Reviews
Customer Service
The customer representative did excellent job, and he deserves a raise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Yaghob Jalilzadeh, thank you for your kind review; we are happy to pass along your comments to the team here at Concord Honda California!
Concord Honda
The customer service is excellent as is their facility. !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello David Cheek, thank you; we appreciate your feedback!
Honda Concord
Excellent customer service. Mike was very informative and personable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brittany Terrell, we really appreciate your positive review! We look forward to your next visit! Take care!
Oil change - waiting appointment
I called the day ahead for a waiting appt for my complimentary oil change (I bought the CRV there.). Arrived 15 minutes early; there was only one other service customer already being helped. Stood there for 10 minutes and no one greeted me or said, "Someone will be with you in a minute." Finally, someone came out to do the work order. After that, I was in the waiting room for 1 hour. I went to the service desk to find out what was going on and the paperwork was there. Signed the paper and got my key. My car was to be brought up, but waited another 10 minutes. The car was very hot inside, like it had been sitting in the sun for a while. This was the 2nd and last time I'll take my car to Concord Honda. My service person seemed like they didn't really like their job -- kind of sullen. I usually go to Antioch or Livermore where I get great service and friendly staff that communicates with me through the process. Maybe they overbook their appointments -- I don't know. My buying experience there was real good, but not the service (so you'll know why I say No to the next question. I would recommend Concord Honda for sales only.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Carole, we are so sorry that you were not satisfied with your visit to our Service Department. Your time and satisfaction mean a lot to us and we hate that this was not reflected in your visit. We would like the opportunity to regain your business, and ask that you give our GM, Jack Zhang, a call at 925-825-8000. Thank you.
Honda CRV major service maintenance repairs
Service was prompt, Service Advisors are true professionals, and Costs is pretty competitive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Excellent Service!
Deann assisted me with my servicing and it was such a pleasant experience! She was very professional and answered all my questions. I plan on returning to Concord Honda in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we're glad to hear you enjoyed your visit.
Don Perez
very satisfied, everything was done professionally
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
Humming sound repair Honda Pilot 2013
We came in for the humming sound coming from the front of our Honda Pilot Touring AWD 2013. First time we heard it 5yrs after purchase. They recommended and did wheel alignment. Sound is still there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review. We are sorry to hear that your experience was less than ideal. We hope you'll give us a second chance to make your next experience 5-star worthy.
Concord Honda provides EXCELLENT CUSTOMER SERVICE!
Recently purchased a 2018 Honda Pilot through the Costco Auto Buying Program. Ask for Ali M.in Sales and Juanito T. in Finance to experience EXCELLENCE IN CUSTOMER SERVICE!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Elmer Mendoza, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations!
very nice
concord Honda is very good plc to buy your car, I'd recommend this plc.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Anjaiah Keesari, thank you for taking the time to leave a review for us at Concord Honda. We're happy we could meet your expectations!