Gresham Toyota

I’m sure if you buy a Toyota from Gresham Toyota, they’re probably the best dealer in town, but unfortunately I did not. I bought a used Dodge Journey back in July from them and it has been the worst car I’ve ever had. And the few times I’ve taken it into them, they can’t help me because it’s not a Toyota so their service staff doesn’t know how to work on or to figure out what’s wrong with my car. I practically cry every day wishing I had not made the choice to buy the car from them, but oh well. My lesson? 1, don’t buy a Dodge. And 2, only buy what that dealership specializes in or you’ll end up screwed.

Purchasing a 2015 Toyota Tacoma recently from Gresham Toyota was probably the best car buying experience I have had in 30 years. Dan Roemmich was straight forward and knowledgeable about the vehicle. It was truly a stress-free purchase. I would recommend Dan to others looking for a vehicle.

They do not do anything during the maintenance service. I took my car for the maintenance service and no oil change was done. No fluids were refilled even though they said they did. The only thing they did was vacuumed my car. I would NOT recommend their services to anyone.

I went there because for many years I have bought and lease cars There, However my last visit was very Bad, after spending 2 hours+ to make a deal on a new lease, the finece person I was working with told me that the lease I was returning that I had to pay for minor damages and I told him that I bought insurance for that when new, now if he look up the old lease he should have seen that, So when we came to a final deal I didnt like it and He said per word " If you dont like it that take your Paper work and go some where else" So we did, and got a way better deal a Ron Tokin Toyota, I have spent many years at Gresham Toyota and thought it ment something to them, but I was wrong, I have a New dealiship that is Ron Tokin Toyota Because they do care about the customer wants. Gary Vogel

Went looking for a new 4Runner at several different dealerships and everyone tried to over charge me everywhere that I went until I went to Gresham Toyota and finally received a good price. Working with Johnny was an amazing experience. He didn't try to play games or mess around with the price. He was a straight shooter that I really appreciated. Highly recommend using Johnny and Gresham Toyota.

My husband and I ordered a brand new Highlander Hybrid through Gresham Toyota...we worked with Lonnie. There were a few bumps in the road with our trade in but it was not Lonnie's call...Lonnie is a respectable, kind human being and it was our pleasure doing business with him. Don't sell yourself short by working with another dealer...we are extremely please. Lonnie Timmons 503-515-8973 Gresham Toyota 950 NE Hogan Dr Gresham, OR 97030 lonniet@greshamtoyota.com http://www.greshamtoyota.com/

Kalei Mau was superb - we highly recommend him. This is our third Toyota and certainly not our last. We’ll absolutely go straight back to Kalei and Gresham Toyota for our next purchase, no need to look elsewhere. In December of 2017, I was searching for a very specific Prius. In my exhaustive search, I had contacted no less than 15 dealerships within the Pacific Northwest about specific Priuses on their lots, either directly or through TrueCar, asking for the out-the-door price; nothing more, nothing less. Kalei with Gresham Toyota was the ONLY one who responded with a direct response to my inquiry, while literally every other dealership had responded with further questions (“what is your monthly budget,” or “come see our specials!” etc. etc.). No exaggeration! Not only that, but Gresham Toyota was tied with another local Toyota dealership for the lowest price. However, it was Kalei’s service and direct, honest communication that won our business, despite the fact Gresham Toyota was much further away from my house than others. Upon arriving, the vehicle was exactly as advertised, and, lo and behold, we paid exactly what we were quoted, not a penny more. How refreshing! Kalei was charming, friendly, trustworthy, and both my wife and I felt as though he was genuine in his interest in getting to know more about our family. The whole buying experience with Kalei and Gresham Toyota was pleasant and quick without feeling as though we were being rushed. Brian Griffin (finance) was also wonderful - outgoing and fun yet detailed and professional.

Our salesman, Scott, was very knowledgeable and explained the features of the 2016 Prius with all the bells and whistles. We were a little daunted by the new technology, but Scott told us it is essentially just learning to back up and be able to put it in drive. True enough and enjoying some of the new features and even "an old dog can learn new tricks" with a little practice and help from "techy" children. We had a good experience at Gresham Toyota, but somehow, sometime, someone will figure out how to cut the waiting time for paperwork processing.

Everytime I go in for my service appointments I’m greeted with the same piss poor service. Lack of care. The attendants don’t talk to you, they talk at you. They don’t make eye contact, they talk down to you and use sarcasm to communicate. It makes me uncomfortable, and I’m getting sick of dealing with this everytime I go in. They have this use poster of mount FIJI in front of the service desk with this quote about how customers are the most important part of their business and how they keep in mind that the customer does not have to choose them... clearly they remove this sign. I want to point it out to the associates everytime I visit

Difficult used Toyota buying experience from salesman Kenny Shook. When sales Manager Bill James finally came into the picture, things improved. However, after 4 months, I'm still waiting for 2 parts that were missing and promised with the sale. I can't say this was a easy buying experience.