Larry H. Miller Dodge Ram Avondale

I was satisfied with this experience.

over all the service dept is great. the sales team is dishonest and not reputable in my view. They promised me a discount on add ons and refused to hnor their word.

Oil change was completed one day and was very pleased with the service and prompt service. At the end of the appt i discussed needing new tires and was given an amazing deal quoted to me. I went back 3 days later to have the tires put on and was just as happy with the service.

New to the Metro Phoenix area for two months and a veteran Dodge driver, I sought out a Dodge dealership before moving. I spoke with a sales person (Thad) who made me feel welcome to both the area and to the Larry H. Miller (LHM) dealership based on his phone personality. Although I was not a buyer, more of a "I want that new Dodge Avenger!" he set the tone for LHM for me in that conversation. (Remember, you only get one chance to make a first impression!) After living here for about six weeks, I set an appointment with the LHM Service Department (Justin) a week in advance for my 2102 Dodge Avenger. Upon arrival, I was greeted professionally by a Service Department member before I was out of my vehicle. Another great first impression. I was asked which Service Department Manager I had spoken with on the phone. I was directed to Justin. I told him of my issues. I expected to stay a couple of hours, as I wanted some warranty check ups due an impending warranty deadline (36K miles) as well as why I had set the appointment (tire rotation). As courtesy to the person who had first influenced me to come to LHM, I sought out Thad, who it turned out, was off from work that day. I gave my business card to another associate and asked her to hand it to him, to show him I had made it to LHM. I also managed to find some popcorn in the showroom lobby which was fresh and tasty. I next took my ipad and set up in the waiting room area. To my surprise, I found coffee, tea and cookies. But I had just had popcorn! Regardless, I indulged as it was halfway between breakfast and lunch and I needed some more....sustenance. Of course, I checked emails, looked at some websites and glanced at the monster flat screen that was showing a NASCAR race. Each employee that I interacted with at LHM showed me respect and made me feel welcome. I won't forget that. The restrooms were well maintained (always a measurement of attention to detail) and I appreciated that. Lastly, I walked back to the service area just as my vehicle was being driven to the wash area. I told Justin I didn't want it washed (I had to leave the city) and he immediately, without prompting, went to my vehicle, brought it to the exit area and came back to debrief me. The technicians had of course rotated my tires and had found a software upgrade that was needed. They also had inflated my nitrogen tires (I have had nitrogen inflation for over 10 plus years/another reason to visit this dealership) to 34 PSI. I was informed that they needed to be at this PSI rather than at 32 by Justin, as I normally inflate them. Hey, I didn't know that! Why did I take the time to write this review? I like to read reviews about car dealerships before I visit them. They are first person and based on experience. Believe me when I say you will respect your visit to LHM. This is a first class operation.

Robert Carter was a pleasure to work with. Tanks!

Thanks and as usual Larry Miller Dodge came thru!!! Excellent Service

Quick Service for the oil change and inspection. Also rinsed off the vehicle while there. Back out in less than 1 hour.

very happy with our service throughout the whole dealership and service department

We purchased our vehicle in Indiana and then moved here to Arizona last June. Coming from a small town, we were a little hesitant looking for a dealership in a big town. Needless to say your associates made us feel right at home, and the service was great. Thank you for making a small town couple feel so good. By the way, the coffee and cookies were yummy!

Very good time at the dealer. Very professional. Lots of help to get the job done in a timely manner.