Reviews
Great Service
Art, Stewarts Cadillac Service Writer, is a great guy! Knows his stuff, doesn't mess around he gets it done right the first time and takes great care of his clients.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Keith, thanks for this nice review! Art truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs. Sincerely, Scott Wright | Owner | scottcwright@yahoo.com
Horrible Service Department
Unfortunately the Service Department does not reflect the nice buying experience. I've brought in my vehicle for several warranty repairs and they can't seem to fix my 2015 Suburban. They don't offer loaner vehicles and the shuttle service is incredibly unreliable. Worst of all, instead of trying to solve issues, they say I can take up my problems with General Motors directly. They don't take criticism well, even when they deserve low ratings for the customer experience, they become vindictive and won't engage with customers who voice concerns. The Service Mamager/Customer Experience Manager wouldn't even take the time to meet with me in person to discuss my issues. Overall, I had a good buying experience but I DO NOT recommend the service department.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to contact us if youd like to discuss them in greater detail. Regards, Scott Wright | Owner | scottcwright@yahoo.com
Title
While it took a part awhile to get in when it finally made it the service was fast and convenient with the shuttle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shawn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Scott Wright | Owner | scottcwright@yahoo.com
Great people work for this company
The gentleman who signed me in was great. The driver who took me home was the best. However, you need more drivers or a better system. I waited 1 1/2 hours for the ride, then had to go to SF first, before going to my home in Millbrae.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much Susan for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Scott Wright | Owner | scottcwright@yahoo.com
Brake Recall Notice
I didn't like the line to get in (not the dealership's fault of course). But the service manager got me in and my recall notice resolved as quickly as possible. Overall, I am very happy with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear that you were satisfied with your experience, Benjamin! Our number one priority is providing top notch customer service, and we're happy that this was your experience. If you need anything further, don't hesitate to come back! Best, Scott Wright | General Manager | scottcwright@yahoo.com
phone call as soon as it was ready
they did a great job and called me as soon as it was done which saved me alot of time in my day,it was done before the estimated time, great job!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alfredo, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Stewart Chevrolet Cadillac. If there is anything more that we can do, please come back and see us again. Take care! Scott Wright | Owner | scottcwright@yahoo.com
Excellent service all around
Friendly staff, especially Louis Nasser who did soft sale, no pushing. Very smooth transaction and very happy with purchased vehicle. Cars I was looking for were in stock. (cruze all 3 models). Facilities were also clean. Thank you Stewart Chevrolet.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jelina, we love hearing about customers that have a pleasing experience at Stewart Chevrolet and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Scott Wright | Owner | scottcwright@yahoo.com
Great Service
Scott Wright took great care of me from a customer standpoint. The service staff was excellent, all work was done and the truck was neat and clean upon return.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph and thanks for the great feedback! We're very happy that we were able to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Scott Wright | Owner | scottcwright@yahoo.com
Good service
When I enter car service was good, but after fix my car and bring to me late and have dust on my car
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I?m sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you?d like, please contact me at your earliest convenience. I?d like to further understand what happened and see if we can make this up. I look forward to hearing from you. Regards, Scott Wright | Owner | scottcwright@yahoo.com
Fast and a reasonable price
I did not have much time to shop, my old car had died. So I wanted to do it quick and in a good price. I got what I wanted. The only issue is that nobody in California had the options I wanted. So I had to either wait 6 weeks or pick different options. I was not happy about that, but I understand that it is a GM issue and the dealership could not do anything about that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to thank you for sharing your experience Hillel. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Scott Wright | Owner | scottcwright@yahoo.com