Reviews
Sales
Excellent service, quick, helpful, and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gaetano Vetrano, we are so happy to read such a great review about Mercedes-Benz of Walnut Creek! If you're ever in need of more help, please let us know!
Great Service
Nievel provided great service for me and my family. Great service from him and team. Everyone deserves an A because they care.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sean Rogers, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Buyer
Easy process to buy a nice car, less than two hours out of the door!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nelu John Stir, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Professional and thorough
My service advisor, Nievel, was fantastic to work with. I had a intermittent issue with my vehicle and he never gave up on it and was able to replicate and resolve the issue. I am very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Warren Parti, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service
The Assistant Service manager Nievel and Porter Francisco are awesome employees. My experience was amazing, these two gentlemen do an outstanding job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darnell Hester, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. Please don't hesitate to reach out to us if there's anything more we can do!
J. Leal
I feel Mercedes Benz of Walnut Creek is the very best Mercedes dealership for service. I also purchased my vehicle there. Great people to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judith Leal, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Sales/Customer Service
Salesperson ?Drew? was friendly, attentive and efficient. Excellent customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kelly Austin, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Great job with scheduled maintenance
Timely, thorough and friendly service experience; also thoroughly cleaned car inside and out. They were particularly responsive to my special servicing request. I just wish their dealership campus was larger as ingress and egress is very crowded and can sometimes be rather annoying.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Richard Hiscocks, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Mercedes Service
When I brought my car in for service Kimo who is the service technician greeted me immediately. Additionally I was informed regularly when the service would be completed. Also my car was ready earlier than expected and most of all Kimo does a great job during this entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samuel Killips, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Walnut Creek. Please let us know if there is anything else we can do for you; we are more than happy to help!
Professionals!
Very professional and dedicated to great customer service. Highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nk, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!