BMW of Mountain View

We had the pleasure of working with Abdul Moneer at Mountain View BMW, and I must say that he truly went above and beyond in every way possible. From the moment we walked into the dealership, Moneer was friendly, professional, and extremely knowledgeable about the vehicle we were interested in. Moneer's attention to detail and commitment to customer satisfaction was second to none. He took the time to explain all of the features and options available to us, and even went out of his way to ensure that we were completely satisfied with the purchase. He was always available to answer any questions or concerns I had, and made the entire used car-buying experience a piece of cake! Overall, we must recommend Abdul Moneer and Mountain View BMW! If you're looking for a knowledgeable, friendly, and professional car salesman, who truly cares about his customers, ask for Moneer! He is the best in the business, and I am so grateful we had the opportunity to work with him!

My car needed a factory recall done. Everything was smooth. Advisor was friendly and professional. BMW evaluated my car and recommended some possible services but there was no high pressure sales. They did replace my battery at my request. Work was one as promised on time.

Brought my 2013 X5 in for a recall and some maintenance work. From beginning to end customer care was exceptional and Wayne's communications were transparent and perfect. Thank you so much and I will certainly use BMW of Mountain View again.

Recently purchased a BMW X5 50e from BMW Mt View, Daly our Sale person was a great helping us chose the right car for our family.

Super quick, the guy knew what he was doing and what I wanted. There was no drama “no additional things I should do”, plain and simple and quick! Loved it!

I had my sunroof just got repaired in BMW Mountain View. I have to go their twice. The first time they said it has been repaired after 8 days but I found the issue still there on the next day after I picked my car. Second time I have to wait 3 weeks. I really appreciated the service and work over there. There are few things I'd like to comment on. 1. You really need to address the issue before returning customer's car. Don't let them come back for the same issue. 2. The communication could be better. I have to chase the advisor to get update every 4-5 days. There is no proactive update from him at all. Especially for the second time repair, more than 3 weeks waiting time.

Really impressive dealership. People great ,service great. Brandon Casey very helpful. Everything about the organization is first rate

BMW of Mountain View service has improved over the past few years. While the physical environment is still very dated and drab, I found the personnel there to be helpful and knowledgeable. I was also pleasantly surprised that the cost premium they charge was not a bad as in the past. Overall good experience. Got 4 new tires, did a recall, and did oil change. And for a price not too far in excess of what a local tire store was going to charge.

It is clean, well organized and friendly. Saturdays is the best time to come for service as the cars are not stacked up out into the street waiting. Tea or coffee would be nice down there like upstairs in sales!

I recently had the pleasure of purchasing a BMW X5 2024 from BMW Mt View, CA, and I cannot express enough how impressed I am with the exceptional service and expertise provided by my BMW sales rep Eric Peng. From the moment I stepped into the dealership, I knew I was in good hands. First and foremost, the sales representative was incredibly knowledgeable about the entire BMW lineup. He took the time to understand my preferences, needs, and budget, and then skillfully guided me through the various models and options available. His expertise was evident as he explained each trim's unique features and helped me find the perfect fit for my lifestyle. Not only was he well-versed in the technical aspects of the vehicles, but he also had a genuine passion for BMW and a deep understanding of the brand's heritage. His enthusiasm was infectious, and it made the entire buying process feel more like a memorable journey than a mere transaction. Throughout the entire experience, Eric was patient, attentive, and never pushy. He listened intently to my questions and concerns and provided thoughtful answers. His professionalism and integrity were evident as he focused on ensuring my satisfaction and finding the ideal solution to meet my requirements. What truly set Eric apart was his commitment to going above and beyond. He proactively provided valuable insights, suggesting additional features and options that would enhance my driving experience. His attention to detail was remarkable, ensuring that every aspect of the purchase was meticulously handled, from paperwork to coordinating the delivery process. Furthermore, Eric's dedication extended beyond the sale itself. Eric and team remained available post-purchase, promptly addressing any follow-up inquiries or concerns that I had. Their commitment to building a lasting customer relationship was evident, and it made me feel valued and supported as a BMW owner. In conclusion, my experience with my BMW rep Eric was nothing short of exceptional. Eirc and BMW team's extensive knowledge, passion for the brand, and outstanding customer service created a seamless and enjoyable car-buying journey. I wholeheartedly recommend this Eric and Mt View BMW team to anyone seeking a BMW vehicle, as they embody the essence of excellence that BMW represents. Thank you for exceeding my expectations and providing a truly remarkable experience!