Pohanka Lexus

I brought my RX400H suv in for an oil change. I was told by Ms. Dana Pablo it was a $600 service because I had 195k miles on it. I was then told by Ms. Pablo that the technicians couldn't get the oil plug back on because over time the Lexus service technicians have stripped the grooves off. Ms. Pablo said I would need to buy a new oil pan that cost over $1500. I explained I've never heard of something like that because I had a 1997 Chevrolet Cavalier that needed an oil change every 3k miles which is sooner than the lexus needs due to 5k miles service interval. Ms. Pablo put me in a loaner car due to it couldn't be fixed until the next day, 21Jul2022. I drove it home & parked the loaner car in my garage 20Jul2022. The following afternoon I drove it and started noticing ants were in the car. I popped the loaner cars trunk and that's when I saw thick lines of ants traveling the outline of the trunk where the trunk enclosure sits on when you close it. I sprayed the peremiter, not inside the trunk, with my hand sanitizer and I called Ms. Pablo. Ms. Pablo informed me that it's happened to another customer and she believes it's where they park there loaner cars at. Ms. Pablo stated she would inform the loaner car attendant about the vehicles infestation. When I returned home and popped the trunk again, even more ants were out and I saw they were coming out of the tail lights too. I guess the hand sanitizer aggravated them. There was no way I was driving approximately an hour in this car back to the dealership with this aggravated infestation, so I sprayed raid on the outer lining of the trunk and tail lights before driving it back. I retrieved my vehicle from lexus 21Jul2022. 22Jul2022, I put my belongings back in my car and noticed a ding in my clear coat on my wood grain of my passenger driver's side door. I called Ms. Pablo and she stated service technicians no longer go in the back of vehicles to vacuum carpet but they only open the back doors if service is needed through that entrance and my repairs didn't require back door entrance. Ms. Pablo stated I could review the footage and I asked if I had to drive up there or would you send me a link to review it. Ms. Pablo then stated she needed to talk to her manager, Albert Yawson, and she'll call me back. Ms. Pablo then called me from her cell phone because she wanted me to text a picture of the ding. Ms. Pablo then called me back and stated it looks like something is smeared on it instead of it being a ding. I said "you don't think I tried to rub it off and check that already?" Well, I did and it's a ding in the 2008 factory clear coat that still is intact on my 2008 vehicle because that's how good I take care of my cars. Ms. Pablo stated unless I took a picture of my door prior to drop off, Lexus will not take responsibility and Lexus will not review the footage either nor can I review the footage. I then called Lexus corporate and was informed that each dealership is individually owned and has their own dealership corporate complaint authority. I've left a message with the Pohanka corporate complaint person, Dawn Phillips, but she hasn't spoken to me. This dealership needs to be reported to Lexus original owners and all customers. Customers should be told to take a picture in case the above happens to them and the dealership doesn't have service technicians take accountability for their mistakes. I feel scammed about the oil plug & angry that you have cameras in the service bays for a reason but refuse to review any footage. So why are the cameras there?

I don’t post reviews in general. But, I didn’t like a lot of things. So, I thought of highlighting couple of things: Summary: 1. Car features for used (2019) vs new were not explained properly by sales rep. 2. Car mileage was discussed to be 24K but when we started discussing the cost, sales rep said it’s 37K will costed more. 3. Sales managers were good. 4. CarPlay was explained to be always present after 2019. Cost was not explained. In the end when we saw car play was not available during presentation. Sales rep said it costs 2,500$ And you need to go to service department and schedule. It’s a different department and he said he cannot help. Manager said we can give you at their cost 1,800$. But at this point of time, credibility was lost. 5. After sale experience was not good. It felt like sales rep received his pay check, so he didn’t care anymore.

Awesome customer experience. Would refer anyone interested in a Lexus. Seamless transaction. No pressure. Perfect

I worked with Fraz and he made the purchase of my L/certified ES350 easy and smooth. He was very personable. The finance was done with Jimmie. There was a slight hiccup with the financing but Jimmie made got it right and I am pleased with my purchase. I will be back within a few years to make another purchase.

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.

Mikail Uyanik is a very professional worker who loves and knows all the subtleties of his profession, can predict the taste and desires of customers. The courtesy and patience Mikail Uyanik showed us deserves the highest appreciation and respect. Thanks to the entire LEXUS POHANKA team for their professional work.

Quy nguyen dealer good service nice customer he the best to help.when I been there .he try help me thanks Quy nguyen

We have been searching Lexus 450L in DMV area and unable to find one. Finally, one of my friend refer me To Mr. Qui. He was anle to find me vechicle, all the feather, color of vehicle and puchasing process. I am definetely recommond Mr. Qui if anyone plan to pruchase any vehicle in Pohanka Dealership in Chantilly, Va. Thank you Mr. Qui.

Stellar and top notch service from Mickey! Always brings white glove service when purchasing a car.