Reviews
Car Service
Lexus of Seattle is number one in my book. They treat you with respect. Their facility is immaculate. The check-in process is quick, loaner cars are always available. If I choose to wait for the service to be completed, their waiting room is comfortable (just like waiting in your living room). Whenever I have my car serviced I feel like I am meeting up with friends. Great Dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pam! Thank you so much for your great review. Our number one goal is to make you feel as if you're a guest in our own home and we're glad that you enjoy coming to get your Lexus serviced. We greatly appreciate being number one in your book and we look forward to seeing you next time you're in!
New Car Purchase
This is our third purchase from Lexus of Seattle. Patrick is a wonderful salesman, he has been our salesman for all three purchases. He makes the process fun. The facility is very conducive to making you feel like you are important to them. They makes sure you are comfortable and provide a relaxing place to wait while your car is serviced. If we purchase another car in the future we will not hesitate to go back to Lexus of Seattle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pam! Thank you for your amazing review and loyalty to our dealership. You have no idea how much it means to us to have returning guests who have a relationship with a specific Sales Executive. We love hearing about our guests great experiences with us. Enjoy your new Lexus! We look forward to seeing you again when you come in for service.
This is by far the friendliest Lexus dealership in our area.
Ken Balser was very helpful over the phone, and found out what we were looking for and what options we wanted on it. He had the car waiting in front of the dealership for us to test drive, and gave us a very fair deal. The finance department and the service department were also very friendly and helpful, and we highly recommend this dealership to our friends.l
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
awesome
Lexus of Seattle was very pleasant buying experience for us. Steven, Fedja and Jennifer ROCK!!!very professional,honest and classy no games. We drove up from Kent and they were very considerate and appreciative that we made the trip. They made sure we got the car we wanted and they listened to what we asked for. We would make the trip again and again to have such a pleasant buying experience. Love being apart of the Lexus of Seattle Fam!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Vonda. Thank you so much for your fantastic review! We love hearing how happy our guests our with our dealership. Thank you for making the long drive up, we truly appreciate you doing that. We're glad your experience was everything you hoped for and we look forward to seeing you again. Enjoy your new car!
Awesome Service!
Excellence is the norm for Lexus of Seattle. I have always brought my vehicle here and will continue to do so!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your great review! We greatly appreciate hearing how happy you are with our service department. We take pride in being the best we possibly can be. We look forward to seeing you next time you're in! Thank you
Our Buying Experience at Lexus of Seattle
This dealership sells quality products and has a very professional staff. We arrived 20 minutes before closing time and were greeted with a friendly smile and "how can I be of service to you"? Our sales associate (Pauline) stayed late that evening to take us for a test drive, even knowing we weren't buying that night. Her professional attitude and attention to detail when answering our questions was outstanding. I highly recommend this experience for any car buyer :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Darrell, we're so happy to hear about your great experience with us! Pauline is awesome and we're glad you got to work with her. Thank you very much for taking the time to give us a great review. We look forward to seeing you when you come in for service!
Great Care - Start to Finish
My vehicle had been damaged when someone tried to break in. I was referred to the dealer and had a great experience. I was treated with courtesy at all times and the dealer's personnel showed respect for my time and needs. The loaner was an excellent vehicle and there was no hassle in obtaining it or returning. As for my car, the dealer noted a few other items that were needed and we had those done as well. When I picked up my car, I left with a cleaner car than the one I had brought in and one that I was confident has been well cared for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
Everyone was very prompt and helpful. Dealing with Kevin Murphy was wonderful! So personal and caring. I would call him again when help was needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome Experience
I went to Lexus of Seattle to purchase a car and Dan Edland was a complete professional. He went above and beyond and was patient to find the right car for me. I completely recommend anyone looking for their next car to go to Lexus of Seattle and to Dan Edland.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks JBK! We love hearing how happy our guests are. Dan Edland is a great Sales Executive as well. We strive to give you the experience you received and we greatly appreciate your 5 star review. Do not hesitate to give Dan or the dealership a call if you need anything.
Friendly dealership with great service
Thank you to Ken Balser of Lexus of Seattle for the most pleasant buying experience we've ever had in our many years of purchasing cars. Not only did he know exactly what we wanted from our phone call, but had the car parked in front for us to drive. He showed us all of the features and explained how each worked. He was very pleasant, and there was no pressure to buy. He showed us other models and colors on the lot, but we bought the original one he had selected for us to see and drive. Thank you, Ken. We'll be back for our next Lexus, and will refer our friends to you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Katherine, thank you so much for your great review! We genuinely appreciate you taking the time to let us know how happy you were with your experience at our dealership and with Ken. Please do not hesitate to call us if there is anything else we can do for you. We look forward to seeing you when you come in for service and meeting your friends! Your Friends at Lexus of Seattle