Stevens Creek Chrysler Jeep Dodge RAM

No sense of customer service, obviously understaffed it a car needs to be there for more than 3 business days, for a simple diagnostic test. plain laughable and someone else needs to run this establishment and change the current leadership and perhaps sales associates too. Talk about not reasoning with the people who put you in business and they also seem to have a shatty record system by the way and don’t keep all of their customer purchase receipts so you better make your own copies for legal purposes. Ha

Richard T took a deposit, then raised the asking price $5k three weeks later when the car actually made it in. I don't mind a mark up, but promising a price and then going back on it is really bad business and we decided not to buy the car. Car buyers would do better buying elsewhere!

Terrible customer service. After quoting a price via text on 11/23 and communicating daily about the truck, sent me a text on 11/28 to say he was “mistaken” about the price and increased the price by $5,000 increase dealer markup. Don’t waste your time.

They sold me a used car with one remote control key in October. Today I walked into the dealership to ask for the second key. I explained that they should’ve warned me that the car won’t start without a remote key And they should’ve warned me before selling me the car that it only has one remote key, which is the only way to start the car. They did not. So I went to ask them to make me my spare key in their service department. I was met by a sweet blonde woman who tried to help. Until she brought me a man with an insufferable rude attitude. He accused me of buying the car years ago (bought it on October 31, 2020) and had no answer for me when I asked why did they not warn me that the car has one key before I bought it? I didn’t know that the extra key they gave me doesn’t start the car! He told me to pay for one if I want one and that it’s not his problem because it’s a used car! The car should come with two keys and I should’ve been warned that it only has one BEFORE completing the purchase. I should’ve been told that the spare key they gave me doesn’t start the car! Above all, I should’ve been treated with respect. Regardless of anything, I should’ve been treated with respect. I don’t have a problem with the fact that they couldn’t help me. I have a problem with this man’s intimidating aloof attitude and angry energy looking down on me because I bought a used car. Don’t buy from them. No wonder why they have a 1.3 star rating. They have no idea how to treat their customers. They HIDE crucial information from their customers to fool them into paying for what they should’ve gotten for free. if the polite blonde lady insisted that they can’t help me I would’ve left unhurt. But they brought this guy to intimidate customers away from asking for what is rightfully theirs instead of politely insisting that nothing can be done (which is the not the case here).

I contacted the dealer a few days ago, interested in a vehicle I saw while shopping online. Since the dealer is a bit far away, I wanted to do most of the legwork via email, then just go in to sign paperwork etc.. I did all the work for them, basically making it an easy sale, putting together payments, down, loan info, but they decided to lowball my trade (my mistake for letting them know the loan payoff I guess.) The sales person was very nice, but overworked, and her manager Prince decided that besides lowballing my trade, he wasn't interested in working with me. Not on on the trade-in, not on the price, not on the discount, nothing. I wasted a lot of time making everything easy for them, even offering even more money down, just to be strung along for 3 days just to find out that I wasn't worth the time to deal with. They could have said so on day 1. Will definitely be taking my business elsewhere.

Stevens Creek jeep and specifically Mary Maile lied and conduct illegal sales practices. I inquired about a jeep and revived a write internet quote for $29,810 from the dealership with a specific instructions that quote was only valid for 48hrs so I tried to purchase after only 6 hours and Mary said it was a mistake and her and the sales manager would not honor the quote and price. Only said she was sorry and it was a mistake Don’t not buy from here, do not trust

Stevens Creek jeep and specifically Mary Maile lied and conduct illegal sales practices. I inquired about a jeep and revived a write internet quote for $29,810 from the dealership with a specific instructions that quote was only valid for 48hrs so I tried to purchase after only 6 hours and Mary said it was a mistake and her and the sales manager would not honor the quote and price. Only said she was sorry and it was a mistake Don’t not buy from here, do not trust

Nothing good to say. Horrible experience but I bought the car because I really needed it and the dealer met my price but was pissed because I knew the value of the Jeep I selected and they couldn't upsale me!

Very poor sales rep. And management, I went to buy a car and because I negotiated price they started play a game on me : " you have to hurry ! Someone is going to buy the car right now, and then I asked for a lower price and suddenly in a glance the car was sold " 🤣🤣 funny people The car is still there's I checked. they think people are stupid and they will buy right away when they hear thar someone is buying so you don't negotiate, don't even think buying from this dealer. They also give you wrong tax estimates, I asked The sales to check the numbers 3 times because it doesn't look right and she insisted it's right and at the end ishe was wrong! If there's a half star I wouldn't even give that 😂😂 While I'm posting my reviews online, I read same situation at least happened with 3 people, looks like they want to pull a bait on someone, but unfortunately, it's not going to be me.

Very poor sales rep. And management, I went to buy a car and because I negotiated price they started play a game on me : " you have to hurry ! Someone is going to buy the car right now, and then I asked for a lower price and suddenly in a glance the car was sold " 🤣🤣 funny people The car is still there's I checked after a week, they think people are stupid and they will buy right away when they say someone is buying when you negotiate, don't even think buying from this dealer. They also give you wrong tax estimates, I asked The sales to check the numbers 3 times because it doesn't look right and she insisted it's right and at the end ishe was wrong! If there's a half star I wouldn't even give that 😂😂