Capitol Acura

Appointment scheduling office in Arizona was not informed about CA Covid-19 regulations. I was scheduled for a shuttle when they are prohibited in CA. Thus I spent 4 hours waiting for service to be completed. I asked for a bottle of water, but none was available. New tires , plus 90,000 mile maintenance was handled efficiently.

The entire dealership team are amazing and they are all there to assist you, especially the service department. Russell was a huge help. He answered all of my questions and was very helpful. Thank you, Russell.

Their Service department is awesome!! As is service advisor, Russ Sauer! I will buy another Acura MDX because of Russ and service department!! Thank you !!

My service representative went the extra mile over and over to assist me and make my experience as smooth as possible! Tom F. provides exemplary customer service and is the perfect liaison between the technicians and the customers. He communicates and is always punctual and on-top of all the details. If only all businesses had employees like Tom! My car was experiencing number ours issues and Tom did all the leg work for my warranty coverage, parts and service. Everyone, from the valet to the auto techs to the cashiers are superb. If I could give 10 stars...You will get things done well here and timely!

I’ve bought 3 Acura’s here over the past 18 years. The cars are great, but it’s the service that keeps me coming back - dependable, reliable, and easy to deal with. My first MDX was still in good shape when I traded it in after 10 years, and the second one is still going strong after 8 years. But if I need another in a few years, I’ll get it here.

The staff is prompt, courteous and efficient. The center is clean and it was obvious they adhered to promoting social distancing and mask covering. The vehicle was ready when promised.

The service department was very professional and did a great job dealing with our MDX. Thomas was very informative and friendly. Our car problems were taken care of.

Always have had our 2010 Acura RDX serviced at Los Gatos Acura since new. Great staff, customer service, and professional service. Thanks to all there.

I have been taking my Acuras to Los Gatos Acura for 20 years, since 2000. The service department has always been very professional and provided excellent service.

Our service coordinator was very professional. I would have given 5 stars but for recommending a marginally useful service that I accepted and dealership performed.