Dwayne Lane's Skagit Ford

My previous review is wrong. Read below! When we bought the used Explorer there were a few problems as the dealership had just bought the car 2 days earlier. There was a safety recall and the third row seat need some repair work. The used car manager told us about needing to install a new water pump. When we picked up the SUV we were told everything had been done. Wrong! The water pump had been replaced (maybe). The recall had not been addressed. The third row seat still needs fixing. I called but the used car manager does not return phone call. The only way I received some answers to questions before was to walk in the door and demand answers.

The best car buying experience I've ever had. They went above and beyond to insure i was taken care of . They put me in a car when nobody else could (and I've tried many places before). They were patient and kind and showed the utmost integrity. They even had a play room for the kiddos to keep busy which made the process so much smoother . Thank you Troy, John, and Courtney. I truly appreciate everything ♡

Six hours for a 30,000 check Ridiculous?!!! They couldn?t find their wheel lug lock so they took my glove boxes and center console apart trying to find mine and left stuff everywhere, very inconvenient and intrusive!!! Spent over $600.00 for the service and didn?t even get a courtesy car wash from the local car wash?!?!

Emma, Ryan, and Ramiro did a great job getting our work truck maintained and getting the new trailer brake controller installed

Had a great experience shopping for a new car. Matt was patient with me, helped with the few things I didn?t know, and didn?t have prepared before deciding to buy. Definitely recommend.

This dealership has always followed through in a very efficient and always very fast service

Second great experience with Dwayne Lane's Skagit Ford. This is a very personal and relaxed car buying experience with solid pricing and all the service you could ask for. We'll be back!

I was really anxious about buying a new vehicle. I knew I wanted a Bronco Sport. I inquired with a couple of dealerships and found Dwayne Lanes Skagit Ford to be the place. Sam got back to me quickly, and I scheduled the test drive. I was anxious and excited and hoping that my down payment, trade in value, and amount financed would be to my liking. When I went in to meet with Sam, the door was opened for me I told the gentleman who I was meeting and he took me to Sam?s desk. A few minutes later I met Sam and we started the process. I felt very at ease, everyone was very polite and Sam was so pleasant and easy to work with., I told him this is my down, I?d like this much for my trade and my payment cannot be a penny over this amount. And I got a fantastic deal!! And having excellent credit helped even more with 0% interest with their financier. I was thrilled! Sam answered all my questions perfectly. And we went for a test drive and I said I want this Bronco! Once back I met with the financial department and signed all the papers, got a great warranty and was back out to Sam and my Bronco was all washed and tires dressed and ready to go. I was treated very kindly, I felt at ease immediately, it was such an easy transaction I was in and out in about 3 and a half hours maybe a little less. As I drove my Explorer for 16 years the touch screen was a little tricky and so I texted Sam questions and he answered immediately. Love my Bronco and will be getting my pill changes and tire rotations up there and have it maintained there through the years. It truly was THE BEST EXPERIENCE EVER! 5 stars to Sam and all the people I interacted with.

Very pleased with the experience at Dwayne Lane Ford. Price was right from the beginning. Sales rep (Rubi) and finance rep (Trevor) were both personable and helpful. Very easy and quick transaction. Will definitely check DL for next vehicle purchase.

Outstanding service from the time I walked in to the time I left! Each member I talked to made sure I was comfortable and was able to answer any question I had!