Reviews
1ST SERVICE 2019 Mercedes-benz C43 Amg 4matic
1ST SERVICE of my 2019 Mercedes-benz C43 Amg 4matic was excellent!! Walnut Creek Service Center was highly proactive, good follow-up, helpful customer service reps and timely delivery of the car. I highly recommend the dealership *****
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lourdes Domecillo, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Buying Mercedes-Benz Cla 250
Kevin and Rasul is a great sales person have been buying my cars from Walnut Creek Mercedes for 6 years now . Highly recommended
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chalapathy Jallipalli, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Until the next time we meet, take care!
E350 Service
As usual my service advisor greeted me, we talked about the problem and the solution. Took the car back for repairs and had me on my way in 1.5 hours
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alvin Hampton, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Mercedes-Benz A220
Good customer service ! Thanks to Jose Castro . 10/10 ??
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Erika Medina, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Wonderful Experience
I had a great transaction. Garrett FaceTimed with me per my request. We did a walk around. He got me very thorough answers to all questions that required follow up. From the time he FaceTimed me to the time my car was delivered to my house and paperwork signed in my front courtyard only 6 hours had passed. Ash, in finance, was easy to work with. I was treated fairly, efficiently and in a friendly, personable manner throughout the transaction. Happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marcia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. If you're ever in need of more help, please let us know!
Mr. Tom Beckett
Really appreciated Jose's knowledge a nd assistance in helping us buy our auto. Very professional ,efficient and customer focused. A great experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas Beckett, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Car service
Wonderful service! Everything was easy and timely and respectful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
N/a N/a, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We're looking forward to your next visit with us!
Bao Ngo is the best !
Bao Ngo provides quality service , and I am extremely satisfied with my 2020 C300. Bao listened intently to my needs and gave me several options that were within my price range . This is the seventh car that I have purchased from Bao , and I won?t purchase a car anywhere else .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Annette Lewis, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Walnut Creek! Until the next time we meet, take care!
Mixed Experience - We'll see how it goes
We purchased our GLC-300 from Mercedes -Benz of WC last year. The whole experience was rather painful and annoying although we paid for the car in cash. It took more than 4 hours for the sales people to complete the paperwork and transaction. We finally decided to leave the showroom and asked them to deliver the car when they had everything done. The sales people were not respectful of the customer's time at all. When the car's annual service was due, we returned to the same dealership. Our experience with the service side of Mercedes-Benz of WC was much better. The service advisor was efficient and helpful and kept in touch with us. When the service was completed they delivered the car to us. Based on our experience thus far, we can recommend the service department but not the sales department.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judy Lim, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Best Customer Service
Excellent service. Drew made the buying process painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Saleh Fadhel, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!