Dwayne Lane's Skagit Ford

Would buy from them again. Painless trasaction. It is to bad they are so far away. I would do any service there. But it is 77 miles one way.

It is always a pleasure to do business at Dwayne Wayne's Skagit Subaru. The service is fabulous and they always make you feel welcome!

I took my Forester in for annual service and was very satisfied with the sign-in process, the waiting lounge, and the 45 minute waiting time for an oil change and inspection. I did have a problem with my hatch lid after leaving the dealership and Amanda in the Service Department couldn?t have been more helpful in solving the problem when I returned. Amanda really knows these Subaru?s and she had the problem diagnosed and fixed in record time. She?s a real asset to your dealership and I will look forward to working with Amanda during my future visits to your dealership.

I was looking to buy a new used vehicle and did much of my searching online. When I found something along the lines of what I was looking for, I set up a test drive appointment. Later that day I went in for the test drive appointment and I was greeted with a very friendly and helpful staff. The whole process from start to finish was very friendly, courteous, professional, and reasonably fast. They covered everything from service history, overall vehicle history, and worked with me to get everything set up as far as financing. They were up front about the fact that I would not be able to take it home off the lot that day because it still needed detailing done as well as new tires. That was perfectly fine with me and showed they took their service very seriously, something that I can respect as I've dealt with some dealerships who are not afraid of a quick turn around that sacrifices quality. If the time comes that I am looking for a new vehicle, I will definitely place Dwayne Lane's Skagit at the top of the list.

Purchased my 2020 Subaru from Dwayne Lane Subaru in October 2019. The sales person was very friendly, gave good advice, listened to me and asked the right questions. Everyone there that I have come in contact with has been friendly, helpful and courteous. My service has been top notch, there had been a problem with the airbag cover front passenger windshield, they finally figured out the problem after 3 attempts to fix, ordered the part and fixed it with no charge.

I had my vehicle in for a recall notice repair. I was told they would be about an hour and it actually turned out to be quicker. I was in and out and able to get on with my day.

Great experience. Sam kept me informed along the way as it took some time to get the Bronco.

Communication is very poor. Called last July about when recall parts would be available. Was told November so I called and was told that they would put me on a list as they were swamped. Called in April to check status, they would get back to me. Called three times last week, no call back, nothing. Called Frontier today and I am scheduled for service next week. I don’t trust someone that doesn’t follow through.

I would never recommend Dwayne Lane Skagit Ford to anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put it into park and the parking brake failed. Then jumped into the truck to slam on the brakes and slammed on the gas, causing the truck to go through a glass wall. All our servicing history was through Dwayne Lane and there was never any indication the parking brake had an issue in the 4 years we owned it. And again, that isn’t why we were bringing it in. We advised them the repairs were rather time sensitive since we were moving across country. It took a week for their insurance adjuster to come out and then we never heard back from them about the status of the repairs. We called to inquire and we were told we were still waiting on the report from the insurance adjuster 2 weeks later. Let’s not forget to mention the significantly smaller vehicle they gave us for a loaner. We decided to sell the truck to them. That process was a nightmare and took over 4 hours, claiming they didn’t have anyone at the office to cut us the check and asked if we could come back a different day. We only ever dealt with the service manager in regards to the accident and “repairs.” Never had a call from a store owner or GM. On the date of the accident, several employees were coming over from other departments and laughing, as if multiple vehicles weren’t just damaged as well as an employee. Hands down the worst customer service we have ever had and the lack of professionalism is astounding.

I would never recommend Dwayne Lane Skagit Ford to anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put it into park and the parking brake failed. Then jumped into the truck to slam on the brakes and slammed on the gas, causing the truck to go through a glass wall. All our servicing history was through Dwayne Lane and there was never any indication the parking brake had an issue in the 4 years we owned it. And again, that isn’t why we were bringing it in. We advised them the repairs were rather time sensitive since we were moving across country. It took a week for their insurance adjuster to come out and then we never heard back from them about the status of the repairs. We called to inquire and we were told we were still waiting on the report from the insurance adjuster 2 weeks later. Let’s not forget to mention the significantly smaller vehicle they gave us for a loaner. We decided to sell the truck to them. That process was a nightmare and took over 4 hours, claiming they didn’t have anyone at the office to cut us the check and asked if we could come back a different day. We only ever dealt with the service manager in regards to the accident and “repairs.” Never had a call from a store owner or GM. On the date of the accident, several employees were coming over from other departments and laughing, as if multiple vehicles weren’t just damaged as well as an employee. Hands down the worst customer service we have ever had and the lack of professionalism is astounding.