Reviews
Service
Always excellent. I like my service advisor. Straight to the point of what should be done. I gave him 10.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Enrique, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car repair experience
Sergio was the service representative and he was extremely friendly, efficient and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Firas, thank you for your kind review; we are happy to pass along your comments to Sergio here at AutoNation Acura Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tommy's Review
Thank you for the great customer service and support in helping me purchase my 2021 Acura RDX Aspec. The salesman Adarsh was awesome and didn't make me feel pressured to purchase the car right away. He was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tommy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service - RDX
All smooth. On time with carwash. No issues. .............
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A1 service
Sergio was always helpful and very professional , I?m glad he was assign to help me gain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roshan, thank you for your kind review; we are happy to pass along your comments to Sergio here at AutoNation Acura Stevens Creek! If you have any further questions, please give us a call. We're always happy to help!
Car Maintenance
Initial phone call to schedule maintenance was disappointing. Long hold time to reach a Service Advisor to ask a question before taking my car in for maintenance. Customer Service Representative remained on the line and was very courteous. Never did reach a Service Advisor. Question was answered by Benny G. when I took car in for maintenance. He took the time to explain my maintenance service and car was ready as promised.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fuel pump recall
The service staff is always courteous and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Georgene, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vijay Thomas
Overall process was smooth, one caveat I felt was , I had asked for an estimate on Fog lamps for my MDX while booking appointment online and at the service center, didnt get any estimate both the times
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vijay, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Overall Excellence
Overall excellence along with awesome customer care and service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us a response, Susan! If you need more help, our team is available to talk -- safe travels!
Great and Proactive Service
I was contacted by Sergio regarding a recall related to my Acura. He explained what the issue was, help set up an appointment for me and on the appointment date, he personally met me and assisted me. It was a smooth process and I got my car back, and I also got a free car wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shahin, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Stevens Creek! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!