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Winn Volkswagen

(217 reviews)
Visit Winn Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:30pm
Sunday 10:00am–7:00pm Closed
New (408) 419-1001 (408) 419-1001
Used (408) 789-8010 (408) 789-8010
Service (408) 329-1613 (408) 329-1613

Reviews

(217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Winn Volkswagen from DealerRater.

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Warranty Work

Dealership did a great job in getting the batteries in my 2016 eGolf tested and replacing defective cells. I look forward to the dealership receiving more EV's from Volkswagen in the coming years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service

Doug has gone over and about every single time I have come into the dealership. He is kind and compassionate. It shows with every person I've heard him interact with. Thank you Doug : )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thank you, Mr. Doug Dalaney!

Thank you, Doug, for your readiness to set up my appointment for service, and also for providing me with outstanding service, which helps to keep my Beetle running.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Experience

i was in the market for a new EV car. Got attracted to the new VW ID.4. wanted to go through the Costco auto buying program. was a little disappointed to have to drive 50 minutes to the nearest participating dealer. HOWEVER, it turned out to be one of the best car buying experiences i have had. The sales agent was a guy named Kevin Herrera, who was very knowledgeable, and tuned into what my needs were. he was very accommodating, no high pressure. I very much recommend this dealership, and especially Kevin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ID4 Purchase Experience

My experience with the VW dealership in Newark was fantastic. The sales agent named Luz Haro helped me on a Sunday afternoon, showed me the vehicle, took me on a test drive, and made sure that she only called me in once she knew that she had exactly what I wanted. I walked in thinking about a vehicle, and later that afternoon walked out the proud owner of a 2023 ID 4 ProS+.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Self employed

The Service at Winn Volkswagen is EXCEPTIONAL. The manager Kyle and Doug and Lolly are outstanding. The mechanics are great. Bob, Chad, Robert, and Marvin. I HIGHLY recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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No pressure - No weirdness - All open engagement

Can’t add much more past the title - helpful in sorting out alternatives before settling on the ID4. A point that made this different & better for me relative to the three other nearby VW dealers was the willingness to discuss details on the phone. It is. Complicated process, but I wish things could be faster. I could perhaps have done the credit app in advance and saved maybe an hour or so. Special mention: kudos to Ashley and Cristian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Very friendly people, great experience from arrival to leaving with the used vehicle we were interested in! Ashley and the rest of the staff we interacted with during the car-buying experience were very friendly. Did not pressure us about optional extended warranty which I'm deciding about but provided good information and were respectful. Information I viewed on cars.com matched up with Winn VW's information and Ashley was great answering extra questions we had about the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2021 USED LEXUS BUY

GREAT NO PRESSURE SALES PERSON LUZMIRIAN HARO. TOUGH TO SEE INTEREST RATE THAT HIGH FOR PERSON WITH EXCELLENT CREDIT, BUT OTHER THEN THAT ALL GOOD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

Customer service Doug as one of the best that I’ve seen in a long time. He will listen to your concern, and provide you with a solution?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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