Stewart Chevrolet

Thank you, David for always taking care of my truck getting me in and out making sure everything is in great working order and ready to go. Thank you to your team also.👍

WARNING: DO NOT TRUST STEWART CHEVROLET IN COLMA OR SALES MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colma, California, involving employee Nicolas ("Nico") and his manager, Bryan Deleon. Nicolas offered me $15,000 for my Toyota Prius — TWICE, IN WRITING — with the only condition being that the vehicle pass inspection. Based on those written offers, I made an appointment to bring my vehicle to the dealership and turned down other legitimate purchase offers of approximately $14,900. But when I arranged to bring the car in, Nicolas suddenly reduced the offer to $13,000 — a shocking $2,000 reduction — after speaking with his manager, Bryan Deleon. This was not because the car failed an inspection. The dealership had not even inspected it! When I subsequently spoke with Bryan Deleon, I personally read him the entire text-message exchange documenting Nicolas's two separate $15,000 offers. Bryan's response was astonishing. He told me that Stewart Chevrolet had to fire Nicolas because he repeatedly offered customers more money for vehicles than the dealership was willing to pay. Think about that for a moment. According to the manager himself, this was apparently a recurring problem at the dealership, yet Stewart Chevrolet still refused to take responsibility for what its own employee had promised customers in writing! Even more outrageous, Bryan acknowledged that purchasing my Prius for $15,000 would NOT cause the dealership to lose money. He admitted that Stewart Chevrolet simply wouldn't make as much profit as it typically expects. Despite this admission, and despite being given THREE separate opportunities to honor the original written $15,000 offer, Bryan refused every single time. Apparently, protecting the dealership's usual profit margin was more important than honoring its employee's written word, treating a customer fairly, or preserving the dealership's reputation. Because I relied on Stewart Chevrolet's repeated written offers, I turned down other serious offers of $14,900. We wasted valuable time and lost other selling opportunities as a direct result of this experience. My message to anyone considering doing business with Stewart Chevrolet is simple: BE EXTREMELY CAREFUL. What good is a written offer from a dealership if its own management can simply disregard it? What good is a dealership's word if its managers refuse to stand behind their employees' promises — even when doing so would still leave the dealership with a profit? This was not a minor misunderstanding or a disagreement over the car's condition. It was a $2,000 reduction from two documented written offers before the vehicle was even inspected, followed by three refusals from management to make things right. Stewart Chevrolet and Bryan Deleon had multiple opportunities to resolve this fairly. They chose not to. In my opinion, this demonstrates an appalling lack of accountability, professionalism, and respect for customers. My advice: DO NOT RELY ON STEWART CHEVROLET'S WRITTEN OFFERS. GET EVERYTHING FINALIZED BEFORE TURNING DOWN OTHER BUYERS OR WASTING YOUR TIME VISITING THIS DEALERSHIP. I would give Stewart Chevrolet ZERO STARS IF POSSIBLE. ONE STAR — MY LOWEST POSSIBLE RATING. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN.

