Pohanka Chevrolet

3 weeks ago we had our car serviced, one of the issues was the bumper needed repaired. When my Husband picked up the car, they failed to do half of the service requests and didn’t fix the bumper. My Husband dropped the car off again on a Wednesday night before a trip we were leaving for. He attempted to reach them all day Sunday with no reply on the status of our car. It’s Monday night and after 40min on the phone, no one seems to know anything about the status of our vehicle or when it would be done. They also don’t have a loaner to provide us - we only have one car and need to get our child to school. I have never had such an awful experience with a service department. I suggest you avoid them at all cost if you plan on having timely or quality service or if you intend on them being able to communicate the status of your repairs.

Very professional, very good deal on the cars and car services, always perfect customer service

Stephen, Tyson, the best, Josh, Jonah= the best! Helped me on my purchased GMC Acadia.

Our experience with Pohanka started off as a great one. After shopping around for vehicles for a few weeks we found that Pohanka sales staff were kind, honest, and straight to the point. We very much appreciated how easy they made our experience of buying a new car. We liked it so much that we recommended it to my in-laws who also bought a brand new car from them the next day. So in NOVEMBER we bought a brand new 2023 Chevy Traverse and even got them a second sale in two days... And that's where the good experience ended... The morning after driving off the lot with our brand new Traverse we started noticing problems. The HVAC system and heated seats were not working properly. We called and texted our sales rep. to let him know and brought the vehicle back that afternoon. We had someone come out and take a look, the salesman assured me that I must "just have something wrong with my settings". After looking through all of my settings, and realizing that I'm not a complete and total moron, he admitted that there was indeed a problem. We then tried to get in touch with the service department to get the vehicle seen. After multiple unanswered phone calls, voicemails, and communication attempts my husband had to take the car and wait for over two hours until someone finally agreed to help us. Long story short, we were completely written off by our salesman, once the sale was done, he had washed his hands of us. The service department has been playing games with us for 3-months now. We still have NO fix on the heated seats, NO timeline on when it will be done, and NO compassion or compensation for having our time wasted. We've been engaged in a ping-pong match of them "fixing it" and sending it home with us to test out, and then inevitably bring back to the shop because it isn't fixed. They gave us a loaner vehicle so we could "test my car against a working vehicle" which means they aren't even doing the work of seeing if it's fixed, they are leaving that part to us. The fifth time I brought my car back for the same issue they damaged the door. The passenger door was scratched and scuffed all the way through the paint. They aren't even taking care of the vehicle while it's in their possession. My brand new car has now depreciated in value because the paint needed to be sanded down and redone. At this point, we were told that we would have a fix for the seats and get the car back "by the end of the week"... that was two weeks ago. I have emailed numerous times asking for an estimate on the fix and keep getting blown off with a vague response of "we're waiting on parts" but no actual timeline. We have spoken with the GM Rob Ferris multiple times and nothing has been done to help or remedy the situation. Long story long, I bought a brand new car in November of 2023, it's now mid-February 2024. I have been making payments on a car that isn't even in my possession because once you buy a car from Pohanka and they have your money, you're no longer valuable or a priority to them. I would give Pohanka zero stars if it were possible.

Our experience with Pohanka started off as a great one. After shopping around for vehicles for a few weeks we found that Pohanka sales staff were kind, honest, and straight to the point. We very much appreciated how easy they made our experience of buying a new car. We liked it so much that we recommended it to my in-laws who also bought a brand new car from them the next day. So in NOVEMBER we bought a brand new 2023 Chevy Traverse and even got them a second sale in two days... And that's where the good experience ended... The morning after driving off the lot with our brand new Traverse we started noticing problems. The HVAC system and heated seats were not working properly. We called and texted our sales rep. to let him know and brought the vehicle back that afternoon. We had someone come out and take a look, the salesman assured me that I must "just have something wrong with my settings". After looking through all of my settings, and realizing that I'm not a complete and total moron, he admitted that there was indeed a problem. We then tried to get in touch with the service department to get the vehicle seen. After multiple unanswered phone calls, voicemails, and communication attempts my husband had to take the car and wait for over two hours until someone finally agreed to help us. Long story short, we were completely written off by our salesman, once the sale was done, he had washed his hands of us. The service department has been playing games with us for 3-months now. We still have NO fix on the heated seats, NO timeline on when it will be done, and NO compassion or compensation for having our time wasted. We've been engaged in a ping-pong match of them "fixing it" and sending it home with us to test out, and then inevitably bring back to the shop because it isn't fixed. They gave us a loaner vehicle so we could "test my car against a working vehicle" which means they aren't even doing the work of seeing if it's fixed, they are leaving that part to us. The fifth time I brought my car back for the same issue they damaged the door. The passenger door was scratched and scuffed all the way through the paint. They aren't even taking care of the vehicle while it's in their possession. My brand new car has now depreciated in value because the paint needed to be sanded down and redone. At this point, we were told that we would have a fix for the seats and get the car back "by the end of the week"... that was two weeks ago. I have emailed numerous times asking for an estimate on the fix and keep getting blown off with a vague response of "we're waiting on parts" but no actual timeline. We have spoken with the GM Rob Ferris multiple times and nothing has been done to help or remedy the situation. Long story long, I bought a brand new car in November of 2023, it's now mid-February 2024. I have been making payments on a car that isn't even in my possession because once you buy a car from Pohanka and they have your money, you're no longer valuable or a priority to them. I would give Pohanka zero stars if it were possible.

Very professional and friendly staff. I would recommend this location and staff highly. I purchased my 2024 C8 from Mr. Rob Ferris. And I received my excellent service from Mr. Bryant Burrell. Both go above and beyond with service and care

Unprofessional Customer Sevice Manager who does not have the decency to talk, Wasted 4 months - and then this dealership sends all these CX e-mails and texts. Amazing.

The service was outstanding, my service manager Roderick answered all my questions, keep me informed and provided amazing customer service. Thank you and please keep up the great work!!

Unprofessional Customer Sevice Manager who does not have the decency to talk, Wasted 4 months - and then this dealership sends all these CX e-mails and texts. Amazing.

Purchased a new Chevy Silverado from Pohanka, an overall Outstanding experience. Won Seo (Sales) and Stephen in their Business Operation section were extremely helpful, made the experience stress free, and helped me find the exact Silverado model/features I was looking for during the previous 2-months. Their service department is additionally outstanding (I've taken my other truck there before) and I appreciate the service hours after 5pm and on weekends. Will definitely keep taking my sales and service business to Pohanka based on the great service.