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Pohanka Chevrolet

(524 reviews)
Visit Pohanka Chevrolet
Sales hours: 9:00am to 9:00pm
Service hours: 6:00am to 10:00pm
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Sales Service
Monday 9:00am–9:00pm 6:00am–10:00pm
Tuesday 9:00am–9:00pm 6:00am–10:00pm
Wednesday 9:00am–9:00pm 6:00am–10:00pm
Thursday 9:00am–9:00pm 6:00am–10:00pm
Friday 9:00am–9:00pm 6:00am–10:00pm
Saturday 9:00am–7:00pm 7:00am–7:00pm
Sunday 12:00pm–5:00pm 8:00am–5:00pm
New (703) 291-8160 (703) 291-8160
Used (703) 291-0336 (703) 291-0336
Service (703) 291-4662 (703) 291-4662

Reviews

(524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pohanka Chevrolet from DealerRater.

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Destany has helped me all 3 times I have been there.

Destany has helped me all 3 times I have been there. Having never been there before, I was very impressed with the service and attention. Thanks!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bryant was great and helped get my daughter?

Bryant was great and helped get my daughter?s vehicle ready to go back to college after the winter break. Pohanka Chevrolet makes it very easy to keep her car safe and in tip top shape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Tracy, for your wonderful review! We're delighted to know that our Service Team at Pohanka Chevrolet made it easy to get your daughter’s vehicle ready for her return to college. Keeping her car safe and in top shape is our priority, and we truly appreciate your trust in us. Wishing her safe travels, and we look forward to assisting you again in the future!

Typical stellar performance in the Pohanka service

Typical stellar performance in the Pohanka service department. We received state inspection and tire balance and rotation. In and out quickly! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I initially never got a call back for updates on the

I initially never got a call back for updates on the service of my vehicle, I had to call, to find the work needed after 20:00. The vehicle was looked at 17:00. I knew this because my alarm on my vehicle sends updates, like if my vehicle was moved. What saved you, the dealership from a bad review, one Christian, service adviser, kept me updated. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service was horrible.

Service was horrible. There was no communication from the service tech during the repair. My car sat for 3 days before anyone looked at it. I had to keep calling to get updates and was mislead during the while process. My car was there for a whole month and I was told I didn't qualify for a loaners vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jerrell, Please know your feedback is very important to us. I would like the chance to speak with you about the level of communication you received from our Service Team. At your earliest convenience, please reach out to me directly so we may discuss this further. Sincerely, Rob Ferris General Manager rferris@pohanka.com (703) 968-6677

I had a very positive experience here, the sales staff

I had a very positive experience here, the sales staff was very friendly, the managers were also very helpful, and everyone answered all of my questions. When I wasn't sure if I wanted a Chevy before driving a different kind of vehicle, they found one on their used lot and let me test drive it to help me make my decision. Overall, very positive and would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A very professional and experienced crew and salesperson.

A very professional and experienced crew and salesperson. It was a satisfying and easy experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Quality of work and customer service were good.

Quality of work and customer service were good. The service provider (Jeffrey) had good follow through.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Amel, thank you for your 5-star review. Nothing pleases us more than learning our Service Team was thorough and communicative during your visit. We understand the importance for our customers to have an understanding of any services needed. If we can be of any future assistance, please don't hesitate to contact us at Pohanka Chevrolet.

Everyone was excellent from Donnie and Ian ensuring that

Everyone was excellent from Donnie and Ian ensuring that I found the vehicle I was looking for to Stephen making sure everything was taking care of on the financial side. Great customer service from all of them. They are definitely great assets to the Pohanka Chevrolet family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I enjoyed working with Donnie, Hunter, and Stephen.

I enjoyed working with Donnie, Hunter, and Stephen. We worked out a good deal, and they made the process very smooth even though I was buying remotely. I especially appreciated how Donnie made a video walkthrough for me and helped answer all of my questions. Would definitely like to do more business with Pohanka in the future and would definitely recommend you to my family and friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.