Acura of Fremont

I googled this place while visiting a friend in Fremont because my car needed an oil change badly and I was afraid to drive back to Fresno without having it done. I'm glad I did. These guys were great. The facility was very nice too. I have an older Integra so I only trust servicing my car with Acura. I highly recommend this place.

My experience with Acura of Freemont has been a pleasant! I am new to the Bay Area and I was a little nervous about taking my vehicle to a new place to have some minor maintenance (and my oil changed). Overall, I felt comfortable and could not ask for a better experience.

Very friendly staff and it is a beautiful dealership. It is one of the best that I have been in the Bay Area! The plus is that my vehicle was well taken care of while I waited to have a handful of usual maintenance tasks done. I did not wait long and I will definitely return.

This is for the Service Department. I came in hoping to get my oil changed since the Honda dealer down the street couldn't get me in for another two weeks and these guys were able to get me in-- which was great-- because I hate driving around with the "service" light on all day. Surprisingly-- they were able to do the oil change for less than the Honda Dealer I normally deal with-- which means I'll be getting my service done here from now on! The facilities are phenomenal-- the waiting area is the nicest I've been in. Thank you.

I purchased a CPO 2012 Acura TL SHAWD this past weekend at Acura of Fremont. Steven Tom was my salesman and he handled himself professionally and smoothly. I already knew what I wanted and in the matter of minutes we were test driving the car that was most suited to my needs. We looked at what was else was available and confirmed the one I was interested in was the best candidate and in flawless condition. Perfect service history and no dings, scratches or wear. The sticker price was a starting point, and we had a relatively painless negotiation session, as I was a serious buyer and they really wanted me to walk out with a smile on my face. The paperwork did take a little time, and even though I had a 9 month old infant with me, we bought the car without any major hassles. The facility was great, the process was prompt, and the folks were not pushy and had great attitudes. I have been around the dealership block a few times, Lexus, Honda, Toyota in the Bay Area, and I have to admit that Steven Tom was on the ball, quickly figured out my decision making style and really helped facilitate a great experience. If you are a serious buyer, I would definitely recommend him.

I had a good experience here buying a used car, Steven Tom was my salesman. He was easy to work with and had good knowledge of the product. He and his manager Tony treated me fairly. I did not feel manipulated during the negotiating process.

This is for the sales department. I went in to test drive the 2015 TLX V6 with Tech. The salesman Matt was very professional and relaxed - no pressure to buy. I was interested in trading my 2010 Acura TL for the TLX. I worked with the sales manager, Tony, to work out a negotiation deal. Tony was very professional and very reasonable in terms of the deal. I definitely recommend buying your next Acura here. Ask for Matt and Tony and you won't be disappointed. Process was very straight forward and pleasant. Management are good. Good selection of cars too. - Ali

I just bought my acura tlx last night at Acura of Fremont . I like car and the way they do their business . Daniel , the guy helped me to find my car i, he's very nice and enthusiastic . Alex , the guy who helped me to get the good deal , tryed to help me as much as he can . And the lady who helped me with financing is very nice too. She explained all the options , coverage.....that I should get . Very helpful ! Thanks to acura of Fremont Thanks Danniel and Alex ! I really like the car you guys sell me .

I went to Acura of Fremont on 6/1/13 to perform a regular maintenance servicing on my Acura TSX. Marco was my service consultant and during the process, I told him that I have paid extra $3k while purchasing the car about the maintenance package. Unfortunately, I forgot the relevant documents at home, so I could not tell him exactly what I paid for and what the member number was. I was hoping that any Acura dealer can pull all the information very easily from Acura's central server. He tried to find me in some database but did not find me. In the mean time, I was trying to get in touch with Marin Acura from where I had bought my car. Again, their service rep was not present at that time there. So, I had to wait. On the other side, in Acura of Fremont, the servicing was done and they charged me $94. As I could not gather the necessary information and Marco did not find me in the database, I paid the whole amount out of my own pocket. 2 minutes after paying, I received a call from Marin Acura and they talked with Marco and they informed him that I do have a valid Acura Care package and they shared my member number with him. Using that information, Marco was able to locate my records and he told me that I will get my entire amount back by check and someone from the dealership will contact me in the following week. I waited for few days and since nobody from the dealership called me, I reached out to them. They told me that Marco's superior needs to send out the check and he is out due to some surgery. I again waited for few days but again no contact from dealership. I called in again to see whats happening. This time, I got on phone with Marco's superior and trust me this guy was very very arrogant with me and flatly refused to pay me a single dime.As per him, If we provide the Acura care information after the payment was done, there is nothing he could do, as the customer is already charged, so he refused to pay me anything. Now, I called in Acura customer care and escalated this matter. I faxed in the copies of receipt and service performed, to Acura and they said that they will look into this matter. I waited for few days and called in Acura customer service twice. Both the times, I could not talk with the same person, but the other reps told me that my case was under review. I again waited for a week and called them back. This time, Acura informed me that they have resolved this matter with the dealer and dealer will reimburse me. At the same time, they told me that using just my name, any Acura dealer should be able to locate all the necessary information on their computers, including any kind of offers or packages. So, I am not sure why Marco did not find me in the database or he just lied to me about it. Not sure on that as he had already lied to me saying that I will get my entire money back. Then I called in Acura of Fremont and tried to get hold of Marco, but this time, he was on a vacation. I called in again after few days, but could not get to him. He just did not pick up my call. I called him almost 10 times and left 2 voicemails. He neither picked up my call once nor he did call me back.Next day, I called him again. This time he picked up my call and he transferred me to his service director Brian. They kept me on hold for 20 minutes during the phone transfer and I hung up after 20th minute. Then I went to see both of them in person. I talked with Brian and told him about the entire process. Marco was present there too. I told him that this matter is out of hand now and it has been handled very unprofessionally by the dealership. The service practice is very unethical and unpleasant for the customer. Brian promised me that he will reach out to his GM and send me a check of $56 only, which is not what I paid to him ($94), as Acura was refunding only $56 to the dealership. So, I have lost $38 here. He told me that the check will be sent out to me in next few days. Its been more than a week now and I have not received

Found a car we were looking for on cars.com. Contacted the dealer via email. The Internet salesman immediately responded with a personal email. We negotiated a price and mad an appointment for the next day. When we arrived he was courteous and not at all pushy. The process was painless. Was a little disappointed the car was not cleaner and didn't have a full tank of gas but minor overall.