Gresham Toyota

Josh was our salesman at Gresham Toyota and he was super easy to work with and did not apply any pressure what so ever. Thank you josh.

Jarvis is the man. This is the second car I've bought from him and I will keep coming back. Want to have a good time buying a car? Go see Jarvis.

My sister & I were both looking to buy a new car & shannon and glenn were the employees that helped us. They were wonderful to work with. We told them what we wanted & they really worked hard to get us both a new car at the same time. He was never pushy & really listened to us. My sister had some stuff on her credit score they were very patient and explained how to fix it so she could get a car. After i got my car, he answered any questions we had promptly. I would highly recommend him to coworkers, family & friends.

Leased a Camry for my daughter in Portland, I'm out of state. Kalei gave me the best price and dealt with my daughter and me with the utmost honesty and professionalism. Kalei, I really appreciate it. Tom

Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only did he answer our numerous questions, he took the time to teach us all about the distinctive features of our new car. We definitely recommend asking for Scott if you are looking for solid answers without high sales pressure. His genuine thoughtfulness and knowledge made this experience exceptionally special for us. Thank you, Scott, and Gresham Toyota!

Shig is a wonderful salesperson. He listens. He understands. He knows his product. He gets what you want. After looking at many other car brands, Shig was the main factor that made our buying decision...to buy a Toyota Camry.

Sales representative Scott Moser at Gresham Toyota went the extra mile to provide exemplary service in purchasing our 2016 Highlander Toyota. Not only did he answer our numerous questions, he took the time to teach us all about the distinctive features of our new car. We definitely recommend asking for Scott if you are looking for solid answers without high sales pressure. His genuine thoughtfulness and knowledge made this experience exceptionally special for us. Thank you, Scott, and Gresham Toyota!

Our recent experience with buying a Toyota Sienna with Shig as our salesman went smoothly and pleasantly. We were helped right away, all our questions were answered and we were able to drive the car home within a few hours. We thank you for your excellent service.

THE GOOD I bought a used Toyota Venza from Gresham Toyota on April 21st. The salesman, Jarvis, was friendly and went out of his way to accommodate my tight schedule that day. I had seen the car on their website, so I called ahead to make sure it was still on their lot. Jarvis walked out to the car with me on his cell phone, confirmed it was there, and answered some important questions about the specific car (I wanted it NOT to have a sunroof, because I'm tall and need all the headroom I can get, and he confirmed that the car indeed did not have a sunroof). I then told him I would stop by "sometime in the early afternoon" to look at the car, and he gave me his cell phone so I could call when I was getting close. A few hours later than I'd originally planned, I called when I was about 20 minutes away. He answered immediately even though he was eating a late lunch, and said he would meet me on the lot. When I arrived, someone had moved the car, but he scrambled and quickly found it. I went for a test drive and decided to buy it, but had to leave to pick up my daughter from school, so I told him I'd be back the next morning to buy it. The next morning, the car was ready and the sale seemed to be going smoothly. I was disappointed to discover that a "Certified Used Car" such as this only included one key, but the sales manager agreed to provide another for free, which made me happy. THE BAD Then I went in to sign the paperwork with a "Business Manager." I told him off the bat that I was pre-approved at my own credit union and didn't want to finance it elsewhere, but he insisted on showing me what he could offer. I let him keep talking, although I needed to get to work. I figured maybe he was genuinely interested in getting me a better deal. When he finally stopped, I repeated that I wasn't interested. Then he pulled out his brochures for the Extended Service Contract & Warranty. He explained that "we don't sell the Toyota extended warranty, because we have something better." He then went through a long spiel about what good coverage their "Zurich" warranty provided, and proposed that I pay $2,500 for it. I said, "No, I'm not interested." He asked me why and I said, "Well, I'm buying a Toyota, which has a reputation for quality, and it's certified, so I don't expect it to break soon." He said, "Believe me, our service department is just as busy as any other," which made me think, "OK, you're telling me this Toyota isn't dependable. Do you know something about this specific car that I don't? Maybe I don't want to buy it after all...." He then offered to drop the warranty price down to $1,800, and I said, "I'm done talking about service plans & extended warranties. Please stop talking to me about them." He then had the nerve to offer to sell it to me at what he said was, "$200 over cost," or around $1,500, which led me to conclude that: 1) He's trying to earn a commission from selling me this $#%& extended warranty! 2) Without even trying, I've "negotiated" a 40% discount, which makes me wonder how much I've over-paid for the car itself! I wish I had walked out of his office then & there and called off the entire deal! There are plenty of other Toyota dealers in this region, and all of them have certified used Venzas, so it's not like I had to buy from them. But I didn't walk away because I wanted to take the car and be done with it. Also, I'd already told my wife she could leave, so I no longer had a ride home. Should've called her cell phone immediately.... Now, three weeks later, I'm happy with the car, but I still have a bad tasted in my mouth from the 30-40 minutes I spent with that sleazy-salesman of a "business manager." For this reason, I will NOT recommend Gresham Toyota to anyone else. If you do decide to buy from them, I suggest you mentally prepare yourself to defend against high-pressure sales tactics at the close. Based on the tactics and attitude of that business manager alone, I do not trust the dealership.

Shannon Wirth helped me find the exact vehicle i was looking for. He was nice. I would have liked to have seen the car fax. We talked about it but I spaced it out.