unexpectedly I had to pay high fees after MRSP list Price to get my new car.l like this 2026 model .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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⭐️⭐️⭐️⭐️⭐️ Michael Sales was kind, attentive, and helped

⭐️⭐️⭐️⭐️⭐️ Michael Sales was kind, attentive, and helped me smoothly finalize my car leasing process, thanks !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Serramonte. Some see us again soon!

Reasonable negotiations and excellent and swift deal!

Reasonable negotiations and excellent and swift deal! Both manager and sales person, and finance department were excellent ! The dealer is not next to Home but was completely worth the drive!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review! We take pride in providing excellent customer service and are thrilled to hear about your positive experience with our team. Thank you for making the drive and we look forward to serving you again in the future!

Great dealership and salesman Nick Hart is the best.

Great dealership and salesman Nick Hart is the best. Bought 3 Lexus cars from him. Great guy and zero pressure. Enjoyable buys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Vinny, we're so glad that we were able to go above and beyond your expectations! We hope to see you again soon.

Consumer response

Will always buy my Lexus vehicles from Serramonte Lexus

Excellent services by Mason ma very frendly, very detail

Excellent services by Mason ma very frendly, very detail at seramonte coma . Thank you always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the kind words and positive feedback! We appreciate your support and look forward to serving you again in the future.

I recently purchased/financed a vehicle with this

I recently purchased/financed a vehicle with this dealership and I am more than satisfied. Unlike other dealers and salesman Victor went over the application with me via text/call before even going to the dealership especially being that it was 2 hours aways from me. The process was smooth, easy, and fast. I?m glad I was able to dif h the rental I was spending way to much money on and now have my own vehicle once again. I definately Rex coming this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

This is our 3rd time to buy car in this dealership,

This is our 3rd time to buy car in this dealership, excellent service, all stuff is very knowledgeable. Our salesperson Eric Weichardt was very professional and not pushy at all, he gave an excellent explanation about the car and help us to set some features at the time of purchase, he also helped us to get the color of the car we wanted. Very pleased and will highly recommend to anyone, who is looking to buy a new Lexus. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Service and car both excellent--i couldn't imagine how my

Service and car both excellent--i couldn't imagine how my experience could have been any better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Josh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Serramonte. We can't wait to see you again, have a great day.