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I received the best service from Maxine. She is very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good service
Excellent, fast and friendly service and experience.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service!
service writer was very friendly and helpful. my car was finished ahead of promise and they even washed it for me! great job Tim and crew!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Parker
Great service. Friendly, very informative and great environment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great dealership
My service tech was Matt. He was great ! Communication and follow up above expectations ! I will be requesting Matt each time I bring in my truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Iren Suhami
I love the way I am treated as a customer. The car is ready when I am told it is. The waiting area is awesome with WiFi connectivity so I can work while waiting. The coffee is great. All around I have always had an excellent experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Salesman
All Good! The people care and work hard here. Generally you win with that attitude
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Well trained and courteous staff, small issue
In general, I think the service staff at Walnut Creek Ford are excellent. I had to remove a star this time because I had several problems related to manufacture of my vehicle that needed fixing, one of which required a new seat belt buckle. They did not have it in stock and ordered it, so I returned next day and it was wrong part number. This required yet another trip to the service department and another 90 min wait for repairs...
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
Everyone was very friendly and helpful. I would use them again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
Matt made the entire process seamless, and the staff went above and beyond for my last service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase