Reviews
My favorite Toyota Dealership in the USA!
#1 in every way! Oil change includes too much to list. Staff always friendly. Pleasure to wait in fabulous Smiling Dog Cafe with Bay view.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121
Great service
On time and courteous. Everyone was very helpful and it was lovely to be able to have breakfast while I waited
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent
Our Advisor Brea was very helpful and very pleasant she was always smiling and the Servce we got was top notch.. I have bought my last 2 Avalon with this dealership and the Service in the past 6 years have been the greatest
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty to our dealership and for taking the time to write this review. Breas sales excellence is always consistent, and Im glad your experience with her supports that. We aim to turn every person that visits us into a repeat customer. Also, check out our Facebook for exclusive deals. Best regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121
Great service, friendly staff
The friendly professional staff got me in and out in a very timely manner. When you are getting your vehicle serviced the last thing you want to do is wait a long time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
So close to 5 stars!
We have used Coos Bay Toyota for servicing our 2 vehicles since we moved to the area 3 years ago. Overall this place is great. The place is clean, the staff are friendly, they seem to love their jobs and the cafe is an extra bonus. It would be 5 stars, but the amount of time it takes to get your car back when the service is completed is way too long lately! Our last 2 visits have been this way. I understand that they are crazy busy, but I shouldn't have to look at my finished car in the lot for 20+ minutes while I wait to get my keys back and pay. Since it didn't used to take that long, hopefully its being worked on and will return to the old normal. I would still recommend Coos Bay Toyota to anyone, but plan on a little extra time than normal if they are busy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Best regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121
15,000 mile Servicing
A friendly presence to customer and details of work. I enjoy the comfortable waiting room and Barista, let alone my clean car is so much nicer to drive. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department
Paul in your service department makes you feel like a valued customer and goes out of his way to give good service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
I have had my Toy for over two years and they have treated me as if I was a ember of their family. I own a Honda and never felt like the care about me even when it was under warranty. I will purchase another vehicle when we are ready to replace the Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Coos Bay Toyota family with your recent service experience. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Regards, Sheri Banes; sheri@coosbaytoyota.com; (541) 267-3121
Recall Repair
job done by time specified 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Unique Experience at a Car Dealership
The environment of the dealership, open, friendly, unlike any I have been in before. The transaction went smoothly with very little surprises. I feel we were treated exceptionally well and have already told quite a few people about the pleasant and unique experience. GREAT customer service and honesty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase