Kendall Toyota of Eugene

Bill Gasswint was great to work with. He helped us find a specific jeep that we were replacing after it was totaled in an accident. We are happy that he helped us find the perfect car for us. He was helpful with finances due to we were working with insurance company. Never felt pressured through the buying process.

I'm still waiting for a call back from the salesperson I originally spoke to. Ask me again in a week.

>> For two weeks in January/February 2025 I negotiated with Kendall Toyota a purchase of a 2014 Toyota 4Runner. Its Oregon Bluebook value is about $22,500 but the salesman Cameron Sprouse told me their price of $25,600 was justified because "We feel like we are priced very fare considering the market and would love to facilitate the deal for you." >> >> When I wired $25,600 cash from my bank to Kendall Toyota, I asked them to confirm receipt of funds. Six hours later I'd still not heard from them and I again requested confirmation and the salesman Parker Sullivan told me, "I’ll always respond back but sometimes it takes longer because I’m also texting my bosses." He said confirming a wire transfer can take up to 5 days. >> >> Meanwhile, my daughter had gone to Kendall to test-drive the 4Runner. I had seen photos of the interior and exterior and the undercarriage and I told Cameron that I would take the 4Runner (contingent on an otherwise good report on the vehicle's condition) over to Les Schwab for new tires and an inspection for brakes and alignment, and I told Cameron that Kendall SHOULD NOT put new tires on the vehicle. >> My daughter during the test drive explained to Cameron that we'd buy new tires at Les Schwab and that Kendall SHOULD NOT put new tires on the vehicle. >> >> Kendall put new tires on the vehicle and charged me $830. They also claim they "performed an alignment" but refused to answer when I asked what exactly they'd done, since Les Schwab upon their inspection reported that the alignment needed work; their new tires price included $200 for the trade-in value of Kendall's new $830 tires. >> Parker Sullivan tried to tell me it's illegal to sell a vehicle with tires that are unsafe and that they were required by law to put new tires on the 4Runner. After I posted online a negative review of the transaction and the dealer, Kendall's manager Gary Newport contacted me but refused my requests for a (partial) refund on their $830 tires, repeatedly excusing their actions with "I understand that you’re frustrated" and "we did perform an alignment" and "we replaced the tires as part of our safety inspection standards" and "I am willing to offer a solution by reviewing the cost with you." > > Another compromise he offered was to exchange the tires they'd installed for some different tires -- a completely unsatisfactory proposal since we'd already removed their $200 tires and installed new $1200 Les Schwab tires -- and we'd told Cameron and Parker and Gary we were NOT interested in buying tires from Kendall. Gary also refused my repeated requests for a refund and refused to explain the alignment they'd "performed." He did offer to send me a copy of the invoice showing what they were charged for the tires, though I'd told him quite plainly that I didn't care what they'd paid for the $200 tires (and even considering that a trade-in value is less than full value, a dealer markup of $630+ is clearly excessive). >> Five times he condescendingly told me "Our goal is always to provide a smooth and professional experience" and "I want to ensure that you feel heard." My problem with this used vehicle sale was NOT that I didn't feel heard. I think their actions go beyond unprofessional and actually qualify as fraud.

I had the best purchasing experience I ever had in 72 years... my auto consultant Cory, and Nick my finance manager were patient, compassionate, knowledgeable, and an amazing humans!!! There were no games, just pure honesty and most incredible deal of a lifetime!!!! Outstanding service!!!!!

It’s easy to be impatient these days. I have a Toyota with a manufacturer issue with paint, it’s been an issue for several years since I first noticed. Took a few years for Toyota to acknowledge the issue and a few more years for them to come up with a solution. I was already annoyed by the time I took the vehicle to Kendal and did not treat the guys in the service department fairly, they were in no way responsible for the issue. Duane Thompson the service manager got wind of the issue and reached out to me directly and asked to give him an opportunity to make things right. Duane did make things right. It’s easy to be impatient these, give these guys the chance to do the right thing I honestly think that’s what they want. Thank you Duane Thompson!

Absolutely the WORST customer service (sic) I've experienced in all of Lane County in 30+ years. Cameron Sprouse and Parker Sullivan were more frustrating than helpful at every single step during a used vehicle purchase: unresponsive, rude, and unprofessional-- and whining about ther busy work schedule rather than asking what they might do next to help. >> "I’ll always respond back but sometimes it takes longer because I’m also texting my bosses." Busy texting your bosses FOR SIX HOURS while a customer waits on you for confirmation of receipt of $25,000 wired to the dealership's bank??? I'll never consider doing ANY business ever with Kendall after the awful experience we endured with these two salesmen.

The oil change went as expected and was pleasant. What was not expected. rotated tires (I just had them rotated at discount tire) now I have to rotate back. Charged for wiper fluid, charged for brake clean, and recommended over $1200. in unneeded maintenece. Said cabin air filter dirty, I had changed it 4 months ago (3500 miles) , rear brakes at 3mm and needing immediate service. I measured at 4mm and they were closer to 5mm, Spark plugs need replacement at 88,000 miles. Iridium plugs go for 120,000 if not longer. So, when they recommend something they are probably full of xx. The unfortunated thing is that my wife would of had the work done or as another woman told me she would not have known not to do it. Honesty will always get you more work, but I'm looking elsewhere for my service work.

Every time that I’ve been in for an oil change, I’ve been told that I need at least 3-4 other things done to my vehicle. Most recently, they said that I needed an alignment. I took my vehicle to an alignment shop and they confirmed that I didn’t need an alignment. I feel that the service staff may give out false information about what people need on their cars hence I don’t trust their recommendations. I feel that this is an expected duty for Toyota to make even more money off of it’s customer’s vulnerability and their trust in the dealership. Please consider changing your recommendations so that they are honest!

The crew was awesome. , victor , Elsie ,Sam,Ave, I will recommend them to family in a heartbeat

I talked to 6 dealerships and Kendall was the most professional. Also lowest price. The process was easy and quick. It is rare for me to rate with 5 stars. They deserve it. Ask for Cameron in internet sales.