Reviews
Quick appointment everything worked well the advisor
Quick appointment everything worked well the advisor Giovan was great and very nice during the visit
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reinhard, we're delighted to hear that Giovan provided you with a great experience at Gresham Toyota. Thanks for sharing your positive feedback!
Quick and efficient service.
Quick and efficient service. Kept me informed by text along the way. Dan was very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pat, we are thrilled to hear that Dan was great to work with. Thanks for choosing Gresham Toyota!
Excellent accountability!
Excellent accountability! Appreciate that from Brandon, he kept me informed through videos and communication thoughout the process!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joyce, we're delighted to hear that Brandon kept you well-informed throughout your experience at Gresham Toyota. Thank you for sharing your positive feedback!
Took my 4runner i for its 10,000 mi oil change and to get
Took my 4runner i for its 10,000 mi oil change and to get my tires rotated. The guy that checked me in, very nice and professional. However, I made it very clear I did not want my truck pulled out and parked. After waiting a long hour and 45 mins.i decided to check the status of my truck.( I'm a very tidy person and take really good care of my things) As they lowered my truck down and shut the hood. I watched a guy covered in grease, roll down all my windows. Resting his forearm on my door. He went to pull my truck out, gased it, not realizing it was neutral instead of drive. Then slammed it into drive. I about lost it! As he's driving my truck around the lot! I caught up to him, and asked him to please get out of my truck. He informed me he was parking! I told him no and please get out! He insisted parking. I said to him, pull my truck right here into a spot and get out. He proceeded to park my truck, and shoved it in park before coming to a complete stop! What the xxxx! This is my truck, I bought it brand new with 2 mi on it! I feel so disrespected, when I'm suppose to trust you with my vehicle? Not to mention the guy moved my seat, left his gross arm print on my door! Ugh! Ended up being a 2hr day for an oil change! Maybe don't schedule so many appointments for one day!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I shared your comments with our Service Manager and he was as upset as I was to read about your experience. He would like to speak with you to apologize himself and to get more details. Please get in touch with me at the email address below with your full name and contact number so that we can reach out to you. Also, when you contact me, please list the name "Sharpdog1" on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com
Always friendly service!
Always friendly service! Giovan was very professional and helpful for my recent service and let me know what was needed and not needed.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're pleased to hear that Giovan provided professional and helpful service during your visit at Gresham Toyota. We appreciate the feedback and look forward to serving you again in the future!
Kid friendly, accommodating, respectful of customer’s
Kid friendly, accommodating, respectful of customer’s time, quick, professional, honest, considerate of customer’s needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emily, we're delighted to hear that you had such a positive experience with us at Gresham Toyota! Thank you for highlighting our team's efforts in providing accommodating and respectful service. We appreciate your feedback!
Gresham Toyota has been great to work with for my routine
Gresham Toyota has been great to work with for my routine warranty covered maintenance like oil changes and tire rotations. They are easy to schedule with, friendly, and informative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your experiences with routine maintenance at Gresham Toyota have been smooth and informative. Our team strives to make scheduling easy and provide friendly service every time. Thanks for choosing us!
Easy to make on line appointments.
Easy to make on line appointments. Service personnel are always friendly and conscientious. The service area is clean, the showroom is clean and the waiting area comfy and clean. Restroom is clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the cleanliness and friendly service at Gresham Toyota, Dee! We're glad to hear that our online appointment system and facilities met your expectations. We appreciate your feedback and look forward to serving you again in the future!
Gary gave excellent service, and helped me obtain the
Gary gave excellent service, and helped me obtain the most profitable return on the services I needed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, we're delighted to hear that Gary provided you with excellent service at Gresham Toyota. Thank you for sharing your positive experience!
Check-in was efficient and people were kind (even on an
Check-in was efficient and people were kind (even on an early Saturday morning). No complaints here! Thank you for your help!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your experience at Gresham Toyota was smooth and pleasant, even on an early Saturday morning! Thank you for the kind words and support.