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Gresham Toyota

(1,819 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(1,819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gresham Toyota from DealerRater.

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I left very disappointed with my experience.

I left very disappointed with my experience. Despite explaining that I am on a fixed income, I was pressured into nearly a $700/month payment on a used car. When I called the next day to return it, the dealership refused to work with me. The entire process took over 5 hours, and I felt worn down and misled. To make matters worse, only 3 days after purchase they offered me a “trade-in” — but only if I financed negative equity on a car I had just bought. This felt incredibly unfair and predatory. Overall, I left feeling taken advantage of and would not recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Super quick, easy service experience at Gresham Toyota.

Super quick, easy service experience at Gresham Toyota. Joshua was friendly, professional and considerate of my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hoddi, we're glad Joshua made your experience so quick and easy! Thank you for choosing Gresham Toyota and for sharing your feedback. See you next time!

I had a quick and friendly experience during my service.

I had a quick and friendly experience during my service. They took me in with no appointment and rep was happy to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are always here to help! Thank you for sharing your support of our Service Team. - The Gresham Toyota Team

Dealership staff are friendly & accomodating when trying

Dealership staff are friendly & accomodating when trying to get an appointment. Have had a good experience with each visit between our two vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are happy to hear our team helped you get an appointment with ease, and we will pass your feedback on to the team. Thank you for your continued business and for the five-star review, from all of us at Gresham Toyota!

Getting your Toyota car or truck serviced at Gresham

Getting your Toyota car or truck serviced at Gresham Toyota is a surprisingly pleasant experience. Service engineer Dam Kim has managed the communication of details of what service our 2018 4Runner needs in order to keep it performing to its full potential and protecting our investment. The best way to describe Dan Kim and the rest of the Service Department at Gresham Toyota is simple, they are professionals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your thoughtful review of Dan and our team. We're always here to help! - Gresham Toyota

Service was excellent.

Service was excellent. They were professional. I was advised as to repairs and maintenance required on the vehicle without being pressured into having the repairs done with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Cindy, we’re happy to hear you felt comfortable and informed every step of the way at Gresham Toyota. Thank you for your feedback!

Always prompt service I appreciate Dan he is very easy to

Always prompt service I appreciate Dan he is very easy to work with. Has been a good experience every visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's awesome to hear from you! Dan and the rest of our team are always here to help at Gresham Toyota. See you next time!

Jeff is very helpful dealer.

Jeff is very helpful dealer. Nice and professional. Wish you all the best on your future Jeff. 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very friendly, prompt, professional and curtious service

Very friendly, prompt, professional and curtious service that supported my schedule and vehicle needs. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Kates, we are grateful for your feedback! It's wonderful to know you found our team at Gresham Toyota prompt, professional, and accommodating. We look forward to serving you again!

They fixed my toyota Prius Which has engine and other

They fixed my toyota Prius Which has engine and other problems, they did great job. Daniel Little, you're the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are thrilled to read your feedback! Thank you for choosing Gresham Toyota and praising Daniel and the team. See you next time!