WARNING: DO NOT TRUST STEWART CHEVROLET IN COLMA OR SALES MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colma, California, involving employee Nicolas ("Nico") and his manager, Bryan Deleon. Nicolas offered me $15,000 for my Toyota Prius — TWICE, IN WRITING — with the only condition being that the vehicle pass inspection. Based on those written offers, I made an appointment to bring my vehicle to the dealership and turned down other legitimate purchase offers of approximately $14,900. But when I arranged to bring the car in, Nicolas suddenly reduced the offer to $13,000 — a shocking $2,000 reduction — after speaking with his manager, Bryan Deleon. This was not because the car failed an inspection. The dealership had not even inspected it! When I subsequently spoke with Bryan Deleon, I personally read him the entire text-message exchange documenting Nicolas's two separate $15,000 offers. Bryan's response was astonishing. He told me that Stewart Chevrolet had to fire Nicolas because he repeatedly offered customers more money for vehicles than the dealership was willing to pay. Think about that for a moment. According to the manager himself, this was apparently a recurring problem at the dealership, yet Stewart Chevrolet still refused to take responsibility for what its own employee had promised customers in writing! Even more outrageous, Bryan acknowledged that purchasing my Prius for $15,000 would NOT cause the dealership to lose money. He admitted that Stewart Chevrolet simply wouldn't make as much profit as it typically expects. Despite this admission, and despite being given THREE separate opportunities to honor the original written $15,000 offer, Bryan refused every single time. Apparently, protecting the dealership's usual profit margin was more important than honoring its employee's written word, treating a customer fairly, or preserving the dealership's reputation. Because I relied on Stewart Chevrolet's repeated written offers, I turned down other serious offers of $14,900. We wasted valuable time and lost other selling opportunities as a direct result of this experience. My message to anyone considering doing business with Stewart Chevrolet is simple: BE EXTREMELY CAREFUL. What good is a written offer from a dealership if its own management can simply disregard it? What good is a dealership's word if its managers refuse to stand behind their employees' promises — even when doing so would still leave the dealership with a profit? This was not a minor misunderstanding or a disagreement over the car's condition. It was a $2,000 reduction from two documented written offers before the vehicle was even inspected, followed by three refusals from management to make things right. Stewart Chevrolet and Bryan Deleon had multiple opportunities to resolve this fairly. They chose not to. In my opinion, this demonstrates an appalling lack of accountability, professionalism, and respect for customers. My advice: DO NOT RELY ON STEWART CHEVROLET'S WRITTEN OFFERS. GET EVERYTHING FINALIZED BEFORE TURNING DOWN OTHER BUYERS OR WASTING YOUR TIME VISITING THIS DEALERSHIP. I would give Stewart Chevrolet ZERO STARS IF POSSIBLE. ONE STAR — MY LOWEST POSSIBLE RATING. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN.

I’ve bought and serviced 3 vehicles from Stewart Chevrolet the last 2 years and I couldn’t be happier. The Sales staff and Management treat me like family! I love that! The Service Dept is always friendly also! 5 Stars isn’t enough! Love Stewart Chevrolet.

I have been going to Stewart Chevrolet for service for my 2017 Bolt for years. Will was the rep who took care of me. I?ve been very happy with the service, and so when the time came for me to get a new car, I asked Will if he could connect me to one of his colleagues in the sales department. He connected me to AC. AC was great. Friendly, clear and easy going. I felt comfortable and respected throughout the sales process. AC was transparent throughout the sales process. The finance department was extremely helpful as well. I did not feel any pressure to purchase additional things that I would probably not need and when I had questions, AC and the finance person answered in plain language. This was by far an easy and process.

The service writer was the best, friendly and waisted no time in getting me taken care of. All fees were up front no surprise. and a phone call when my truck was done.

Maria in service department is amazing! She is courteous, professional, knowledgeable and went over and above to work with my warranty company. She is straightforward and a true gem!

I felt like I was being extorted. My truck needs a new transmission at 112k. Initially planned on dealership doing repairs. After I ordered the transmission, 7 days before it arrived I decided I would have my own mechanic do the repairs. Called my service lady and told her. The date was 10/20. Told her I could pick up the truck the next day and come back for the transmission when it arrives or maybe they can deliver it to my mechanics shop and I could pay for delivery. I was told they could not do that and my truck could not be released until the transmission arrived, ok no problem. A week later 10/27 I get a call from my service rep and now she?s telling me I need to come up with another 5 thousand dollars for a core charge or they won?t give me my truck or transmission that?s already been paid for. I?m familiar with core charges, I do work on cars but , 100% of the value of the part and without warning at all. I get it it?s a deposit but that?s quite a bit of money to come up with on the spot especially without warning at all. Furthermore the service rep tried to blame me because I decided to have my mechanic fix it instead of them. Like, it?s my fault you never told me that I would need to pay this amount until the last possible minute. I?m completely dissatisfied with my service, I feel taken advantage of and it makes me never want to go back to the dealership, ever! Would have been do simple for you guys to admit the mistake instead the customer got blamed and still had to fork out an extra 5 thousand dollars that I?m hoping gets refunded when I return the core but honestly I trust that that money will ever come back just by the service I received

I purchased a new vehicle, the exterior was dirty. The buying process took an extended amount of time. There was confusion on whether I would need to take a different car until the money cleared. They ran a credit check when I was financing through the bank.

Everything was Perfect! Communication from the General Manager to the efficiency of the Finance Manager to the delivery of the car. The Salesperson (AC) that set up the car and picked me up for the delivery. Great Experience!