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Kendall Toyota of Eugene

(233 reviews)
Visit Kendall Toyota of Eugene
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (888) 751-4165 (888) 751-4165
Used (866) 215-6037 (866) 215-6037
Service (541) 632-7454 (541) 632-7454

Reviews

(233 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kendall Toyota of Eugene from DealerRater.

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Great customer service

This is our second time buying a new vehicle from this dealership. We drove 2 hours. Our local dealership give us the run around. They gave us a great price on our trade and new vehicles. Eric at Toyota is who you want to ask for when you call. We asked for a purchase agreement before we drove up. What a great experience. Definitely worth the drive. Thank you Kendall Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amber H, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Toyota of Eugene. We are glad to know that the drive was worth the difference! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Very happy customer

Best experience both times I purchase with them. The work hard for what you want and keep within your budget. They have my business for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kimberly Mcaninch, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

First Toyota

Easy buying experience, professional sales staff. Did all my preliminary research on online which made for a timely purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kenneth Ograin, thank you so much for your feedback. We are very happy to have provided you with such a positive experience! We hope you have a great day!

Highly Satisfied Customer

Highly satisfactory, professional, friendly, helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ivan Hernandez, Ph.d., we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

A great 2017 Sienna from great salesman Will Baas

Will Bass , Ann Bashor--both extremely professional and helpful in my purchasing process. It was refreshing to deal with knowledgeable thorough professionals. I will highly recommend Kendall Toyota in Eugene to others- and suggest they contact Will Baas as a salesman. His manner is great- he's calm, listens well, is patient and not pushy. Perfect salesman. Same feelings about Ann Bashor , Business Manager,who helped me evaluate warranty , maintenance, and financing options- she was clear, helpful and also not pushy. I give the entire new car buying experience at Kendall Toyota in Eugene Oregon an A+ rating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Patricia Clarke, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Toyota of Eugene! Have a great day!

2017 Tacoma Purchase

I walked in knowing that I wanted to buy a vehicle. Jacob was the only one to look up and approach me. I told him what I wanted... told him all of our finances were already in order... told him what I wanted. He gave me direct answers and was informative and helpful in making my purchase happen. I would also like to say it was because of Mike and Lacey in the service department that led us to our second purchase at Kendall Toyota... and it was the service department personal that led us to our first purchase at Kendall Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

M. Guy & Kelcie Santiago, we're happy you found our staff to be so supportive during your experience here at Kendall Toyota of Eugene. We are always more than happy to assist you if anything else comes up. Take care!

Kendall Toyota Eugene

They were extremely helpful and did everything they could to get me into a brand new vehicle, and I very much enjoy my 2018 RAV4 ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Curtis Cline, thank you for taking the time to leave a review for us at Kendall Toyota of Eugene. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

Kendall Budget

Our mechanic recommended we shop for a used car here due to their "quality control protections" that are in place on their trade-ins. We have finally found a company of integrity in Kendall! The sales dept. and ease of transaction make us want to buy our next vehicle with them. Recently we purchased our second used car with Kendall. We had a slight glitch in it. Paula sat down with us and asked questions until she understood, then she helped us to get the complaint remedied. This kind of customer care is what will keep customers coming back! Loni, and Tom were also incredibly helpful. We will not go anywhere else to buy a car. This is an excellent company with quality people, and they still care about you and I! Rare indeed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dennis And Kim Sinacola, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Toyota of Eugene! Have a great day!

Broken promises

i was promised 3 different deals and each time the deal was retracted or changed. Then the manager made no attempt to correct the problem. Shady characters. Steer clear of this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Ryan, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for taking the time to speak with our Customer Relations Manager, Lacey. Thanks again for bringing this to our attention, we hope to be of service in the future. If we can be of any assistance, please reach out. Have a great day.

A Painless Experience

I've leased many cars over the years, and I've always dreaded the lengthy process of returning the old car and selecting a new one. But Brett Lambert and the Toyota team at Kendall Toyota in Eugene, Oregon, were great. I hope Brett's there in 2020 when I repeat the process again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

George Gladfelter, we are very happy we could provide you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Kendall Toyota of Eugene! Enjoy your new lease and have a great day!