Kendall Toyota of Eugene

John and Jacob were awesome, kind and efficient! They helped get a single mom into a newer car that suited my needs. I have always bought my cars at Kendall, great experience! Thank you guys!

We bought a 2022 Highlander Hibred on 05/30/22. Our first hibred. The salesman had me sign that he showed us all the features. He did not. He also did not return emails. I don't know what you do to have the vehicle read to give to the buyer. The A/C did not work had to make two additional trips to have it repaired. No coolent from factory.

By far the worst experience I've had in 43 years to try to buy a car if people are rude they take too much of your time they sign you up for the loan I take all your money and they say I owe the bank is closed so we'll wait till tomorrow or when tomorrow comes they give inaccurate information to the bank then the bank denies you and it takes 2 or 3 days for you to get your money back on top of that the vehicle that they're trying to give you has so many issues that they're not willing to fix so you drive it off the lot for a week or two and then you find out oh you can't drive it anymore to the Transmissions out don't by don't by here I would not give this to my worst enemy

I saw a vehicle on Cars.com that caught my attention, so, I called the dealership for more information. Not that the sales person who called back had a clue about actual vehicles on the lot - nor that she could be bothered to find out. There was some mixed garble about the ways in which Kendall dealership can or cannot finance one vehicle vs another, Or can. Or can't. So, if you are interested in a vehicle there, you can learn as much as if you go out and mow your lawn then have a Margarita.

Now for the third time I have been asked to come look at a vehicle at Kendall,and two of the times I arrived and no vehicles I came too look at were available , and never was told anything tell I arrived at the dealership. Today I came too look at a 4Runner that I had been communicating with Kayleb for a week about this vehicle . He asked if I could come look at it, and I said yes. Assuming the vehicle was ready too be purchased.When I arrived he had no idea where the vehicle was, and when he finally found it the vehicle was not detailed and he couldn’t find the key. The week prior he had told me it was going in too be detailed. I said well this is a waste of my time, and yet again go to buy a vehicle, and was shown nothing, but a extreme act of un-professionalism, and massive lack of respect considering my schedule, and was treated like it was a oh well stuff happens situation. Very disappointed yet again .

Now for the third time I have been asked to come look at a vehicle at Kendall,and two of the times I arrived and no vehicles I came too look at were available , and never was told anything tell I arrived at the dealership. Today I came too look at a 4Runner that I had been communicating with Kayleb for a week about this vehicle . He asked if I could come look at it, and I said yes. Assuming the vehicle was ready too be purchased.When I arrived he had no idea where the vehicle was, and when he finally found it the vehicle was not detailed and he couldn’t find the key. The week prior he had told me it was going in too be detailed. I said well this is a waste of my time, and yet again go to buy a vehicle, and was shown nothing, but a extreme act of un-professionalism, and massive lack of respect considering my schedule, and was treated like it was a oh well stuff happens situation. Very disappointed yet again .

Customer service did not respond, unable to help, and unwilling to followup for long-term solutions. I understand inventory is down, but the option to order from the factory was suggested by competitors while no response was given at all from Eugene Toyota. All in all a disappointing situation.

I had a very positive experience here, the dealership employees were very helpful and didn?t make me feel pressured.

Had a battery recall. They scheduled me for 2 - 4 hours to check the battery. I questioned this as I live 20 miles out of town and can't just leave the vehicle. They said they needed that long. Called Lithia Toyota in Springfield and they told me no appointment needed, just come in and it will take less than 15 minutes. Took the car to Lithia and was out in under 15 minutes, didn't have to get out of the car and got a full report of the status of my car's extended warranty without asking (something Kendell never seemed to give me). It is Lithia for me from now on! 4 hours! Really. Too bad they don't schedule for their customers convenience instead of theirs.

In general, I think Kendall is the best dealer network in town. I have purchased four vehicles from them in the last 10 years or so. So, I was pretty surprised when I sent an inquiry about a car. I got an impersonal email saying the car was available but no follow up after that. . In general, I recommend Kendall, but I don't think I will be referring anyone to the Toyota lot.