Dwayne Lane's Skagit Ford

Great experience. Sam kept me informed along the way as it took some time to get the Bronco.

Communication is very poor. Called last July about when recall parts would be available. Was told November so I called and was told that they would put me on a list as they were swamped. Called in April to check status, they would get back to me. Called three times last week, no call back, nothing. Called Frontier today and I am scheduled for service next week. I don’t trust someone that doesn’t follow through.

I would never recommend Dwayne Lane Skagit Ford to anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put it into park and the parking brake failed. Then jumped into the truck to slam on the brakes and slammed on the gas, causing the truck to go through a glass wall. All our servicing history was through Dwayne Lane and there was never any indication the parking brake had an issue in the 4 years we owned it. And again, that isn’t why we were bringing it in. We advised them the repairs were rather time sensitive since we were moving across country. It took a week for their insurance adjuster to come out and then we never heard back from them about the status of the repairs. We called to inquire and we were told we were still waiting on the report from the insurance adjuster 2 weeks later. Let’s not forget to mention the significantly smaller vehicle they gave us for a loaner. We decided to sell the truck to them. That process was a nightmare and took over 4 hours, claiming they didn’t have anyone at the office to cut us the check and asked if we could come back a different day. We only ever dealt with the service manager in regards to the accident and “repairs.” Never had a call from a store owner or GM. On the date of the accident, several employees were coming over from other departments and laughing, as if multiple vehicles weren’t just damaged as well as an employee. Hands down the worst customer service we have ever had and the lack of professionalism is astounding.

I would never recommend Dwayne Lane Skagit Ford to anyone. We brought it in for a standard tire rotation and oil change before we moved and the technician wrecked my husband’s truck. He claimed he put it into park and the parking brake failed. Then jumped into the truck to slam on the brakes and slammed on the gas, causing the truck to go through a glass wall. All our servicing history was through Dwayne Lane and there was never any indication the parking brake had an issue in the 4 years we owned it. And again, that isn’t why we were bringing it in. We advised them the repairs were rather time sensitive since we were moving across country. It took a week for their insurance adjuster to come out and then we never heard back from them about the status of the repairs. We called to inquire and we were told we were still waiting on the report from the insurance adjuster 2 weeks later. Let’s not forget to mention the significantly smaller vehicle they gave us for a loaner. We decided to sell the truck to them. That process was a nightmare and took over 4 hours, claiming they didn’t have anyone at the office to cut us the check and asked if we could come back a different day. We only ever dealt with the service manager in regards to the accident and “repairs.” Never had a call from a store owner or GM. On the date of the accident, several employees were coming over from other departments and laughing, as if multiple vehicles weren’t just damaged as well as an employee. Hands down the worst customer service we have ever had and the lack of professionalism is astounding.

Mark helped my buy my dream truck, They had a chance to sell it to other people for more than we agreed on, but they stuck to their agreement and sold it to me for the agreed price, this shows deep integrity when a Dealership is willing to sacrifice profit to stick to their deal, I would highly recommend Dwayne Lane Auto Family!!

Was told I had leaks, wanted to charge $4,500 to fix them. Other service station found they had not screwed my oil filter on tight.

Great honest service from Sam the salesman. Vehicle was cheap and he was honest about the condition before I looked at it. If he had the right car I'd happily buy a truck from him, he makes the dealership worth visiting.

I had a fantastic experience purchasing my new (used) car! I was able to communicate with Luke the manager Luke via text. I was able to let him know what I needed and what I could afford. We were able to choose a car and work out all of the financial end of the car buying process. All I had to do was go look at it and take it for a test drive. I didn't have to wait long for all the paperwork, all I had to do was sign!

I viewed a used truck online in my price range, I negotiated a price that worked for my budget and gave me a fair value on my trade in. They were polite and straight forward. It's what a car buying experience should be. I visited 5 dealerships in western Washington and 3 out of the 5 were just as good however the other 2 were extremely rude and short with me. I do recommend.

Do not try to email them through this website. call them up and they are great! just didn't have the right car for us